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Customer Service Representative

Gaithersburg, MD
$28,000 to $30,000
June 28, 2020

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***** ****** ***, ************, ** 20886


Cell 240-***-****


Obtain a long term position with an organization where I can maximize my administrative skills, attention to detail, and dedication to delivering outstanding customer service..

QUALIFICATIONS & STRENGTHS: Over 35 years experience providing exceptional administrative and client services support to senior management. Additionally, demonstrate the ability to multi-task across projects under tight deadlines while maintaining a professional yet friendly personality.


(12/2001 to Present) Asbury Methodist Village – Retirement/Assisted Living -

Call Center Operator and Transporation Dispatcher

(40 hours+OT) Originally Receptionist – Manage six (6) apartment buildings

•Answer all incoming calls to Asbury Methodist Village, route to the appropriate office, solve any problems, and see the residents questions are answered, assist with maintenance work orders for repairs

•Transportation dispatcher- sees the residents have transportation to and from their medical appointments

•Arrange for residents to have transportation within the campus

•Ensure secure living conditions – screening visitors

•Resident services coordinator – campus transportation, maintenance assistance, taking meal menus, concierge for the residents and their guests

(08/05 to 01/09/2012) Receptionist/Administrative Assistant

RTI International, (Formerly MasiMax Resources, Inc.), Rockville, MD

•Prepare invoices, make travel arrangements, assist managing managers schedules

•Assist in various Human Resources data for payroll, benefit plans, and time keeping

•Assist in data entry basic accounting and bookkeeping

•Posting to accounts and coordinating deposit activities

•Help prepare / assemble materials for regional/annual conferences and large international meetings; attending annual meetings

•Order office supplies for meetings and assist with packing and shipping of various exhibits and conferences

•Perform monthly inventory to make certain the office runs efficiently and effectively

•Coordination & execution of executive meetings, staff meetings, and conference calls

•Work closely with vendors to provide catering for staff meetings and reconcile invoices

•Answer the company’s main phone system, greet visitors and vendors, as well as answer general questions

•MasiMax was sold to RTI International, then after three years our positions were liquidated

• (08/96 to 0211) St. John Neumann Catholic Church Gaithersburg, MD

Administrative Assistant –

•Office management duties in religious education program

•I was the Director’s right hand person -

•Supervised volunteers; coordinated field trips for youth groups

•Also Sacristan, Special Eucharistic Minister, and Usher for several years

(04/01 to 04/02) Leet Melbrook, Inc – Gaithersburg, MD

(02/00 to 03/01) Phillips Business Information Potomac, MD

(08/96 to 06/97) Mediplex of Montgomery Village Gaithersburg, MD

(08/04 to 08/05) O’Leary Asphalt and Paving (Temp) Ijamsville, MD

(02/85 to 08/96) National Rifle Association of America Fairfax, Virginia

(6-90 to 8/96) Administrative Assistant to the Manager of Adm. Services

(7/87 to 6/90) Administrative Secretary to the Assistant Director of Competitions

(3/86 to 7/87) Administrative Secretary to the Volunteer Resources Department

(2/85 to 3/86) Clerk-typist to the Silhouette Department

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