Customer Service Executive

RESUME

S. JEGATHIS

NO **, Jalan Burung Kedidi, Taman Gunung Emas, Kota Tinggi, Johor Bahru, 81900, Johor, Malaysia

Email:add6jh@r.postjobfree.com Tel:60-07-882****(Home), 016*******(Mobile)

Resume Summary

Current Position : SENIOR EXECUTIVE – CUSTOMER SERVICE & PLANNNINGin ATA INDUSTRIAL SDN. BHD.

(Jan 2019 – July 2020)

Current Specialization : Manufacturing / Production

Highest Education : Primary/Secondary School/SPM/"O" Level in Humanities/Liberal Arts

Years of Experiences : 21

Expected Salary : MYR 4800.00

Jan 2019 – July 2020

1. ATA INDUSTRIAL (M) SDN. BHD.

Position Title (Level) : SENIOR EXECUTIVE – CUSTOMER SERVICE & PLANNNING

Specialization : Manufacturing/Production Operations

Role : Manufacturing/Production Operations

Industry : Manufacturing / Production

Monthly Salary : MYR 4720.00

Work Description :

- Weekly need to do schedule for Main Line Production.

- Summit CTB Report to customer weekly basis.

- Adherence Report Weekly Basis to customer

- Summit Exposure Report once EOP for the project by customer.

- Monitor Daily Production Out Put.

- Weekly Send Material Shortage Report to Alert Buyer Team for Production to meet the Target.

- Need to firm Job for Production based on Purchased Order given by Customer Service & Give the Job to production.

- Need to close job once the job was completed by Production.

July 2017 – Dec 2018

2. MCE TECHNOLOGIES SDN. BHD.

Position Title (Level) : PRODUCTION PLANNER

Specialization : Manufacturing/Production Operations

Role : Manufacturing/Production Operations

Industry : Manufacturing / Production

Monthly Salary : MYR 4560.00

Work Description :

- Weekly need to do schedule for secondary process at Production. ( Stacking, Bending, Tapping, Drilling, Spot Welding,

Counter Sound, Tig Welding, Grinding, Buffing, Hair Line & Spray Powder.

- Must inform our shipment date based on our capacity to Customer Service.

- Must follow up the parts with production for Shipment. - Need to follow up Sub Con parts also.

- If there is any problem for Shipment, must inform to Customer Service our Best Date.

- Need to firm Job for Production based on Purchased Order given by Customer Service & Give the Job to Each

Department at production for them to run the parts.

- Need to close job once the job was completed by Production

Mar 2015 – June 2017

3. ALADDIN PACIFIC (M) SDN. BHD.

Position Title (Level) : PRODUCTION PLANNER

Specialization : Manufacturing/Production Operations

Role : Manufacturing/Production Operations

Industry : Manufacturing / Production

Monthly Salary : MYR 4000.00

Work Description :

- To do planning for the schedule given by customer, according to their delivery date & based on our machine capacity.

- Planning for sleeve machines & cup & Chocolate.

- If there is any problem for the cones that didn't achieve customer delivery schedule, must deal with customer for the

next shipment or must prepare the recovery schedule.

- I have to make sure, there is No problem for the shipment go to customer side.

- Every week need to do Schedule for all machines.

- Need to follow up with the Supplier for my Order Item to receive on time delivery.

- Customer satisfaction is very important for Deliver according to their PO Due Date.

Nov 2011 – Mar 2015

4. DISK PRECISION INDUSTRIES SDN. BHD

Position Title (Level) : PLANNER CUM PURCHASING

Specialization : Manufacturing/Production Operations

Role : Manufacturing/Production Operations

Industry : Manufacturing / Production

Monthly Salary : MYR 3200.00

Work Description :

- To do planning for the schedule given by customer, according to their delivery date & based on our machine capacity.

- Planning for secondary process such as TNC, Milling & Deburring Process.

- If there is any problem for the part that didn't achieve customer delivery schedule, must deal with customer for the

next shipment or must prepare the recovery schedule.

- I have to make sure, there is No problem for the shipment go to customer side.

- Every week need to do Purchasing Report.

- Need to follow up with the Supplier for my Order Item to receive on time delivery.

- Customer satisfaction is very important for Deliver according to their PO Due Date.

May 2009 – Nov 2011

5. BYCOM INDUSTRIES SDN. BHD.

Position Title (Level) : QA SUPERVISOR (Non-Executive)

Specialization : Quality Control/Assurance

Role : Quality Control/Assurance

Industry : Manufacturing / Production

Monthly Salary : MYR 2800

Work Description :

- Ensures the Daily activities are performed

- Conducts incoming Material Inspection

- Conducts Outgoing Inspection and Test

- Supervise the QC Inspectors

- Ensures the achievement of the Quality Objectives

- Be Customer focused

- Monitor & Send the Measuring Instruments for calibration when due

- Review the results of calibration upon calibrate

- Must be solve the customer problem when needed

June 2007 - Apr 2009

6. EW PLASTIC SDN. BHD.

Position Title (Level) : PLANNER (Non-Executive)

Specialization : Manufacturing/Production Operations

Role : Manufacturing/Production Operations

Industry : Manufacturing / Production

Monthly Salary : MYR 2700

Work Description :

To do planning for the schedule given by customer, according to their delivery date & our capacity.

Planning for secondary process (Spray, Printing, Hot Stamping, Vacuum Metalizing, Laser and Sub Cond)

If there is any problem for the part that didn't achieve customer delivery schedule, must deal with customer for the next shipment or must prepare the recovery schedule.

I have to make sure, No problem for the shipment go to customer side.

Apr 2006 - June 2007

7. MULTI SQUARE.SDN.BHD.

Position Title (Level) : PRODUCT DEVELOPMENT DEPARTMENT ADMIN ASSISTANT (Non-Executive)

Specialization : Clerical/Administrative Support

Role :

Industry : Manufacturing / Production

Monthly Salary : MYR 1750

Work Description :

Check & record Lab Assistants & Color Matchers attendance, and summit to Admin Department.

Key in the formula in MRPII SYSTEM.

Assist the Technical Support Department (TSD) & PDD Manager in clerical jobs

Order the indirect material for PDD & TSD upon request.

Prepare the Sample Booklet for customer.

Do filing of Customer Process Information (CPI) & Formulation Work Sheet for TSD.

Calculate the points of performance for Lab Assistants & Color Matchers every day.

May 2003 - Apr 2006

8. MEGA KABEL SDN. BHD.

Position Title (Level) : PRODUCTION CO - ORDINATOR (Non-Executive)

Specialization : Clerical/Administrative Support

Role :

Industry : Manufacturing / Production

Monthly Salary : MYR 1680

Work Description :

Planning for the Everyday Production Schedule.

Every day must check the raw material balance for running the production.

Must deal with the Sales Department for the delivery & new order.

Must check with the Store Department For the Raw Material.

Help The Production Manager & Supervisor in Clerical Jobs.

Do some ISO Documentation

March 2001 - Apr 2003

9. MEGA KABEL SDN. BHD

Position Title (Level) : PURCHASING CLERK (Non-Executive)

Specialization : Purchasing/Inventory/Material & Warehouse Management

Role :

Industry : Manufacturing / Production

Monthly Salary : MYR 1250

Work Description :

Typed the P/O, according to the Purchased Requisition.

Always check the balance of the raw material for running the production.

Must do the monthly report.

Every month must calculate the Raw Material Purchased & Usage, according to the raw material.

Feb 2000 - Feb 2001

10. MEGA KABEL SD. BHD.

Position Title (Level) : PRODUCTION CLERK (Non-Executive)

Specialization : Clerical/Administrative Support

Role :

Industry : Manufacturing / Production

Monthly Salary : MYR 1050

Work Description :

Always give the production operator's attendance list to Admin Department.

Every day must calculate the output of production (Finished Goods), give the details to Sales Department.

Must Calculate the raw material usage & give the details to store department

Every month must calculated the total production & the raw material used for the output.

Feb 1999 - 2000

11. MEGA KABEL SDN. BHD.

Position Title (Level) : STORE CLERCK (Non-Executive)

Specialization : Clerical/Administrative Support

Role :

Industry : Manufacturing / Production

Monthly Salary : MYR 850

Work Description :

Update the store card ( in & out) everyday

Do the stock takes every month

Stock Card balance & Fizikal stock must be same

Do the STORE REPORT every month & summit to the Management

Checking the receiving of raw material & out going of the goods

Graduation Date: 2000

Primary/Secondary School/SPM/"O" Level of Humanities/Liberal Arts

Major : -

Institute/University : Rima College, Johor, Malaysia

Grade : Diploma

Graduation Date: 1996

Primary/Secondary School/SPM/"O" Level of Humanities/Liberal Arts

Major : -

Institute/University : SEKOLAH MENENGAH ULU TIRAM, Malaysia

Grade : Grade B/2nd Class Upper

(Proficiency: Advanced - Highly experienced; Intermediate - Familiar with all the basic functionalities; Beginner - Just started using or learning the skill)

Skill Years Proficiency

INVENTORY 2 Advanced

HAVE TO CALCULATE THE RECONCILATION FOR THE RAW MA >5 Intermediate

ISO DOCUMENTATION >5 Intermediate

ERP 1 Intermediate

(Proficiency: 0=Poor - 10=Excellent)

Language Spoken Written

Bahasa Malaysia 10 10

English 10 10

Tamil 10 10

Last Date Taken Score

23-Jun-2020 32/40

Date of Birth : 5 July 1978

Nationality : Malaysia

Gender : Female

IC No. : 780***-**-****

Possess Own Transport : Yes

Expected Monthly Salary : MYR 4800.00

Availability : Immediately after notice period of 1 month(s)

Possess good time management skills

Hardworking and willing to learn

Proficient in English and Bahasa Malaysia

Proficient in Microsoft Office applications such as Word, Excel and Power Point

Typing speed of 30 words per minute

Possess Diploma in NCC Programming

Possess SPM certificate with good result

Pleasant Personality and well-liked by colleagues and clients

Hardworking and willing to learn

Fluent in English and Bahasa Malaysia

Name : EN. KHALID

Position : HR MANAGER

Company : ALADDIN PACIFIC SDN. BHD.

Telephone : 013 - 7223220

Name : Ms. CHLOE

Position : HR OFFICER

Company : MCE SDN. BHD.

Telephone : 016 - 6979514

Name : Ms. SITI MASTURA

Position : PLANNER

Company : MCE SDN. BHD.

Telephone : 012 - 7970310

EMPLOYMENT HISTORY

EDUCATIONAL BACKROUND

SKILLS

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ADDITIONAL INFORMATION

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