MELISSA MITCHELL

216-*****-** AVE SURREY, BC

604-***-****

add67k@r.postjobfree.com

PROFILE

Experienced retail manager and customer service specialist for 21 years. Proficient in training and supporting a team of makeup artists to achieve personal growth while aligning with company goals. Proven track record of achieving sales goals and providing a high level of customer service. Highly collaborative leading a team to exceed sales records. EXPERIENCE

MAC Cosmetics 1999 to present

Retail Manager / Assistant Manager / Makeup Artist

• Educated team members on specific business protocols through trainings and consistent delegation

• Created and attended retail seminars and events to help bring in incremental dollars to the business

• Created spreadsheets using excel to help educate team members on their daily, weekly and monthly productivity goals

• took various human resource trainings to help develop management skills and utilize skills daily with my team

• Met performance goals and monthly goals

• Maintained a professional work image and environment while modelling the customer service standards as outlined by the business

• Receive shipments, evaluate order forms and file order discrepancies

• Educate clientele on products and applications to ensure accuracy

• Communicated effectively to other management and team members regarding the business

• Resolve all customer issues and requests in an efficient manner

• Ensured all team members are comfortable and knowledgeable in all products by checking in with team members consistently

• Developed artists to utilize clientele, product launches, events and appointments. To build collaborative relationships. Coach team members to build clientele which will maintain a loyal relationship that they can utilize during slow times EDUCATION

Langara College Vancouver, BC (September 2000 - June 2002)

• Studied psychology and sociology

Blanche Macdonald Vancouver, BC (September 1998 - June 1999)

• Certificate in makeup artistry