Marc J. Berliner

Dobbs Ferry, NY, ***** add6an@r.postjobfree.com

646-***-**** linkedin.com/in/marcberliner

Global Technology Leader

Disaster Recovery/Business Continuity Global IT & Security Operations

Passionate and Driven IT Executive recognized in building global teams to create global excellence in the translation of business needs into technology solutions that surpass business objectives, while developing strategies to improve processes and reduce cost. Outstanding track record in identifying, assessing, and delivering efficiencies resulting in operational cost savings of more than $400 Million. Planned and implemented strategic transformation projects, including data center migrations and consolidations, service desk transformations, application, and infrastructure migrations to the Cloud (Public, Private and Hybrid), compliance, Audit, security processes and controls. Responsible for all aspects of IT Business Continuity which included the implementation and testing of disaster recovery (DR) and ensuring all critical systems were at the right level of high availability (HA). Implemented 24x7 Global Support along with enhanced systems management which reduce the overall Operations budgets by more than 60%. Successfully managed multi-million dollar budgets and staff exceeding 300 globally.

Extensive experience in:

Business Continuity

Disaster Recovery and High Availability

IT Cyber Defense and Response

Audit and Compliance

Data Center and IT Operations

Security Operations

Hybrid Cloud Strategies

Strategic Planning

Risk Management

IT Event/Incident/Problem Management

IT Quality Assurance

Vendor Management

EXPERIENCE

Internet Infrastructure Services Corporation, Flanders, New Jersey

Global Operations Digital Transformation Consultant June 2019 to present

Global Operations senior consultant leading clients in Crisis Management, Disaster Recovery/Business continuity, Rapid Digital Transformation, Data Center Resiliency and Operations, IT & Cyber Security.

ERNST & YOUNG, Secaucus, New Jersey

Associate Director Global Operations Lead – Forensics Services May 2016 – June 2019

Global Operations Lead of the Forensics Operations and Advancement (FOA) team which was responsible for the transformation and management of the operational level 1 – level 4 support teams for the Assurance and the Forensics Integrity Services (FIS) systems. The team utilized critical software such Splunk, SEP, Carbon Black, Wireshark, eG Innovations, AppD, Solarwinds, SCOM, Vormetric and homegrown scripts. The FIS environment consists of over 3,000 servers, 7PB of storage, 9+ eDiscovery applications and hosted in more than 15 Countries, Cloud (Azure), and 3rd Party off-premises service providers.

Developed the necessary standards and procedures for Disaster Recover and High Availability. Responsible for defining and overseeing the Semi-annual and annual DR tests.

Coordinated with all stakeholders in the strategic planning of the migration of the UK Data Centers and applications to Azure UK. This consisted of defining the network, Security, infrastructure, and application architectures.

Worked with Audit on annual SOC and evaluated internal controls to ensure compliance with internal policies, laws, and regulations. Recommended and Implemented corrective measures for any and all Audit findings.

Liaison between FIS, FOA, IT Security, Compliance, audit and the Cyber Defense and Response Center (CDRC). Responsible for monitoring and reviewing all IT and Cyber Alerts Globally and implementing all necessary remediation activities. This included ensuring Monthly security patching was being addressed.

Worked with IT security and Data Protection to ensure that data classifications and policies were being met.

Developed strategy and roll-out plan for transforming regional support into a signal 24x7 “Follow the Sun” operational support model, including deployment of new monitoring solutions. Incident Mean Time to Repair (MTTR) decreased by 75% and the projected operations cost savings were upwards of 60%.

Coordinated with third-party off-premises service provider on cost optimization efforts saving over $1.7 million.

Established and managed the budget of more than $50 million with the Finance Team and Service Delivery.

AIG, New York, New York

Sr. Global Operations Account Manager, AIG Finance Centers, December 2013 – May 2016

Lead the global design and Operational Support Model of the Future Target Operating Model (FTOM) centers. FTOM was targeted to provide 100+ Million Dollars save and improved global accounting with 2,500+ new resources. The FTOM Centers were in Bogota, Budapest, Gurgaon, and Bengaluru.

Managed the Site and Operational Readiness for AIG’s Global Finance Centers across NA, LAC, EMEA and APAC.

Lead team in the development and testing of the necessary Business continuity plans which included IT operations support impact assessments.

Developed and lead Disaster Recovery and Business Continuity tabletop discussions.

Worked with FTOM, Finance and Regional Leadership in Dubai, Malaysia, UK, India, Hungry, Columbia and the United States, I was able to propose an 18 month Strategy that would align the four FTOM Centers with the under one global support structure. Resulting in an 80% reducing the number of Incidents by 80%.

Developed IT and physical security standards and procedures for the India Finance Centers.

Worked as a liaison between AIG’s facilities, Audit, Security, IT Security, Legal, networking departments and the local Indian Facilities provider in Gurgaon and Bengaluru to ensure that the facilities met AIG standards and were delivered on schedule. I spent approximately five months in India over a nine-month period.

Developed IT and physical security standards and procedures for the India Finance Centers.

Accountable for 24x7 for Levels 2 & 3 IT Operational Support of all the Business and IT functions within AIG’s Finance Centers. Leading the Design team of a new Enterprise Management System that will support the new Global Finance Centers Operational Support Model.

DEPOSITORY TRUST AND CLEARING CORPORATION, New York, New York

SR. Systems Director IT Service Management/Transformation, 2008 – 2013

Transformed the core Enterprise Systems management capabilities of the firm and Datacenter Operational staff from functional being reactive driven to a proactive event driven team spanning across five Datacenters globally. Operational cost savings exceeding $2.5 million. Established an Enterprise wide framework and standard that insured systems were being monitored and managed efficiently. Successfully standardized IT Data Center Operations Monitoring Consoles and Incident Management Processes across three Data Centers.

Member of the Enterprise Lean Initiative Team whose responsibilities spread from identifying potential cost savings, defining implementation strategies to implementation.

Researched, evaluated, and piloted the deployment of DTCC’s first on-prem applications to AWS Cloud.

Led team functionally responsible for processes and administration of the software that covered incident, problem management, monitoring, configuration and asset management and service reporting across the enterprise.

Implemented ServiceNow along with implementing ITILv3, the standardized management platform for the firm, allowing the decommissioning of HP Service Center saving approximately $500K.

Championed for adoption of centralized Service Reporting Management function staffed primarily offshore, saving approximately $1.3 million per year.

Partnered with eG Innovations and established an Enterprise License Agreement, saving DTCC $2.5 million over three-year period. Oversaw successful installation of eG Software with over 4,000 components configured enabling team to increase the monitoring capabilities of entire distributed environment.

Established Event Management practices utilizing eG and Netcool Dashboards, enabling proactive management of systems, and decreasing by 40% production incidents due to Storage, Memory, CPU and Network Connectivity.

EDUCATION

Master of Business Administration, Lublin School of Business

Pace University, New York, New York

Bachelor of Computer Science (BS)

SUNY Plattsburgh, Plattsburgh, New York

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