KARTHIKEYAN

add6lg@r.postjobfree.com

908*******

SUMMARY

Overall9'yearsofexperiencePlanningEngineerandCustomerservicerepresentative. CAREEROBJECTIVE

Customerservicerepresentativewithoversixyearsexperienceintelephoneandface-to- facecustomerservice.Experiencewithsales,troubleshooting,technicalsupportand customercare.Knowledgewithmajorcustomerservicesoftware,handlingcustomer complaints,andmaintainingapositiveandfriendlydisposition.Hopingtowemywealthof experiencetoassignemploymentinacustomerservicerole. SKILLS

Technicalskills: *Strongclientrelation

*Customercomplaintsresolution

*Stockrecordsmanagement

*Orderfulfilment

*Newproductsinformation

*Warehousefunction

*Scheduleco-ordination

*Timemanagement

*Positiveattitude

*Complaintresolution

*Negotiationandpersuasion

*Teamwork

ComputerSkill: **Operatingsystem:-Windows98&2000

**Constructionmanagementsoftware:-MS-Project2007&P6

**DrawingPackage.:-Autocad2010

**Applicationpackage.:-MS-WORD&MS-EXCEL.

EXPERIENCE

Oct-2010-Nov-2019BaligaLightingEquipmentsPrivateLimited Sr.Engineer: PlanningProductionControl:-(2010-2013)

*Supervisioninproductionline&troubleshooting.

*Maintainingco-ordinationwithworkersandmanagementteams.

*Reviewedandanalysedmonthlyproductionplanagainsttarget volumeagainstcapacityandresources

*Tosolvetheallmanufacturingissueatshopfloor

*Responsibleformanpowerdistribution

*Responsiblefortheinventoryoffinishgoods

*Co-ordinatedrequirementsforsubcontractoraccordingto customerrequirements

*Co-ordinatedscheduleandrequirementswithoutsidevendorsfor productionandwithotherdepartmenttodeterminemostefficient waytoproduceproductsandmeetcustomerrequirements.

*Updatingandcreatingdatabase

*Preparationofdailyprogressreports,weeklyreports&monthly reportsforclosemonitoring&expeditingofprogress.

Customerservicerepresentative:-(2014-2019)

*Respondtotelephoneinquiries,providingqualityserviceto customersandassociatesinquiringabouttheavailabilityofproduct

*Handlingcustomerinquiries,billing,questionsandpayment extension

*Establishedandmaintainedhighestpossiblecustomerrelationsat alltimes

*Supportedsalesdepartmentbypresentingtechnicalbriefingto potentialcustomers

*Analysedcustomerneedandmadearrangementsadheringto companypolicies

*Providedfeedbackofthecustomertothemanagementfor

improvingtheservices

*Followedupensuringrelevantactionsweretakenonclients complaints

*Transferredcustomerscalltoappropriatestaff's

*Co-devlopedon-the-jobprogramthatreducedtrainingtimefrom eightweekstofive.

EDUCATION

Degree/Course Institute/College University/

Board

Percentage

GPA

Yearof

Passing

B.E..,

ArasuEngineeringCollege Annauniversity

70% 2009

Electronics&

Communication

G.D.NAIDUCHARITIES Autonomos 85% 2005

DEEE.., Arulmigukallalagar

polytechnicCollege DOTE 65% 2004

SSLC..,

GovernmentHigher

Secondaryschool Stateboard 50% 1999

STRENGTHS

*Criticalthinkingandcomplexproblemsolvingability

*Leadershipability

*Equipmentselectionandco-ordination

*Innovativethinking

*Systemanalysis

*Teamplayer

AREASOFINTERESTS

Customerservicerepresentative.

HOBBIES

*Reading/Writing

*WatchingTelevision

*Yoga

*Cycling

*Traveling

CUSTOMERHANDLING

2014to2019: *JNKIndiaPvt.Ltd,Thane

*NayaraEnergyLtd,Gujarat

*IOCLLNGEnnoreviaBlack&Veatchcorpn,Mumbai

*CPCL,Manali

*BPCL,Tamilnadu&Maharashtra

*MRPL,Mangalore

*PharmacyCompany,Hyderabad&AP.

*DepartmentOfSpace,Sriharikota.etc..

INDUSTRIALVISIT

Inplanttraining:- *DeccanpumpsPvt.Ltd,Coimbatore

*BharatSancharNigamLtd,Thanjavur

*ArignarAnnaSugarMills,Kurungulam

.

PERSONALDETAILS

Address B2JothiApartment,Suseelanagar,Kovilambakkam, Chennai,Tamilnadu,600117

DateofBirth 15/07/1983

Gender Male

Nationality Indian

MaritalStatus Married

LanguagesKnown Tamil&English

REFERENCES

T.BalamurugamM.Stat..,

Assistantdirector Fisheriesdepartment

994-***-**** add6lg@r.postjobfree.com

S.V.Amarprem,MBA..,

HRExecutive Apollohospital

994-***-**** add6lg@r.postjobfree.com

DECLARATION

Iherebydeclarethattheabovefurnisheddetailsarefullytruetothebestofmyknowledge andbelief.

Karthikeyan

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