Customer Service Support

Anne Henderson

Phone: 214-***-****

E-mail Address: add6ao@r.postjobfree.com

Experience Summary

Seasoned Revenue Cycle Specialist with extensive proficiency in managing customer interactions. Highly organized individual that possess excellent interpersonal skills, and an ability to collaborate effectively at all organizational levels.

Professional Skills

Excellent analytical skills, problem solving and critical thinking abilities, develops alternative solutions

Outstanding verbal and written communication skills, with the ability to clearly articulate thoughts and ideas, as well as maintain and promote professionalism in all interactions and communications

Detailed oriented, capacity to work independently or within a team setting; ability to handle problems in a calm and responsive manner

Career Summary

Florida Orthopedic Institute Tampa, FL

Revenue Cycle Supervisor Sept. 2018 – Aug. 2019

Supervised Refund/Payment posting team; Conducted audits / reconciled teams work

Achieved an increase of revenue posted by department from an inherited 2 plus week close of month end to a 1-day close of month end, resulting in alleviating money having to be applied as unidentified.

Implemented new procedures that streamlined recording process of teams work which enabled a time saving on audits

Served as a facilitator of communications between posting / refund departments and all other appropriate departments within the business

Achieved 100% retention of payment posters and refund specialists during employment term

VestaCare, Inc. Port St. Lucie, Fl.

Account Manager Aug. 2016 – December 2017

Administered analytical and development support for insurance companies’ clients (835-837 files)

Managed internal audit of check runs for error and payment reports.

Conducted training and provided support for provider portal via online resources

Rectify revenue cycle related issues and resolve payment errors

Connolly, Inc. Frisco, Tx.

Jr. Auditor Sept. 2015 – Nov. 2015

Write and submit claims for audit recovery on behalf of clients

Audit standard reports and identify payment discrepancies with over and under payments of claims along with responding to client’s disputes or internal QA for claims written.

Effectively utilize proprietary reporting, tools and systems required to for analysis.

Anne Henderson P.2

Sr. Audit Support Assistant July 2014 – Sept. 2015

Team Lead Coordination of Benefits Project Using NAIC guidelines

Assist senior auditors to meet and / or exceed client expectations.

Provide proofing support on claim submittals to double check verbiage, calculations or general accuracy prior to client submissions.

Documentation of Coordination of Benefits for clients through claims review along with communication to clients following established processes and procedures.

Dell Services Plano, Tx.

Business Support Sr. Associate Sept. 2013 – July 2014

Level 2 Service Desk support for Hospital Revenue Cycle Services clients

Promptly respond to emails, phone inquiries creating interaction to record incidents or requests

Document, track and troubleshoot incidents to ensure timely resolution

US Bio-Services Corp., An AmerisourceBergen Company Frisco, Tx.

Lead Reconciliation Coordinator: Jan. 2013 – Aug. 2013

Conducted independently analyzes or insurance reimbursement; resolved and report any reimbursement trends/delays (e.g. billing, denials, pricing and payment errors)

Audit of all payment posting

Provide training and support to inter-departmental associates

Reconciliation Coordinator II: Sept. 2012 – Jan. 2013

Reconciliation Coordinator I: June 2012 – Sept. 2012

Reimbursement Coordinator: July 2011 – June 2012

Organize and distribute daily deposits for three lockboxes, along with daily credit card batches to team of posters who apply payments to patient accounts.

Perform general accounting and bookkeeping practices in order to achieve departmental goals and objectives.

Batch out on average 42MM in monthly deposits with less than 1% carried over to unidentified.

Created / implemented procedure that has resulted in time reduction of reconciliation process preparation.

Conifer Health Solutions Frisco, TX.

Third Party Collection: April 2011 – July 2011

Insurance Payment Poster: December 2007 – April 2011

Frisco ISD Frisco, TX.

Registrar / Data Clerk: July 2004 – October 2007

Educational Experience

College of Saint Mary’s, Omaha, Nebraska.

Graduate of Daniel J. Gross High School, Omaha, Nebraska

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