CONTACT DETAILS:

NAME : JAISON ANTONY PAULOSE

MOBILE : +9-74-553*****

P ERSONAL E - MAIL : add6pl@r.postjobfree.com

L INKEDIN PROFILE : https://www.linkedin.com/in/jaison-antony-91258518 PROFESSIONAL SUMMARY

A result driven professional with more than 10+ years of experience in banking and financial services and IT domain. A seasoned manager with exposure in devising strategies aimed at enhancing overall organizational growth, sustained profitability of operations and improved business performance. Possess excellent interpersonal, communication and organizational skills with abilities in team and customer relationship management. EXPERIENCE

Aug 2010 – Till Date Doha Bank, Doha, Qatar

Head of Business Intelligence Unit

• Develop and analyse detailed documentation of project / systems and client needs, including workflow, program functions and steps required to develop and modify programs.

• Lead and manage the implementation and go-live of all data warehouse projects.

• Requirement gathering process from business, Data Mart designing, Data Analysis, Data Modelling, project implementation and overall support to business.

• Star schema development for various standalone data marts.

• Ensuring MIS control and supporting product development team to do their analysis on new product feasibility study.

• Assist management in preparation of high-level strategic plan, reports on various product campaigns & promotions, annual budget and monthly/quarterly portfolio forecasts.

• Analysing the performance measurement of individual/sales channel units.

• Support management to review product, sales & branch performance through RAG analysis & product profitability.

• Support business development team to identify the product penetration and provide them with potential up-sell & cross-sell leads for the existing customer base and help to develop incentive

/ promotion schemes.

• Work with various business teams to understand their requirements and to negotiate any change with a customer-centric focus.

Summary of Projects Handled in Doha Bank

• 360 Customer Profiling Project – Developed a complete customer centric database to capture all the customer financials, product holdings, card usage, channel usage history to build a comprehensive customer profile. The same was used to study the customer lifestyle pattern, behaviour score. With this multiple granular customer segments where identified for micro-marketing for campaigns/promotions. Cross-sell leads were generated from this deck and distributed to sales channels for sales conversions. This data base was also used for customer retention programme.

• Credit MIS pack Project – Designed and implemented a data mart to provide the credit risk managers & loan product managers analytics to help them develop a comprehensive lending policy to mitigate future losses on NPLs. The pack is complete with ageing analysing, roll rate model, vintage analysis & delinquency forecasting model.

• Incentive calculation - Streamlined and automated the incentive scheme for Retail banking for quick TAT and for zero errors.

• Branch Network Optimization Project – Conducted full study based on the branches proximity, net profit, walk-in customers data, operation cost, customer segments in the branch, sales potential & Cost to Income Ratio to enable the management to decision to retain, open or close-down branches as part of transformation program.

• Customer Service Improvement Project – Yet another transformation program currently under sway; revisiting the services rendered and to see ways to off-load few transactions from branches to E-channels. Re-tweaked the system to capture all transaction even ad hoc services at branches to measure the front office staff productivity and performance.

Aug 2006 – Jul 2010 Emirates NBD, Dubai, UAE

Senior Business Analyst – Business Intelligence Unit

• To guide the ETL & COGNOS teams and the project team to make them understand the context of the program and project, project concept, project approach and desired future result.

• Responsibility includes requirement gathering from business, Data Mart designing, Data Analysis, Data Modelling, project implementation and overall support to business.

• Provide project scope, planning, timelines and project cost to the Business.

• To supervise and coordinate the data analysis team in various development projects of the bank.

• Provide leadership and coordination in planning, budgeting, forecasting, analysis & performance measurement of individual business units.

• Assist managers in preparation of strategic plan, reports on various product campaigns & promotions, annual budget and monthly/quarterly forecasts.

• Work with business teams to understand their requirements and to negotiate any change with a customer-centric focus.

• Support management to review performance & build business plans and assisting in internal auditing.

• Develop and analyse detailed documentation of project systems and client needs, including workflow, program functions and steps required to develop and modify programs. Summary of Projects Handled in Emirates NBD

• Merchant Acquiring Dashboard Project – Developed a data model enabling the business to monitor the merchant total and average sales, calculating the profit margin for each individual merchant.

• Credit Card Issuance Data Mart Project – Designed and implemented a data mart to generate reports to third party banks on their card portfolio, credit card delinquency status, collections, sales volume, customer segments and to help Retail business to identify the market segments for their various marketing promotions/campaigns.

• Credit Card Pro-Risk & Fraud Management Project – Developed a dynamic data model to track, analyse and report fraudulent credit card transaction both in Issuance and Acquiring business perspective and supported business in credit card fraud investigation. Reports for operational risk assessment were also extracted from this database.

• Customer Life-cycle Management (CLM) Project – To analyse & provide data for Retail business for their research on customer behaviour.

• OPC (Ops. Core Banking) Project – Delivered a set of 79 standard reports from the FINACLE for the operations Dept. after the implementation of the new core banking system in the bank.

• CAPSTONE Project – Was part of a team in developing a credit risk score-card model for the legacy Emirates Bank International (EBI).

May 2006 – Aug 2006 E-serve (subsidiary of Citi Bank), Chennai, India Distribution & Processing Centre – Unit Head

• Managing the day-to-day activities of DPC unit.

• Query Resolution.

• Exceptions handling.

• Quarterly Self-Assessment of the team performance.

• To adhere to SLA and to the TAT of the process within the benchmark levels specified.

• Liaising between the branch and the DPC for smooth functioning of the unit.

• Through monitoring of incoming and printed cheques at DPC.

• To keep the unit always prepared for Continuity of Business (COB). Dec 2005–May 2006 Thinksoft Global Services, Chennai, India Business Analyst – (Credit Cards)

• To Review the Business Product Specifications and Functional Specification of the client and explain the basic requirements of the same to the Test Engineers.

• To prepare the test scope and approach based on the BPS and FS of the application.

• To give presentations to the management about the scope and approach.

• To review the test ware (test conditions, cases and scripts) prepared by the Test Engineers. o Isys Data Warehouse Migration Project

• Verifying the migrating credit cards historical data from Oracle 9i to Teradata.

• To check whether Isys Feeds Files from various systems are correctly populated into Teradata.

• Extracting VSAM feed files from TSO region using File-Aid utility in IBM Mainframe. Oct 2002 – Dec 2005 Scope International (subsidiary of Standard Chartered Bank), Chennai, India

•

Team Leader – Gulf Auto Loans / India & Oman Application Processing Unit

• To authorise the loan applications processed by the team members.

• Fortnightly & monthly MIS to CPC.

• Monthly KRI & KCS (Key Risk Indicators & Key Control Standards) checks.

• Supervise and effectively manage a team of processing staff and ensure that the processing is completed within the stipulated TAT.

• Tracking of errors made by the team on a day–to–day basis.

• Monthly Update of ESAU ratings of team members to manager.

• Effectively track and manage the teams leave plan and training programmes.

• Try to maintain the error rating of the team to be under the benchmark level. Chargeback Analyst – Jersey, India, Afghanistan, Gulf and Lavent Countries

• Action Customer Disputes (Perform Copy Request/Chargeback) relating to Purchase / Cash Advance / Credit Transactions for both Issuance and Acquiring business.

• Action Disputes from other Member Banks for ATM Acquiring Transactions.

• Action Re-presentments, Pre-Arbitration, Pre-Compliance issues relating to transaction Disputes.

• Initiating Customer Financials Entries & GL Entries relating to Disputed Transactions.

• Rectification of Posting Reject Transactions.

• Reconciliation and reporting on Chargeback Suspense Accounts.

• Handling CPC related queries on card holder chargeback cases.

• Have tested Cards 400 functionality in testing mode before the roll-out of Jersey Chargeback to Chennai and the new release of chargeback reason codes in Cards 400. Jan 2001 – Sept 2002 Amrok Securities (Content Providers for Sify’s finance web-site Walletwatch.com), Chennai, India

Junior Financial Analyst

• Assisting Financial Analyst with their various projects.

• Responsible for the maintenance of database locally in MS Access.

• Creation & updating of company codes in Walletwatch System Base.

• Uploading of corporate news and events to Walletwatch host interface.

• Uploading the share price from BSE and NSE to the Walletwatch host interface

• Gathering data on company history, credit ratings of companies, trading value of shares and futures, derivative markets, Demat shares, Badhla, mutual funds, insurance and bonds. ACADEMICS & TRAININGS

• Bachelor of Commerce – Loyola College, Chennai, India.

• DCFA – Tally 5.4D LIBA, Chennai, India.

ACHIEVEMENTS

• Awarded the Value Champ and Star of the month – March ’05’ for “Outstanding performance, excellent leadership and management of exceptionally large volume of work to the complete satisfaction of the Customer” in Standard Chartered bank.

• Instrumental in the migration process of MESA Chargeback operations of Standard Chartered Bank from UAE, Dubai and India card operations from Bangalore.

• Was able to simplify a process and reduce one FTE from the Dept in Standard Chartered Bank.

• Received appreciation from business for designing the Acquiring Dashboard Model for Network International (Subsidiary of Emirates Bank) from scratch within a short TAT, which enabled the business to plan, forecast the market trends, monitor merchant performances and focus on the profit generating merchants.

• Successfully supported the Stabilisation team during the Emirates bank merger with NBD. BUSINESS SKILLS

• Strong analytical, problem solving, and negotiation skills.

• Project management and development life cycle experience.

• Experience with data processing flowcharting techniques.

• Exceptional analytical, conceptual, and problem-solving abilities.

• Excellent oral and written communication skills.

• Ability to work in a dynamic, entrepreneurial organization, as a team and in an independent environment.

• Proven ability to use influence and persuasion to achieve desired outcomes in a matrix organization.

• Excellent interpersonal skills and a self-starter. TECHNICAL SKILLS

Area of Expertise

• Software – Tableau, COGNOS & Business Objects, Lumira, Python, Power BI, MS office.

• Database – MS Access, SQL Server, Oracle.

e-Suites

• Vision Plus, Cards 400(Mainframe), eBBS, BBS, Equation, Edit Package (Visa), People Soft, Empower, FINACLE, Hyperion.

PERSONAL INFORMATION

MARITAL STATUS : Married

NATIONALITY : Indian

LANGUAGES KNOWN : English, Hindi, Malayalam and Tamil.

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