Customer Service Personal Assistant

DIANA OWUSU

(***) 024******* I 050******* I ***********@*****.***

PERSONAL PROFILE

I am a hardworking, competent and an ambitious tourism and hospitality professional with passion for accelerating organizational success through the efficient usage of my skills. My studies and previous work experiences have all been harnessed and developed in tourism and hospitality-related fields, enabling me to gain and utilize excellent hospitality skills to build sound and beneficial relationships with colleagues and customers. I have previously managed projects to successful outcomes, and I’m highly experienced in effectively supervising, managing and motivating other team members. I look forward to associating myself with an organization where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation.

WORK EXPERIENCE

ASSISTANT PARK MANAGER (National Service), Forestry Commission Ghana (Shai Hills Resource Reserve, Shai Hills)

September 2018 – September 2019

Responsibilities

Administrative duties - Performed customer compliance tasks, guest service relations tasks, dispatched and received official letters.

Tour guiding - Greeted tourists, educated tourists, described places to tourists, provided safety devices and precautionary measures to tourists, escorted groups of tourists, provided directions to tourists.

Guest house management - Cleaned rooms, laid beds and made them ready for check ins.

PERSONAL ASSISTANT TO C.E.O, Regency International Security Services, Tema June 2017 – September 2017 Responsibilities

Monitored C.E.O’s email and responded if required.

Prepared communications plan on behalf of the C.E.O.

Answered phone calls.

Organized travel and itineraries.

Organized and planned meetings.

Took notes and wrote minutes during meetings.

Conducted any research that the C.E.O may require.

SHOP ATTENDANT, Melcom Group of Companies, Tema May 2012 – May 2013 Responsibilities

Displayed items on shelves.

Assisted customers with product information.

Advised customers.

Took monthly and annual stock.

Ensured quality customer experience through good customer service.

EDUCATIONAL BACKGROUND

Kwame Nkrumah University of Science & Technology B.A in Culture and Tourism 2014 – 2018

Tema Senior High School WASSCE 2008 – 2012

PERSONAL ABILITIES

Good organizational skills

Attentive to details

Courteous

Good IT skills

Exceptional multitasker

Excellent communication skills

Strong customer service skills

Problem solver

INTEREST AND HOBBIES

Watching movies

Listening to music

Reading novels

Travelling to new places

REFERENCES

Mr. Moses Anongura

General Manager

Shai Hills Resource Reserve

Tel: 024*******

Dr. Gabriel Eshun

Senior Lecturer

KNUST, Department of Geography

Tel: 024*******

Dr. Foster Frimpong

Senior Lecturer KNUST, Department of Geography

Tel: 208187492

Contact this candidate