A performance-driven specialist with * year experience in human resources, recruiting, marketing, customer service, and sales. Proven ability in problem resolution and leveraging relationships with key stakeholders. Desire is to obtain a position where extensive administrative/managerial experience and formal education is a must. Handle multiple projects, generate reports, provide general support to clients Manage media engagement in all social platforms including email campaigns and direct marketing Coordinate schedules, bookkeeping, online purchasing, calendar and inbox management Identify potential problems, points of friction and work to find solution to maximize efficiency and revenue Create budget proposals for expenses and processed with weekly expense reports Set up daily, weekly and monthly meetings as well as arrange travel and accommodations Develop PowerPoint presentations and charts for meetings Maintain client files and the overall communication between client and owner Manage emails, voicemails, incoming mail, prioritizing items that require immediate response Created and executed a recruiting strategy, which results in a top-tier, qualified talent pool of professionals Monitored 15-20 open requisitions and candidate info in the Applicant Tracking System at various stages Fed the applicant information into computer database software such as Bullhorn Staffing Screened candidates (by phone or in person) and run background checks and conduct reference checks Tracked and prepared weekly KPI reports to show current data in relation to weekly goals set Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased candidate satisfaction and productivity Solved problems and complaints of candidates and temporary staffed employees Executed company incentives to identify high quality performance of temporary and permanent associates Analyzed any potential services which can be offered accommodate particular situations H I G H L I G H T S

HR Best Practices Employee Relations & Diversity Talent Acquisition Staff Coaching & Mentoring Organizational Development Team Performance Improvement Leadership Development HR Policy, Process & Systems Design COURTNEY NED

SENIOR ADMINISTRATIVE & OPERATIONS MANAGER / OCT 2019 - CURRENT / ENTREPRENEUR RECRUITING & STAFFING SPECIALIST / OCT 2017 - OCT 2019 / MBF AGENCY RECRUITER & HUMAN RESOURCE SPECIALIST

+281-***-**** add67c@r.postjobfree.com Atlanta, Georgia BACHELORS DEGREE / AUG 2007- DEC 2010 /

E D U C A T I O N

Oklahoma State University: Bachelor of Science in Communications E X P E R I E N C E

ATS and Recruiting Software / Office & Admin Support / Background Checks / 60 WPM / Talent Assessment & Acquisition/ High-Volume Staffing / Social Media Recruiting Tools / Google Suite S K I L L S

Played a key role in structuring and implementing programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation. Conducted new employee orientation and provide necessary information for their on-boarding Served as the first point of contact for managers, supervisors, and employees and provide counsel, coaching and support on HR related topics and issues in a fast-paced government setting. Maintained all employe documentation as dictated by state/federal law via paper and electronic filing system Ensured compliance with I-9 Employment Eligibility Verification via e-Verify. Facilitated disciplinary processes and coordinated separation or termination process with program Maintain good working relationships with hiring managers and support them in hiring developments Processed and maintained new hire documentation and on boarding scheduling via ADP Workforce Now Assisted with HR special projects or initiatives such as service awards, relocation agreements and training. HR GENERALIST & EXECUTIVE ASSISTANT / JUNE 2013 - JAN 2016 / SUTHERLAND GLOBAL Pioneered college recruitment program and coordinate annual visits to colleges city wide Hosted recruiting events with 100+ attendees and promoted programs in house and in the community Growth rate of 65% for student enrollment in engaging activities and increase of 72% activity Demonstrated success in developing teams within a recruiting function & effecting change through organization Oversee all stages of candidate experience (including application, interviews and communication) Maintained prospective student contact files and databases and developed the college's recruiting materials Developed, implemented, and evaluated a comprehensive recruitment plan to strategically target prospective freshman and transfer students from local high schools in the area surrounding greater Houston Trained and supervised members in the correct processes for the advancement of the teams Initiated successful workforce planning, realignment, team involvement, and team-building projects Furthered the team’s efforts in hiring for diversity and unique skill sets RECRUITING DIRECTOR / JAN 2016 - OCT 2017 / LONE STAR COLLEGE ADMINISTRATIVE ASSISTANT / JAN 2011 - JUNE 2013 / NEW VIBE DANCE STUDIO & AEROBICS Managed contracts and price negotiations with vendors and service providers Planned in-house or off-site activities such as conventions and celebrations Ensure all items are invoiced and paid on time and develop a system for timely payment for recurring orders Traveled and conducted workshops/classes in the Northwest Houston area Schedule meetings and appointments and provide reminders to staff when important events are upcoming Oversaw receptionist area and responded to in-person request for information Organize and document studio operations and procedures; ensure these procedures are being followed by staff Deputized for the owner and delegated work to others in the owner's absence Assisted studio owner in off site performances including travel and on-site requests