Lisa M. Stephens 770-***-****

**** ****** **** **.

Douglasville, GA 30135

add676@r.postjobfree.com

PROFESSIONAL SUMMARY: Dedicated professional with several years of progressive experience in account analysis, accounts receivable, technology billing support, tax audit, contract auditing and revisions for terms and conditions and tax reconciliations; a resourceful team player with solid interpersonal skills; outstanding communication and marketing skills; as well as a strong sense of urgency. I have people responsibility of assisting 7 Accounts Receivable Representatives in their day to day task. Interfaced with Multiple Departments to ensure that billing issues were resolved due to System Conversions and Contract Addendum’s. Review, analyze, install, validate and audit all custom contracts. Monitored Expired Contracts. Resolved issues related to invoicing, pricing, and contracts. Experienced in working with complex, multi business unit contracts.

Also have experience as Benefit Coordinator for BCBS of Illinois and United Healthcare. In addition, I have Hotel Reservation expertise for the Marriott Hotels, Courtyards, and Residence Inns. Worked as secretary/Administrative Assistant for Tranquil AME Church. Previously worked as a Medical Collector for Airgas USA LLC and Team Lead in Credit and Collections for the South Region. Worked as AR Team Lead at DTI Inc. (Now known as Epiq.) in the Finance Department Portfolio of $9 million dollars monthly and a total Collections of $38 million total Collections for 2016. Assigned Lead AR Analyst Role assisting 3 to 4 new hires in Training and day to day Collections. Worked for Infor US as an AR Analyst handling Strategic Accounts in the US total contract value $64 million. Currently working as AR/Credit Manager at TNT Parts a division of Tidewater Fleet Supply Company.

SKILLS: Microsoft Windows Operating Systems – Microsoft Outlook and Windows Current Versions, Lotus Notes, SmartSuite, Lotus 1-2-3, Word Pro, Freelance, Microsoft Office - Word, Excel, Microsoft Outlook, PowerPoint, QMF, SAP, CU and SQL (Structured Query Language), Oracle and BW Reporting. Microsoft Xcel, Pivot Tables, and V-Look-Ups, Pivot Tables and Macros. Salesforce and Phocas Reporting. MS Access skills to include forms creation/modification skillset, table mods and/or creation, query writing and extraction/analysis skills desired.

ACHIEVEMENTS: Various Awards while employed with IBM such as Vice President Award (IBM 1997), Team Player Award, Most Valuable Peer Awards, Marketing Team Award, CRO Lions Club Award (IBM: 2003, 2004), AR Expert Accreditation, Employee of the Month Award Unit with lowest average. Currently Most Valuable Player Award Oct. 2018. NACM Accredited. Received numerous Accolades at Infor and TNT Parts for overall AR Reduction and Process Implementation.

EDUCATION:

Southern Illinois University Carbondale, IL

Columbia College Chicago, IL

Oct. 2019 to June 2020

AR/Credit Manager

TNT Parts Inc./Tidewater Fleet Supply

Forest Park, GA

Manage a Team of 4 to 6 people with Day to Day Finance processes relative to Accounts Receivable.

Implemented Letter Program for Delinquent Accounts

Implemented Escalation Process for Delinquent Accounts

Defining Escheatment and current Write off Processes

Created New Onboarding and Combined Credit Application to include pertinent information for credit information across 5 States.

Approved Credit and Credit Lines for nearly 100 New Customers.

Establish Risk Analysis for Credit of all New Customers

Monitor Customer Portfolio and Monitor Holds on Accounts that become delinquent actively address reason for Holds Collection of past due items and credit limit exceed.

Maintain and Review of existing Customers to make sure they are in compliance with procedures.

Cross Trained 4 people on other areas of the Business.

Created Record Retention and Back scanning Process to roll out to 6 branches in the Southeast.

Reduced Delinquency in over 60 Portfolio by 50%

Successfully Managed Receivables of over $5 million in the last 60 days

Make recommendations for quarterly bad debt reserve

Manage audits and bank audits as necessary

Manage Bankruptcy Claims and work with Legal on final recovery of Funds.

Recommended MAM system enhancements to facilitate accurate reporting to Shareholders and Upper Management.

Maintained SOX Internal Control Documents

Reviewed Credit Applications and issued notices per the terms and conditions of Contract.

Initiated Changes due to Contract Payment Terms in MAM Ledger and Autoparts Systems.

Able to foster Teams

June 2018 to Oct. 2019

AR Analyst

Infor Corp (Alpharetta, GA)

Manage Largest B2B Contract in the Finance Dept.

Managed AR in Get Paid

Managed Clients who facilitate payment via Electronic Billing Portal.

Manage Disputes through Microsoft office and Calendaring for resolution date.

Gathered contract information through use of Shared Folders

Create Statement through Microsoft Excel for Customer's who required special invoicing

Create Billing Disputes

Track Customer Pay trends

Communicate with Sales Team on Bi monthly basis to update on current Account Status

Submit requests for changes to customer records such as name changes and address changes

Provide Contract information and resolve billing issues.

Revised Contract per Customer terms and conditions along with invoice submission requirement

Coordinate Conference Calls with Team Members

Provide Forecast Updates.

Manage AR Profiles via excel spreadsheet with pivot table

Document and Compile AR Profile information along with Contract Information for Breach of Contract

Weekly Reports to AR Management regarding Top 10 Accounts within Profile

Current Collection Profile Responsibility $30 to 45 million monthly

Maintain over 100% of all AR Measurements

Review, analyze, install, validate and audit all custom contracts

Resolve issues related to invoicing, pricing, and contracts

Experience working with complex, multi business unit contracts

Collections Specialist

Infor Corp (Alpharetta, GA)

Oct. 2016 to June 2018

Managed AR in Get Paid

Managed Clients who facilitate payment via Electronic Billing Portal.

Manage Disputes through Microsoft office and Calendaring for resolution date.

Gather contract information through use of Shared Folders

Create Statement through Microsoft Excel for Customer's who required special invoicing

Create new account set ups while maintaining credit information through DNB

Submit requests for Credit Limit Increases for customers who had established a good payment history.

Submit requests for changes to customer records such as name changes and address changes

Provide Contract information and resolve billing issues.

Coordinate Conference Calls with Team Members

Provide Forecast Updates.

AR Specialist, Finance Dept.

DTI Inc. (Dunwoody, GA)

August 2015-Oct 2016

Run Reports through Navision focus on Aging for DC, Philadelphia, Newark, Richmond, San Diego and San Francisco.

Manage Disputes through Microsoft office and Calendaring for resolution date.

Gather contract information through use of Shared Folders

Create Statement through Microsoft Excel for customers who required special invoicing

Create new account set ups while maintaining credit information through DNB

Submit requests for Credit Limit Increases for customers who had established a good payment history.

Submit requests for changes to customer records such as name changes and address changes

Release orders through Navision.

Review, analyze, install, validate and audit all custom contracts

Resolve issues related to invoicing, pricing, and contracts

experience working with complex, multi business unit contracts

Create request credit memos and debit memos

Prepare bad debt write offs while researching customer payment history and submit for management approvals.

Process offsets of credits, cash & debits

Prepare request for duplicate payments and submit refund request.

Provide Contract information and resolve billing issues.

Revised Contract per Customer terms and conditions along with invoice submission requirement

Create monthly aging reports for Sales Managers for various locations.

Maintain good relationships with customer internal and external.

MS Access skills to include forms creation/modification skillset, table mods and/or creation, query writing and extraction/analysis skills desired

Microsoft Xcel, Pivot Tables, and V-Look-Ups, Pivot Tables and Macros.

July 2011-June 2015

Collector/Team Lead

Airgas Corp (Kennesaw, GA) Medical Collector/Team Leader for South Region

Collector of outstanding Receivables while maintained good relationships with customers

Processed Credit Adjustments due to billing errors and tax errors

Cancel Leases and reviewed cylinder history for billing error due to non-cancelation of leases at Collector-time of return.

Process Cylinder Adjustments and reviewed cylinder history to determine where the errors were

Run Reports through SAP to focus on over 30 days and over 150-day receivables past due

Manage Disputes through SAP to ensure the billing errors were fixed

Gather Delivery Order Tickets through Docuware to provide to customer for proof of delivery

Create Statement through Microsoft excel for customers who required special invoicing

Compare Inventory and Research between CU and SAP for potential billing errors

Submit requests for Credit Limit Increases for customers who had established a good payment history.

Submit requests for changes to customer records such as name changes and address changes

Release orders through SAP

Escalate billing issue via Dispute Tool

Effectively Communicate and Resolve Billing issues as a Team Lead

Created credit memos and debit memos

Processed bad debt write offs while researching customer payment history

Reduced units Portfolio from 10 million to 6.2 million in items over 30 days past due. Reduced percentage for Troy, Alabama location which closed in third quarter of 2014 from 41% to less than 18%. Handled 500 plus accounts maintained a portfolio of 1.5 million while assisting 6 branches and 7 new hires.

July 2009 to July 2011

Secretary/Administrative Assistant

TRANQUIL AME Church (Douglasville, GA)

Contributions, Expense, Payroll, Expense Reporting, Quarterly Reports, Calendaring, Scheduling, Tax Statements, Secretarial Duties such as filing, faxing, and answering telephone.

IBM (Atlanta, GA)

Dec. 1995 – June 2009

The world's largest information technology company

CSO Professional (Accounts Receivable Atlanta, Open Infrastructure Offering Group)

Senior Accounts Receivable Analyst

Revised Contract per Customer terms and conditions along with invoice submission requirement

Resolved Billing Disputes by Identifying Contracts that were not fully executed

Review, analyze, install, validate and audit all custom contracts

Resolve issues related to invoicing, pricing, and contracts

Experience working with complex, multi business unit contracts

Worked for IBM via Manpower Employment Agency Nov. 1991 to June 1994 Hired on as a permanent employee Dec. 1995

United Healthcare (Matteson, IL)

June 1994- Sept. 1995

Benefits Coordinator

Other Employers:

Blue Cross Blue Shield of Illinois

Marriott Hotels Downtown Chicago, IL

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