Customer Service Sales
Resume:
Saqib Madni *** Days Avenue
Selden, NY *****
add6aj@r.postjobfree.com
EDUCATION
SUNY Farmingdale State University, New York — B.S in Global Business Administration
SEP 2014 - MAY 2017
EXPERIENCE
Enterprise Rent-A-Car, New York — Manager Assistant May 2018 - PRESENT
Responsibilities include:
● Developing monthly Sales Plans/Goals
● Training/onboarding new employees
● Branch corporate Development Representative; setting meetings with potential corporate accounts; driving revenue/growth through new business; maximizing corporate leads
● Top 10 on the Performance Matrix 6 times
● Top 25 on The Performance Matrix 15/18
● Displaying excellent customer service
TriStar LTD, London, UK(Remotely) — Marketing/Social Media Coordinator
January 2015 - PRESENT
● Market products by developing and implementing marketing and advertising campaigns.
● Track sales data, maintaining promotional materials inventory, plan meetings and trade shows
● Maintains databases, and prepare reports.
T-Mobile, New York — Branch Manager
April 2017 - May 2018
● Multi-tasking customer service, inventory, regulatory vendor merchandising and standards in a fast paced team-oriented environment
● Increased profits through effective sales training, customer care and troubleshooting profit loss areas
● With the help of new management store ranked #7 out of 123 locations for customer service satisfaction in Long Island, New York City, and New Jersey locations
● Empathizes and assists in any and all needs a customer has to guarantee satisfaction
● Rearranging merchandise to make sales floor more appealing to clientele
● Increased traffic flow for the store location due to customer excellency, and reaching out and participating in community events
SKILLS
Active Listening
Sales Force
Communication
Computer Skills
Customer Service
Interpersonal Skills
Leadership/Motivated
Management Skills
Problem-Solving
Public Speaking
AWARDS
Outstanding Academic
Excellence Award- Highest
GPA in Global Business
Management
Service Learning
Consulting Project —
Broad Hollow Bioscience
Park Inc.
LANGUAGES
Urdu, Hindi and Arabic
Verizon Wireless, New York — Sales Consultant
March 2015 - March 2017
● Increased customer satisfaction and generated higher company revenues by helping clients purchase the right products according to their wireless needs.
● Pioneered new accounts and maintained a strong, growing customer base.
● Thoroughly learned the company's product offerings and contributed to an increase in monthly sales.
Amneal Pharmaceutical, New York — Quality Assurance Team Leader
Summer 2014
● Performed inspection and sampled all incoming raw materials, packaging components and returned goods.
● Prepared samples for chemical and microbiological analysis and delivered them to the respective lab.
● Performed room, equipment and packaging lines checks prior to each stage of manufacturing.
● Conducted in process testing such as hardness, thickness, group weight, weight variation and friability.
● Performed receipt, visual examination, counting, preliminary inspection, sampling and release of labeling components. AT&T, New York — Sales Consultant
May 2010 - May 2014
● Opened and closed the store, head sales representative helped customers with purchasing phones, analyzed bills, talked to customer service on a daily basis, managed inventory, assisted in analyzing commission statements and also helped in marketing the business. Highly involved in major decision making for the better/success of the business.
PROJECTS
Service Learning Consulting Project — Broad Hollow Bioscience Park Inc. - 2017
● Researched and developed a business proposal to recommend a foreign firm to participate BHBP.
● Examined the biotech/biomedical industry and analyzed the market trend in the region.
● Identified related Federal and State policies and regulations on foreign direct investment (FDI).
● Analyzed the competitors and conducted SWOT analysis for BHBP.
● Conducted a financial analysis based on the forecasted growth of the company.
● Highlighted potential negotiation issues due to cross-cultural differences and recommended remedy actions to minimize cross-cultural risks.
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