Customer Service Sales, Lead Generation, Digital Marketing, Appointme
Resume:
Beth Katherine A. Tamonan
Block * Lot * Consolacion Village, Cagayan de Oro City
Cagayan de Oro City, Misamis Oriental PH 9000
********************@*****.***
Skype ID: kathya_14536
OBJECTIVES
A motivated, adaptable and responsible Lead Generation Expert seeking a great opportunity which will utilize the professional and technical skills developed through past work experiences in this field.
To gain long term employment with a company that is looking to be on the cutting edge, a company that puts value in people. Honest and Ethical, I am looking to call this company my family and to acquire a challenging position in an environment where I can best utilize my skills and Experience.
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
PERSONAL DETAILS
•Age : 38
•Date of Birth : June 21, 1982
•Civil Status : Married
EDUCATIONAL BACKGROUND
•Elementary : Sacred Heart of Jesus Montessori School
Cagayan de Oro City, Misamis Oriental
June 1990 – March 1996
•High School : Lourdes College High School
Cagayan de Oro City, Misamis Oriental
June 1996– March 2000
•College : Lourdes College
Cagayan de Oro City, Misamis Oriental
Course : Bachelor of Science in Commerce Major in Marketing
June 2001 – March 2005
SKILLS
•Lead Generation
•Outbound Telemarketing
•Cold Calling
•Appointment Setting
•After Sales Support
•Customer Service Support
•My skillset includes the following: Organized and developed successful marketing communications by utilizing cold calling, email campaigns and direct customer input Achieve performance goals by making outbound calls to high level executives and setting appointments for sales reps to meet with them.
Communicated with Company Owners, C-Level Executives, Directors, and IT Managers by making 150+ warm/cold outbound calls per day.
Collaborated with sales/marketing to generate leads for Sales Executive by gathering critical information based on conversations with potential customers.
Set appointments for sales reps, followed up after initial appointments and created touch plan to market company's services.
Make and receive phone calls to/from leads to inquire about interest in product.
Developed new opportunities through various prospecting activities including cold calls.
WORK EXPERIENCE
•Lead Generation Specialist II
Thinklogic Marketing Corp.
Barangay 39, Cagayan de Oro City, Mis.or PH 9000
April 2017 – Present
•Researching leads that meet the aforementioned requirements and engaging them in order to qualify them for sales
•Calling leads passed to Sales from Marketing to ensure they meet the requirements necessary to elicit a sales call.
•Setting appointments for your sales team so they have more time to spend on selling. Manage windows operating system
•Researching leads to attend an event of our clients
•Update and Nurture Database
•Property Specialist
Ayala Land Corporation
Alegria Hills, Indahag, Cagayan de Oro City, Mis.or PH 9000
February 2015 – March 2017
sort through leasing applications and decide which potential tenants are a good fit. Manage Staff. Property specialists are responsible for managing maintenance staff as well as any outside contractors. Oversee Operations.
oversee government, commercial and residential properties. Also approve and process tenant, business or government client transactions, such as lease agreements and rental payments, that take place on their property
* Customer Service Representative/ Technical Support Representative
Link2Support known as Concentrix Synnex Corporation
IT Park Pueblo de Oro, Cagayan de Oro City, Mis Or PH 9000
May 2005 – June 2012
supports customers by providing helpful information, answering questions, and responding to complaints
the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
SEMINAR ATTENDED AND RECOGNITION
Kick Off 2020 Management Training with ALMEETRA Consulting.
Certificate of Attendance
Mallberry Suites Business hotel.
January 2020
Contact Center Services NC ll (676 hours)
Certificate of Training
August 2019
Certificates of Recognation
Top Agent of the month
from Thinklogic Marketing
REFERENCES
Abdul Lateef Madale
Business Development Representative
Thinklogic Marketing Corp.
*****************@*****.***
Nimrod Barros
Business Development Representative
Thinklogic Marketing Corp.
******.******@*****.***
Contact this candidate