Recent Grad
Resume:
Melina P. Copeland
**** ******* *****, **********, ** 23321
add6cl@r.postjobfree.com 757-***-****
Veteran’s Preference: None
Citizenship: United States
OBJECTIVE: To obtain a career as an Technical Writer
CLEARANCE: None, Willing to obtain
SKILLS SUMMARY:
Enthusiastic, highly motivated professional with proven leadership capabilities, who takes initiative and seeks new challenges. Dedicated to problem solving, product sales, and addressing consumer needs. Strong organizational and strategic planning skills as well as highly organized to ensure constant accurate record keeping. Seeking to utilize my experience and skills to meet company's long-term and short-term goals.
PROFESSIONAL EXPERIENCE:
Substitute Teacher (Grades K-12)
April 2018 – June 2020
40 hours per week
Chesapeake Public Schools
312 Cedar Road, Chesapeake, VA 23322
Supervisor: Crystal Stables Number: 757-***-****, may contact
Maintained effective classroom management strategies to engage students during the lessons, supervise student behavior and determine appropriate disciplinary action.
Demonstrated commitment toward development of classroom management skills by providing a stable learning environment during absence of regular teacher.
Employed multitasking skills to enforce classroom management and classroom instruction regardless of activity.
Motivated students to be independent thinkers through excellent classroom management and behavior plans.
Utilized classroom management techniques to keep students focused and productive while motivating and challenging them to think critically.
Assessed student learning modified lessons to create meaningful individualized instruction for all diverse learners.
Planned and led classes for special needs children, including down syndrome, autism, and behavioral disorders
Adhered to specific guidelines for students with special needs and provided appropriate accommodations and modifications where necessary.
Marketing Specialist / Executive Administrative Support – Intern
May 2019 – December 2019
20 hours per week
EMT Groupe, LLC
6821 Southpoint Dr N, Jacksonville, FL 32216 United States
Supervisor: Ebony Thomas Number: 904-***-****, may contact
Responded to internal requests, maintain calendar, arrange webinars and workshops, schedule meetings and consultations, answer email inquiries, use the internet to perform market research, maintain electronic filing system, and plan virtual resume/LinkedIn screening events.
Conducted market research to find answers about consumer habits and trends to help build target audience for career, credit and business services.
Facilitated and coordinate strategy meetings with the CEO.
Researched, analyzed, interpreted, brainstormed, and developed ideas for creative marketing campaigns, both on and offline.
Analyzed and evaluated current marketing strategies to identify and make recommendations for improvements in promotional effectiveness.
Conducted periodic reviews of social media marketing content to identify errors to enhance quality of the campaigns.
Assisted in outbound or inbound marketing activities such as content development, SEO optimization, advertising, event planning, and social media marketing.
Collaborated with CEO to coordinate brand awareness and marketing efforts.
Maintained detailed marketing project notes and coordinate multiple communications (i.e. reports, presentations, etc.) regarding project processes and status to CEO.
Planned and executed social media campaigns, increasing impressions & engagements by 15% within 90 days.
Built and maintained relationships with new and existing customers through prospecting and networking.
Independently plan time and use assigned resources such as LinkedIn, Social media monitoring tool and networking to accomplish tasks project deliverables.
Federal PT Work Study – Computer Lab Deskside Support
January 2016 – December 2019
20 hours per week
Norfolk State University, Office of Information Technology
700 Park Avenue, Norfolk, VA 23504
Supervisor: Robin Price Number: (757) 823- 2916, may contact
Maintained and troubleshoot user desktop/laptop, hardware/software for students, faculty, staff, and visitors.
Registered devices to use the university’s network and provide password or login assistance for users.
Analyzed minor technical problems to identify factors causing performance, gathered pertinent data, formulated solutions, planned and organized work tasks; disseminated technical information.
Sorted and maintained 50 service request tickets per day; troubleshoot hard/software issues.
Provided technical assistance with computers, copiers, podiums, and other resources and devices.
Partnered, and collaborated, with the help desk department to address issues and solve problems; followed up with end users to ensure needs are met.
Created and submitted detailed call logs documenting customer interactions to be inclusive of accuracy, thoroughness, and timeliness
Performed customer support related tasks and special projects as assigned by management
Liaised as necessary inter-departmentally to seek resolutions to all incidents reported.
Communicated with IT Infrastructure support groups to appropriately escalate incidents and followed up on incidents to drive resolution for the customer.
Lead Sales Associate
May 2016-February 2019
25 hours per week
Foot Locker, Chesapeake, VA 23321
Supervisor: Shalisa Braxton Number: 757-***-****, may contact
Completed commission-based sales by engaging with the customer, assessing customers’ needs while adding value to the customers purchase, and successfully closing sales.
Exceeded sales goals by 20% per company satisfaction standards while delivering outstanding customer service & exceeding operational expectations.
Remained knowledgeable about all products offered; served as a subject matter expert with team to enhance the customer shopping experience.
Successfully maintained 98% customer satisfaction rating over a 3-year tenure.
Facilitated stocking of new merchandise and shipments.
Managed the store’s inventory including ordering and pricing new merchandise while initiating sales to clear slow moving and/or expiring merchandise.
Collaborated with floor managers and store manager to set up the floor with new merchandise.
Operated a cash register for cash, check, and credit card transactions with 100% accuracy.
Researched/resolved customer concerns and complaints while exercising communication skills during customer service engagement.
Student Ambassador & Mentor – Volunteer
August 2016 – May 2018
10 hours per week
Norfolk State University School of Business
700 Park Avenue, Norfolk, VA 23504
Supervisor: Sylvia Brooks Number: (757) 823- 8870, may contact
Participated in leadership program that offered an opportunity to represent and promote the university to prospective students, their families, and other guests.
Recommended effective operations to help educate visitors about campus life, the university’s history, traditions, and achievements of the college.
Identified ways to resolve or address issues which directly affect support of the Student Life & Leadership departments.
Conducted campus tours, supported high school recruitment events, and supported Presidential and Foundation functions.
Researched new or improved marketing and promotions practices for events such as Freshman Welcome Days, Information Center, Senior Preview Day, Women’s History Conference, and Commencement programs.
Develops and implements strategic marketing plans and sales plans and forecasts to achieve corporate objectives for products and services.
Greets customers, responds to questions, improving engagement with merchandise and providing outstanding customer service.
EDUCATION:
Norfolk State University, Norfolk, VA United States
Bachelor of Science Concentration: Marketing
Dates of attendance: August 2015–May 2020
CERTIFICATES & TRAININGS:
Google Analytics for Beginners (Expires May 2023)
Introduction to Data Analysis Using Excel
Introduction to Data Analytics for Business
Excel to MySQL: Analytic Techniques for Business
Data Analysis and Interpretation
COMPUTER SKILLS:
Windows OS (7/8/10)
Microsoft Office (Word, Excel, PowerPoint, Access, OneNote, Publisher)
MS Outlook
Office 365
Skype for Business
MS SharePoint
Hootsuite
Adobe Acrobat
Social Media: Facebook, Twitter, Instagram, Pinterest
SPECIAL SKILLS:
Accounting Principles
Administrative Support
Business Communications
Business Law
Consumer Behavior
Data Analysis
Economics & Finance
International Marketing
Management Info Systems
Market Management
Marketing Principles
Market Research & Analysis
Operations Management
Relationship Management
Reports & Presentations
Social Media Management
Strategic Planning
Writing
REFERENCES:
John Kamiru
Professor of Economics
add6cl@r.postjobfree.com
James Carter
Lead Lab Technician
add6cl@r.postjobfree.com
Eric Herrien
Probationary Officer
add6cl@r.postjobfree.com
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