Customer Service Manager
Resume:
MELISSA MITCHELL
216-*****-** AVE SURREY, BC
***.********.****@*****.***
PROFILE
Experienced retail manager and customer service specialist for 21 years. Proficient in training and supporting a team of makeup artists to achieve personal growth while aligning with company goals. Proven track record of achieving sales goals and providing a high level of customer service. Highly collaborative leading a team to exceed sales records. EXPERIENCE
MAC Cosmetics 1999 to present
Retail Manager / Assistant Manager / Makeup Artist
• Educated team members on specific business protocols through trainings and consistent delegation
• Created and attended retail seminars and events to help bring in incremental dollars to the business
• Created spreadsheets using excel to help educate team members on their daily, weekly and monthly productivity goals
• took various human resource trainings to help develop management skills and utilize skills daily with my team
• Met performance goals and monthly goals
• Maintained a professional work image and environment while modelling the customer service standards as outlined by the business
• Receive shipments, evaluate order forms and file order discrepancies
• Educate clientele on products and applications to ensure accuracy
• Communicated effectively to other management and team members regarding the business
• Resolve all customer issues and requests in an efficient manner
• Ensured all team members are comfortable and knowledgeable in all products by checking in with team members consistently
• Developed artists to utilize clientele, product launches, events and appointments. To build collaborative relationships. Coach team members to build clientele which will maintain a loyal relationship that they can utilize during slow times EDUCATION
Langara College Vancouver, BC (September 2000 - June 2002)
• Studied psychology and sociology
Blanche Macdonald Vancouver, BC (September 1998 - June 1999)
• Certificate in makeup artistry
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