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Human Resources Customer Service

Location:
Riyadh, Saudi Arabia
Posted:
June 29, 2020

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Resume:

Othman G. Al Mutairi

Mobile: +966-********* Email: add6n1@r.postjobfree.com Marital Status: Married - 03 Children Curriculum Vitae

Education: Bachelor is Degree in Project Management King Faisal University.

Certified Internal Auditor for Quality Management Systems.

Certified SHRM Membership.

Professional Certificate in (HRM).

Additional continuing education courses in Effective Management, Team Leadership and others Membership Saudi Human Resources Society.

Skills: 1. Profound knowledge regards Saudi labor law & Nitaqat Program. 2. Work well under stress or time constraints, ability to multi-task, and teamwork with leadership skills. 3. Organize, analyse and evaluate the potential problems and treat handicaps. 4. Ability to decisions is making and Problem solving with tact and diplomacy. 5. A highly skilled in exercising M-Office, SAP System, ERP System. Human Resources Information System HRIS.

Executive Profile: Experienced in the HR planning & Analysis, HR Strategies, Performance Management, Complaint Management, I have been involved on exercising a Turnaround Management Strategy & Change Management process.

Establishing and developing of the Policies and works procedures for HR, Admin Affairs, Government Relation, operations and activities of the HR & Administration Affairs.

Well competent in the assessment of Financials numbers, which includes but not limited to, Costs, Budgeted reports.

A believer in high work ethics with an excellent listening skill that leads to an improved employee turnover ratio, excellent communicator and negotiator, time management & task prioritization skills, delivering effective cost savings and results driven operational excellence by streamlining the processes.

Projects I participated in several specific's projects and achievements, as the following:

Saudi Basic Industries Corporation – SABIC (Team Member). SABIC BUSINESS TRANSFORMATION PROJECT, for develops and manages the implementation of Business Transformation Project - Human Resources Module.

Saudi Binladin Group (HR Team Leader).

Establish and build new Job Evaluation System that is linked to the new Grading System, as well as linking it to the new Salary Scale, Establish Performance Appraisal System, Develop Human Resources Procedure, Update Human Resources Policy (In cooperation & Liaise with external HR consultants).

Petroleum, Chemicals and Mining Company Ltd. (PCMC) Execution Director Responsible for: Completing & Ending the legal & formalities requirements regards the transformation process (from as a subsidiary to a new independent company) from the Saudi Bin Laden Group - Petroleum, Chemicals and Mining Division to independent company in the name of Petroleum, Chemicals and Mining Company Ltd. (PCMC)

Saudi Binladin Group - Employment projects (International and Local). Successfully completed numerous the Recruitments projects, International Recruitments for 4600 work visas (Especially from India, Pakistan, Philippines, South Africa, and Nepal), as well as Local Recruitments.

Manage the Re-Structure and Implementation of ERP applications system

Manage the Implementation of SAP applications system Resume- Othman Al Mutairi

Page 2 of 8

(Starting from Latest)

Name of Employer : International Education Company Ltd. (Taleem) Current Position : Director, HR & Administration Division. Period : January 2019 – To Date

Develops and manages the implementation of the Approved business strategies & operational performance of the Divisions, aligned with company's overall strategy & business goals.

Directs and supervises the activities of Human Resources Department, Administrative Services Department, Procurement Section, Government Affairs unit. Key responsibilities covers strategic development, operation performance, Cost control and financial performance.

Monitoring and evaluating the costs of the Divisions operations by estimating, forecasting, and anticipating requirements, trends, and variances; aligning monetary resources; developing action plans; measuring and analysing results; initiating corrective actions; minimizing the impact of variances.

Monitoring and evaluating business performance against relevant established KPIs.

Develop a highly effective orientation program that emphasizes the critical importance and value of welcoming and integrating new employees into the corporate culture (with emphasis on corporate mission and company policies). Coordinate job training with others divisions heads to ensure beneficial starting experience for new employees

Managing six direct reports (Sections Managers, Superintends, General supervisors).

Manages and supervises, in accordance with established Company Policy & Procedures, the administration of the following business activities:

Personnel relations.

Develop and implement HR policies and procedures

Manage and implement the Performance Development System.

Recruitment Manpower Planning.

Compensation and benefits schemes.

Oversee the wage and salary administration. (With particular emphasis on compliance with annual salary budget.)

Company’s organization structure & development.

Government Affairs (Annual plan {52 weeks/ or monthly} to renew employee Iqama at cost, company's permits)

Budget preparation, control and reporting. (Of all HR, Admin. Services, Procurement, Government Affairs)

Building and facilities maintenance.

Office services.

Transportation services.

Communication services.

Purchasing: Prepare and process requisitions and purchase orders for supplies and equipment.

Develop and implement purchasing and contract management instructions, policies, and procedures.

Review purchase order claims and contracts for conformance to company policy.

Control purchasing department budgets.

Analyze market and delivery systems in order to assess present and future material availability.

Participate in the development of specifications for equipment, products or substitute materials. Represent companies in negotiating contracts and formulating policies with suppliers Description of Professional Work Experiences

Resume- Othman Al Mutairi

Page 3 of 8

Name of Employer : International Education Company Ltd. (Taleem) Current Position : Manager, Human Resources Department. Period : December 2016 – To December 2018

HR Strategy: Develop, implement, monitor and improve an approved HR Strategy supporting th achievement of the MAP’s business goals and aligned with company overall HR strategy.

Talent Acquisition: Manage the end-to-end recruitment cycle for the organization, develop a talent team. Ensuring that the strategic vision and processes for talent acquisition, recruitment and retention are in alignment to meet and exceed business performance goals. Member of the organization’s senior leadership committee to partner and drive talent acquisition, strategic growth, and overall business performance. Providing regular reports to Management and the Recruitment team on key recruiting metrics such as new hires, recruiting cycle time, offer-to-acceptance ratio, etc.

Manpower Plan: Provides advice to and coordinates manpower planning activities to all Company departments. Includes summarizing all plans into one general plan for presentation to and review by Executive Management.

Manage and maximize Recruitment budget and resources to meet staffing needs, expenditures and processes in a more efficient way. Leverage relationships, identify and attract top talent to our key business areas. Liaises with the Ministry of Labor to discuss potential manpower requirements for Company growth/expansion and planned future projects.

Training: Provides guidance and direction to training activities at all Company locations and ensures sustained emphasis and effort on Saudization of jobs at the appropriate times. Includes implementation of on-the-job training programs, language training, university graduates programs, summer programs, apprenticeship programs, seminars and courses of varying duration inside and outside the Kingdom.

Compensation: Directs the activities of the compensation and benefits section. Includes preparation of job analysis, job descriptions, job evaluation, salary administration – merit, adjustment and promotion increases - payment of allowances, performance appraisal and other employee entitlements and benefits.

Administration: Supervises the activities of personnel administration. Includes processing all personnel action procedures for leaves, holidays, sickness, travel, grievances, corrective action, application of Labor Regulations, fulfilling GOSI requirements, administration of medical insurance and ensuring equitable application of human resources policies throughout the company operations.

Policies: Provides advice to Management on developing and instituting new human resources policies and procedures and compensation and benefits policies to meet developing conditions in the market place and maintain the competitive edge of the Company.

Communication: Participates in weekly communication meetings with a view to enhancing communication and interaction among all departments and resolve differences before becoming problems.

Governmental agencies: Coordinates with various Governmental agencies such as the Ministry of Labor, GOSI, etc. to ensure continuing good relations and expedite processing of Company requests and paperwork.

Budget: Manage the Human Resource Department budget in the most effective way and continuously seek solutions to reduce the costs whilst delivering appropriate service levels. Resume- Othman Al Mutairi

Page 4 of 8

Name of Employer : Petroleum, Chemicals and Mining Company Ltd. (PCMC) Construction Company (7000 Employees)

Position Held : Manager, Human Resources Department

Period : October 2012 – To November 2016

Provide overall strategic HR leadership to the company, the development and implementation of human resources policies, programs and services, including recruitment, selection, retention, legal compliance, employee benefits, employee relations, employment practices and procedures. Serve as internal consultant to company management team, supervisors and employees on personnel issues that affect performance and business relationships. Select, develop, evaluate and lead a team of human resource professionals with a goal of earning a high level of credibility as an effective and responsive internal consulting group. Foster a workplace environment consistent with the values and mission outlined by the leadership of company. The administration of the following activities:

Participate in the development of the annual HR plan and budget.

Develop and implement HR policies and procedures

Serve as the custodian for all approved policies, resolve issues related to policy clarifications or conflicts.

Ensure effective communication and dissemination of policies across the company.

Design and develop effective compensation and benefits systems to ensure consistent implementation of the C&B policy.

Ensures that the Company maintains a competitive position in the employment market by short and long- range planning to make certain that the Company’s manpower requirement is efficiently carried out.

Ensure implementation of the C&B policy in recruitment, employee offers, promotions etc.

Identify and implement promotion policies and identify staff for promotions.

Ensure Talent Management Section complies with company policies and processes, practices and systems, and maintain high standard of work ethics.

Develop and implement processes and procedures for all phases of talent management such as succession plans, assessment, talent pipelines, selection processes, etc.

Design and implement Talent/Career Development Plans for High Potential Performers identified through PDS reviews.

Manage and implement the Performance Development System.

Implement a learning & Development section.

Review the Individualized Performance Plan & Individual Development Plan for all departments

(mechanisms to build people capability to meet company objectives).

Develop and implement career development program

Plan, manage and review individual performance and provide regular feedback, developing opportunities and coaching, taking prompt action where necessary

Ensure the implementation of ERP Oracle applications (for HRD & Admin Affairs).

Liaise with IT Dept. for customizations of the ERP Oracle system to conform to company policies.

Satisfaction of Department Heads with HR services (Customer Satisfaction Index).

Liaise with external HR consultants to gauge capability for HR interventions and make recommendations to management.

Saudization regulations following up with the Nitaqat Program to obtain the benefits and avoid violation. Resume- Othman Al Mutairi

Page 5 of 8

Name of Employer : Saudi Binladin Group – PCM Division Petroleum, Chemicals and Mining Division

Construction Company (7000 Employees)

Position Held : Manager, Recruitment

Period : January 2010 – To September 2012

Lead recruitment sections (In-Kingdom Recruitment, Out of Kingdom Recruitment, Internal Posting, staff transfer among departments) to provide the highest possible level of professional recruitment service, with highly competent and qualified candidates and supplementary manpower, Manage and direct sections staff to provide customer service and establish service level standards and accountabilities within the recruitment function, enhance and support Saudization process by ensuring that the vacant positions are filled with Saudi national as possible, run and maintain internal posting program.

Direct supervision of recruitments section activities

Preparation of annual sections budget and assuring the expenses are within the budgeted amount

Preparation of individual development plans and identification of training needs for sections staff

Provide leadership support and direct the sections staff for quality and timely delivery of work performed

Successfully completed numerous International and Local Recruitments projects, Over 4600 workers (labors to managers) especially from India, Pakistan, Philippines, South Africa, Nepal, etc, recruited above 100 expatriate workers locally as well as over 400 Saudis.

Provide consultative in the development, implementation, evaluation of recruitment policies and practices.

Engage in very complex recruitment transactions, which require immediate solving & decision-making

Ensure that the supplementary manpower suppliers are reputable and reliable to provide highly competent manpower, with immediate replacements to avoid interruptions of work

Enhance Company internal posting program for optimum utilization of available skilled manpower within Company.

Develop compensation package & source of recruitment includes identifying and contacting government, other agencies, universities, and technical college in the kingdom and recruitment agencies outside as well.

Develop and implement creative approaches to recruitment process to attract and increase high skilled Saudi/non- Saudi candidates.

Continuous improvement and evaluate the effectiveness of recruitment sections processes and services and communicate the results to the HR Director for proper corrective decisions.

Ensure compliance with unified Company recruitments guidelines.

Name of Employer : Saudi Binladin Group – PCM Division Petroleum, Chemicals and Mining Division

Position Held : Acting Manager, Organization Development &Training

Period : September 2007– To December 2009

Plans directs and supervises all activities related to Human Resources’ career development and training.

Manages and controls overall Company’s Training Center performance, equipment, tools and other education facilities and coordinates maintenance of the same. Exercises financial authority at the level established by Management for the position. Designs and administers employee career development plans for certain employees as instructed by Management and prepares final plan for the employee after necessary coordination are made with concerned department managers. Supervises in-house educational programs for employee’s (technical, administrative, finance, safety, systems and other specialized courses Implements job description and job evaluation activities. Assesses Company’s total training requirement, reviews annual training budget performance, and introduces effective cost- saving methods. Participates in various meetings with external/private training companies to discuss and negotiate company-training requirements.

Resume- Othman Al Mutairi

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Name of Employer : Saudi Binladin Group – PCM Division Petroleum, Chemicals and Mining Division

Position Held : Assistant, Human Resources Manager. Period : August 2006– To August 2007

Directs and supervises all the operation activities of HR Department (Recruitment, Manpower Plan, Payroll, Compensation and benefits, ER). Manages and supervises, in accordance with established Company Policy and Quality Procedures, the administration of the following activities: Plans, directs and supervises all activities related to Personnel, Compensation and Benefits, Manpower Planning and Recruitment. Participates in developing department goals, objectives, and systems. Establish, maintain and update the policies and procedure of the company as required. Reviews and rationalizes all manpower related budgets including the department’s capital expenditures. Directs Payroll staff in compiling monthly timesheets and generating pay roll for every month. Directs Personnel staff in accordance with management’s directives in recruitment, performance evaluation, promotion and termination. Implements and enforces disciplinary actions per management’s directives on erring employees as per Company Policy. Establish plans and programs to attract professional Saudis as per the Kingdom laws. Initiate actions for implementation of Saudization Program in the Company, in line with Govt. regulations. Evaluates reports, decisions, and results of department in relation to established goals. Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed. Responsible for all aspects of Agreement with Human Resources & Development fund.

Name of Employer

:

Saudi Basic Industries Corporation (SABIC)

Position Held : Superintendent, ER & Payroll

Period : February 2003 – To July 2006

Directs and supervises the implementation, administration & assuring quality & timely delivery for all the activities of Payroll, Compensation and Benefits, the Manages and supervises, in accordance with applicable procedures & guidelines and Quality Procedures, assuring quality services delivery to all matters related to payroll, Compensation and Benefits functions.

Manage the implementation of SAP applications system.

Responsible to assure performing & delivering all transactions & issues related to payroll to Employees in high quality & timely service delivery

Ensure that goals and objectives are correctly implemented in the payroll, compensation & Benefits function, review progress and rectify/correct any discrepancies might occur and schedules as needed to ensure achievement of goals and objectives within the budgeted funds and available personnel

Responsible to manage the administration of the employee’s salary/pay program, including upkeep of accurate earning/deduction records

Responsible to manage the implementation & administration of GOSI function, assuring proper processing of monthly subscription on timely bases, carries over any complexities related to, and manage to set proper solution, liases with GOSI office assist the manager to prepare budget for the payroll section. Monitor expenditure to ensure conformity to budget

Plans staff needs (competency development, staffing needs and career development)

Responsible to maintain employee performance evaluation program based on policy, procedures and guidelines, train staff in the process of employee performance evaluation

Responsible to manage, implement & administer HOP function by utilizing SAP, assures/maintains listing eligible employees according to applicable criteria & policy, assuring generating HOP monthly/periodical report, directing subordinates to handle HOP functionalities efficiently

Responsible to assure early retirement issues delivered to eligible employees efficiently as per the applicable policy & guideline

Resume- Othman Al Mutairi

Page 7 of 8

Name of Employer

:

Saudi Basic Industries Corporation (SABIC)

Position Held : Human Resources Team Member (Special Assignment) SABIC BUSINESS TRANSFORMATION PROJECT

Period : February 2002 – To January 2003

Develops and manages the implementation of SABIC BUSINESS TRANSFORMATION PROJECT- Human Resources Module .The project vision and mission is as follows: Project Vision

Secure the future of SABIC

Improve our efficiency and competitive position

Global optimization

Increasing customer loyalty

Becoming a planning and proactive organization

New business model

Prepare all SABIC employees for new SABIC culture

Integrated supply chain

E-business ennoblement

Project Mission

Standardize and optimize business operations using industry best practices and processes supported by a single Enterprise Resource Planning system

Operate SABIC as a single, coordinated unit in the global marketplace

Provide world-class customer service

Enhance employees’ skills and move to a culture of “continuous improvement” Human Resources Project Tasks

Evaluate the Human Resources recommended solution

Identify Human Resources business requirements and sub-modules for implementation

Follow up with End User Human Resources business requirements

Up date Human Resources Policy

Obtain Executive Management & Board approvals on new policies

Develop Human Resources Procedure

Follow up with IBM consultant configuration progress

Coordinate with End User implementation plans and strategies

Restructuring Human Resources Organization based on new system

Conduct End User training

Preparation for GO – LIVE

Follow up on issues after go live and support end user Employer : Saudi Basic Industries Corporation (SABIC) Position Held : Supervisor, ER & Payroll

(Period: 01 May 2000 – 31 January 2002)

Preparation of company payroll on a monthly basis;

Preparation of company budget for the payroll related expenses on a yearly basis;

Preparation of variance analysis for payroll related data on a monthly basis; Employer : Saudi Basic Industries Corporation (SABIC) Position Held : Administrator, Payroll

(Period: 01 May 1998– 30 April 2000)

Preparation of company payroll on a monthly basis;

Preparation of variance analysis for payroll related data on a monthly basis; Resume- Othman Al Mutairi

Page 8 of 8

Location and

Sponsorship

No. of

Days

Program/Course/Conference Title

Completion

Date

Capital budget in an investment Setting 05 MCM Europe, Belgium 20/05/16

Capital Budgeting in an Industrial Setting 05 MCM Europe, Belgium 06/05/16

Corporate Financial Management 05 IIR-Dubai

19/11/15

Human Resources Management 05 MCM Europe, Belgium

18/05/14

Newly Appointed Managers 05 MCM Europe, Belgium

11/05/14

Total Productive Management 01 Jeddah

27/03/13

Budgeting and Budget Control of the HR Function 05 IIR-Dubai 21/05/09

Effective Manpower Planning 05 IIR-Dubai

14/05/09

Annual Compensation and Benefits Forum 05 IIR-Dubai 19/06/08

05 IIR-Dubai

Successfully Designing and Implementing Variable Pay Schemes

24/05/07

Designing and Managing Effective Salary and Grade Structures 05 IIR-Dubai 17/05/07

International Business channels 03 Chamber of Commerce, Dammam 21/05/06

Decision Making & Problem Solving 05 SABIC-Jubail

16/03/06

Transformational Leadership 03 HR Society, Bahrain 05/06/05

Purchasing Planning 05 IIR-Dubai

09/08/04

Economic Value Added 05 IIR-Dubai

22/05/04

American Management Assn.

USA

Managing People Successfully 05

14/01/04

Orlando, USA Project

Management Systems

Organization Process Re-Engineering and Re-Structuring 10 06/08/03

Internal Quality Auditing 05 SABIC-Jubail

13/05/03

Total Quality Management SABIC-Jubail

07/05/03

SAP R/3 Human Resources release 4.6c 25 Sapient College, Singapore 15/03/01

ASAR Project Implementation Methodology 01 IBM

16/02/01

Project Office Methodology 01 IBM

15/02/01

What Matters Most: Time Mgmt W.S 01 Franklin Covey, SABIC TC 04/05/00

Finance for Non- Finance People 10 SABIC-Jubail

09/03/00

Public Relation Protocols Systems 05 SABIC-Riyadh

07/08/99

Conference on Saudization 03 SABIC-Riyadh

05/06/99

First Line Supv. Development Program 05 SABIC-Jubail 20/10/98

Training / Other Educational Achievements



Contact this candidate