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Manager Customer Service

Location:
Seattle, WA
Posted:
June 29, 2020

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Resume:

James Desmul

425-***-**** add69n@r.postjobfree.com

OBJECTIVE

To obtain a position as a Store Manager by utilizing over 10 years of Management and Customer Service experience to contribute positively to an organization success, while training and developing the company’s next leaders to ensure its continued growth and a foundation of success.

PROFESSIONAL ACCOMPLISHMENTS

●Developed, trained, mentored and promoted 24 employee’s to Management positions

●Created marketing and merchandising strategies to meet Store’s Metric goals

●Hired, trained and coordinated a staff of 16 Department Managers, 56 Associates successfully

●Successfully managed over 65 thousand square feet of a 175 thousand square foot store

SKILLS AND ABILITIES

●Drive KPI, Sales Metrics and conversion successfully

●Budget & Cost and Labor controls

●P&L Management

●Inventory Management (cycle counts)

●Merchandising Strategies

●Certified Forklift, Scissor Lift, Cherry Picker, Electric Pallet Jack, Man Lift operator.

●RF Gun, IPOD, Hand held printer needed for Logistic controls.

EXPERIENCE

Cabela’s – Assistant General Manager March 2018 – June 2020

Marysville, WA.

Hardlines/Softlines.

Financial efficiency.

Merchandise presentation.

Store operation.

Stoneway Hardware – General Manager March 2017 – November 2017

Ballard, WA

●Total Store Sales Management

Walmart – Manager April 2014 – March 2017

Everett, WA

●Apparel Manager (Men’s, Women’s, Boy’s, Girl’s, Infants, Shoes, Intimates, Jewelry and Accessories)

●Hardlines Manager (Sporting Goods, Hardware, Homelines, Garden, Seasonal)

●Inventory Manager ( Cycle counts, Fed Ex, UPS, Shipping/Receiving)

●Backroom Manager (Logistics, RTV, Packaging, BOL, Claims, Warehouse)

●Office Manager (UPC, Invoicing, Personnel, Data entry)

●Consumables Manager (Grocery, Meat, Produce, Bakery, Cosmetics)

●Overnight Manager (Unloading trucks, Stocking, Merchandising)

Office Depot - Manager July 2010 – June 2013 Bellevue, WA

●Sales Manager (Office supplies, Furniture, Electronics, Copy and Print center)

●Operations Manager (Cash office, Deposits, Scheduling, Merchandising, Price changes, Ad set)

●Backroom Manager (Receiving, Stocking, Inventory control)

●Security Matrix (High value merchandise alarms, Security devices)

Best Buy - Manager May 2000 – June 2004

Seattle, WA

●Sales Manager ( Electronics, Media, Home Theater, Wireless, Appliance)

●Inventory Manager ( Logistics, Receiving, Cycle counts)

●Loss Prevention Manager (Store Security, Video Surveillance, Police Reports)

●Operations Manager (Cash office, Deposits, Scheduling)

●Merchandising Manager ( Price changes, Planogram’s, Ad set)

EDUCATION

Bellevue Community College

Courses in Management Essentials

Sehome High School

High School Diploma

REFERENCES Available Upon Request



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