Customer Service Chemical Engineering
Resume:
An agile and highly experienced individual with an Engineering degree and expertise in
Sales, project management, product management, and customer satisfaction. Able to develop highly effective strategies to increase efficiency, reduce costs and also improve existing systems and policies. Demonstrated expertise in closing new business deals by coordinating requirements & developing and negotiating contracts; integrating contract requirements with business operations. Analytical thinker and deadline-oriented professional who adapts seamlessly to a constantly evolving industry. Adept at analyzing dynamics, utilizing available resources to foster smooth operations. Possess the needed skills for driving a full spectrum of responsibilities including managing teams to achieve organization set goals.
Project Operations Supervisor Apr 2013 - Mar 2019 Grand Coatings Technical Services llc. Dubai
Description: A technical services company, with major expertise in internal & external painting works and floor coating of residential and commercial buildings. Responsibilities
Developing/improving sales methods and operational process. Generating new business leads & maintain existing client accounts to drive the top and bottom line sales
Courteously responded to customer enquiries by making site visits in order to recommend and quote the appropriate painting system to clients.
Leveraged on a sound managerial ability in managing profit & loss with effective follow up on cash control/security procedures, maintaining inventory, managing labor, and reviewing financial reports.
Reduced operational cost by 10% which significantly increasing productivity by 20%.
Demonstrated time management ability and team building capability by ensuring timely completion of projects and also streamlining financial performance and employee satisfaction.
Made comparison with cost for required goods / services to achieve maximum value.
Identified the possible costs of equipment and machinery required for completion of projects.
Purchased items from suppliers within the allocated budget and to supply to clients.
Conducted invoicing to funding sources, including calculation of completed units of service. Recording invoices and arranging timely receipts & payments.
Utilized and effective communication skill while conversing with clients and suppliers regarding a customer’s particular order and preparing purchase orders.
Ensured logistic coordination for reliable & timely delivery of products.
Single handily handled of routine & ad-hoc administrative functions regarding transport, accounts, couriers, office maintenance, invoices, order processing, etc.
Gained adequate experience executing maintenance works for reputed companies like Emaar and Imdaad.
Operations and Technical Supervisor Dec 2008 - Mar 2013 Heritage Technology LLC (DUBAI)
Description: Heritage Technology is the distributor for IT-related electrical and electronic products manufactured by ESTAP & distributed in UAE and GCC countries.
Project Management
Technical Management
Problem Solving
Quality Management
Team Management
Post-implementation Support
Highly Coordinated
Strategic Project Planning
Safety & Regulatory Compliance
Relationship Building
Time Management:
Leadership:
Analysis:
Communication:
Interpersonal:
Teamwork:
Tech Savvy:
Creativity:
Innovation:
Detail Oriented:
Organized:
Dammam, Saudi Arabia
************@*****.***
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CONTACT
EXPERTISE
SAMIR PARKAR
O P E R A T I O N S A N D S A L E S
P R O F E S S I O N A L
OTHER SKILLS
SUMMARY
PROFESSIONAL EXPERIENCE
Responsibilities:
Ensured budget control and significantly reduced the cost in purchasing items from different suppliers in order to maintain the allocated budget and to further supply the same to our clients.
Managed inventory while ensuring effective coordination of logistic for reliable & timely delivery of products.
Identified customers’ needs by communicating with customers and suppliers to determine the most suitable order.
Made certain that all purchases and the quality & standard of goods approved were within mandated guidelines.
Successfully sourced new suppliers to ensure the highest quality materials and best payment terms.
Oversaw the procuring of non-stock items for the company's various operation departments
(Engineering, Production, and Quality Operations).
Coordinated with suppliers regarding processing of the complete set of documents e.g.
(Invoices, packing list, Airway bill (for air shipment) Bill of Lading, Certificate of Origin (for sea shipment) for faster processing of Custom clearance.
Effectively discharged duties as a freight forwarders primary contact for import documentation and container tracking.
Recorded invoices and arranged timely receipts & payments while conducting data entry of cash, bank, sales, and purchase & journal.
Carefully reconciled transactions involving cash and also calculated and distributed wages and salaries.
Verified recorded transactions and reported irregularities to Finance Manager.
Single handily handled of routine & ad-hoc administrative functions regarding transport, accounts, couriers, office maintenance, invoices, order processing, etc. Administrative & Marketing Officer Duration December 2005 - November 2008 KNSIT College of Technology
Maintained a centralized records and liaising with various departments such as accounts, academics, personnel, accommodation, admission & compliance departments.
Verified & obtained senior management approval for all receipts & payments.
Ensured proper record & distribution of all official correspondence. Dealing with issues & enquires, both internal and external.
Conducted effective facility management i.e., maintenance of all college assets such as land, buildings, equipment and transport vehicles.
Actively participated in several exhibitions around the country for promoting the college.
Strategically developed marketing communication material (admissions & recruitment) and effective utilization of the same.
Co-coordinated with educational consultants to help facilitate out-station admissions.
Organized staff & student training workshops, seminars, campus recruitment, and other such events.
Customer Service Associate Sep 2004 - Oct 2005
Transworks (Aditya Birla Group Company)
Leveraged on customer service expertise in providing customers with enquiries related to their credit card transactions.
Carried out general maintenance of the account such change of address, personal information, closing accounts, collection of credit card payments, etc.
Conducted successful troubleshooting and provided online support & assisting the customer in accessing their online accounts.
Assisted junior employees by taking escalated calls from irate customers. BMS College of Engineering, Bangalore 1997 - 2003 Bachelor’s Degree in Chemical Engineering Second Class Secured ON A TRANSFERRABLE IQAMA AND WITH A VALID SAUDI DRIVING LICENSE Recognized as a competent
professional with big-picture
vision, leadership, and tenacity to
successfully accelerate
organizational revenue growth
Familiarity in applicable rules and
regulations pertaining to safety
procedures and policies;
knowledgeable in documenting
and implementing maintenance
inspections and procedures
Screening of Requisitions Prior to
Forwarding for Procurement In-
charge, Material Procurement
Receipts, Physical Inspection,
Stacking, Maintaining Minimum &
Maximum Level of Critical & Fast
Moving Items, Maintaining All
Procurement Documents
Established a reputation for
delivering high-quality work on
time, managing a broad range of
responsibilities and striving under
pressure
Proactive and flexible team player
with strong outstanding
interpersonal, collaboration and
problem-solving skills, excellent
communication and presentation
skills; along with proven ability to
work on numerous projects and
activities simultaneously
Exemplify unsurpassed personal
commitment to continual
improvement as well as the
highest level of professional
standards.
Materials Management, Stock
Verification, Analysis of Vendor
Performance & Price Variance &
Purchase related all responsibility.
Oracle certified professional from
SQL Star with expertise in Oracle9i
SQL, PL/SQL and Forms & Reports
9i
REFERENCES AVAILABLE
UPON REQUEST
ACHIEVEMENTS PROFESSIONAL EXPERIENCE [CONT’D]
[CONT’
EDUCATION
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