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Customer Service Representative

Location:
Montreal, QC, Canada
Posted:
June 28, 2020

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Resume:

SALAH JR ADEN

Address: *-**** *** ******, ********, Qc, H3N 2S8

Phone Number: 514-***-****

Email address: add6ht@r.postjobfree.com

SUMMARY

Diligent, eager to learn, and organized.

Good communicator.

Good interpersonal skills. Can work in teams and under minimal supervision.

Thrive under pressure, professional and responsible. PROGRAMMING AND SOFTWARES

SOLIDWORKS MATLAB (Medium)

AUTOCAD

Microsoft OS (Excel, PowerPoint, Word)

C++

Python (Medium)

EDUCATION

2018-2022 Undergraduate in Mechanical Engineering, Concordia University.

· 70.5/120 credits completed.

· Pertinent courses: Machine Element Design, Theory of Machines, Fluid Mechanics, Properties & Failure of Material, Manufacturing Process, Mechanics of Material.

2012-2014 DEC in Pure and Applied Science, Dawson College.

· Completion of pre-university courses in Chemistry, Physics, Mathematics and Humanity Courses.

Page 2

EXPERIENCE

2016-2019 Customer Service Representative, Montreal, TeleTech

· Respond to Fido customers by phone or chat.

· Provide solutions to customers in a professional, respectful manner.

· Promote and protect the image of Fido while ensuring customers receive positive experience.

· Customer satisfaction.

· Integration and support of new agents.

2014-2016 Newspaper Dispatcher, Montreal, Imperimerie Transcontinentielle

· Load/unload truck with Newspaper.

· Distribute La Press newspaper at a contact point.

· General labour in the workplace.

2015-2015 Pallet Builder, Montreal, Dollarama Warehouse

· Packaging, building, and organizing orders to be shipped to Dollarama stores.

· Reconstructing unbalanced pallets.

· Supporting new workers.

EDUCATIONAL PROJECTS

Steam Car Project

· Analysis and establishment of technical specifications.

· Conception of a steam car prototype.

· Calculation and estimation of power and energy.

Gyroscope Manufacturing

· Analysis of manufacturing process of the Gyroscope components.

· Development of process sheet.

· Machining components using milling and lathe machines.

· Assembly of gyroscope.

LANGUAGE

· English: Advanced

· French: intermediate/Advanced

· Arabic: Advanced



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