Customer Service Sales

Olaleye, Ademola Makanjuola

**, ****** ******, ***** – Surulere, Lagos – Nigeria

*****************@*****.***. Cell: +234 909-***-****), Skype ID: Olaleye Macs A. Summary

Highly focused and dependable Sales Manager, Key Account Manager, Trainer & Content Manager with excellent leadership, customer service and content management record with over 3 years’ experience in the E-commerce field, supervising a superb sales team, conducting regular training. Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities., achieving growth and hitting sales targets by successfully managing the sales team, designing and implementing a strategic sales plan that expands company’s customer base as well as managing recruiting, objectives setting, coaching and performance monitoring of sales representatives. Key Accomplishments

Increased performance of the production line during a critical Q4 by 15%, to successfully meet end-of-year KPIs

Hit and exceeded department active seller KPI by 15% for 6 months in a row

Meet and surpassed leads and new live sellers kpi by 5%

Increased the NMV of Various VAS which was 5% by 10% in 2019 by developing a strategic map across each team

Grew the company’s monthly organic traffic from 2,000,000 to 2,100,000 within 1 year by studio vas

Managed to reduce Seller’s churn by 10% using collected data to perform a forecast analysis of when Sellers would churn.

Work Experiences

Easy Commerce Hub, Lagos Nigeria June 2020 – Date

Sales Manager/Key Account Manager

• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities

• Achieving growth and hitting sales targets by successfully managing the sales team

• Designing and implementing a strategic sales plan that expands company’s customer base

• Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives. . Jumia, Lagos Nigeria October 2018 – June 2020

Team Lead Customer Service Representative/Key Account Manager

• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.

• Boosted customer satisfaction by providing team with training and skills to optimize service delivery in alignment with individual needs.

• Elevated account management by predicting potential competitive threats and outlining proactive solutions.

• Leveraged strategic planning to penetrate key accounts

• Utilized Salesforce to track customer information and drive sales

• Onboard and increase new merchants on Jumia

• Oversee Outbound Call Center Agents.

Jumia, Lagos Nigeria May 2018 – Sept 2018

Customer Service Representative/Trainer

• Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.

• Suggested new procedure to persuade cancelling customers to stay with company, resulting in 30% decrease in cancellations.

• Offered advice and assistance to customers, paying attention to special needs or wants.

• Boosted sales revenue by skillfully promoting diverse value-added services options

• Responded to customer requests for products, services and company information

• Answered customer telephone calls promptly to avoid on-hold wait time.

• Onboard and increase new merchants on Jumia

Standard IQ Tutors, Lagos Nigeria Sept 2017 – May 2018 Teacher/Administrative Coordinator

• Observed and evaluated students’ performance, behaviour, social development and physical health

• Kept students on-task with proactive behaviour modification and positive reinforcement strategies

• Supported student teachers by mentoring on classroom management, lesson planning and activity organization Greennews.ng April 2016 – Nov 2016

Political Editor/Photo Editor

• Organized shoots from planning, scheduling, and styling to post-production

• Proofread, edited, and evaluated final copy to verify content aligned with established guidelines

• Reported/created political news stories

Crownford Intl Senior Secondary School April 2016 – Nov 2016 Teacher/Administrator in Training

• Reviewed curriculum and devised alternative approaches to presenting lessons to increase students understanding

• Observed and evaluated students’ performance, behaviour, social development and physical health

• Kept students on-task with proactive behaviour modification and positive reinforcement strategies University of Lagos July 2014 – Dec 2014

Reporter/Audio Librarian

• Managed all aspects of content production for digital properties

• Conducted live and taped interviews to obtain information

• Interviewed guests on specific topics

University of Lagos Feb 2011 – March 2012

Executive/Production Manager

• Coordinated the production and distribution of Unilag Sun Newspaper

• Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access

• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands Educational Qualification

Masters’ of Science (Pass) – Mass Communication

University of Lagos, Lagos - Nigeria, 2017

Bachelor of Science (Second Class Upper Division) – Mass Communication University of Lagos, Lagos - Nigeria, 2010 – 2014

Professional Certification

• Email Marketing Certificate (HubSpot Academy) – 2020

• Content Marketing Certificate (HubSpot Academy)- 2020

• Advanced Google Analytics Certificate of Completion (Google) – 2020

• Fundamentals of Digital Marketing Certificate (Google)- 2020

• Google Analytics for Beginners Certificate of Completion (Google) - 2020

• Masters’ in Business Administration Certificate (Udemy)- 2020

• Learn to Code with Python 3 Certificate of Completion (Udemy) - 2020 References

Available on request

Contact this candidate