HEATHER ALMASRI

add668@r.postjobfree.com

727-***-****

REFERENCES

● Theresa Stacy/ HR

specialist Matrix Medical

Network 727-***-****

● Paul Franck/ Pharmacist

and Owner of Pathway

Pharmacy 352-***-****

● Dana Yow/ Pharmacy

Technician at Pathway

Pharmacy 352-***-****

● Rubin Bao/ Store

Manager of MD Oriental

727-***-****

● Ken

McBroom/Ex-Manager of

Britton 8 Movie theater

813-***-****

● Daniel Vorn/Catering and

Food Truck Chef

co-owner of De ’Chant

Cafe 267-***-****

● Jazlyn Rodriguez/ formal

co-worker at MD

Oriental 727-***-****

EXPERIENCE

MEMBER RELATIONS/MATRIX MEDICAL NETWORK

Dates from: Sept. 23, 2019- Jan. 22,2020

full time position

Appointments scheduler, worked with tableau server, CCA and Five9 calling systems. Scheduling members making outbound calls for health visits with a nurse practitioner for eligible insurance members. Multiphone line use and soft sales. Constant emails throughout the day. Customer service experience and quality monitored. Required a lot of attention to detail and positive member experience. had the ability to provide empathy, patience, understanding and probing skills. Managing resistance as much as possible. Multi screen use. multi tasking all day between calls, emails, and switching back and forth between screens.

SERVICE CLERK/RECEPTIONIST/ PATHWAY PHARMACY

Dates From: March 2019- Present

Part-time position

Cashiering, Processed billing/shipping payments for patients who have medications mailed to them, light office work (i.e. make copies for Pharmacists and Pharmacy Technician, fax paperwork to doctor’s answer, take messages and transfer phone calls), Called patients when medications were ready or if needed get payment, updates, insurance plan, etc. information. Printing labels and preparing the packaging for medications being shipping, handled vouchers for the patients, input new patient information, hand delivered the drop off scripts to different color baskets so the pharmacist and pharm. Tech. know if the script is for a patient waiting in lobby so priority (red) compound medication for the compound technician (green) regular drop off medication that will otherwise be picked up at a later time

(blue). Place the medications that will be picked up in store or drive

● Alex(andria)

Clark/former Classmate

727-***-****

OWN MY OWN CAR

OBJECTIVE

Prove myself a worthy employee

and express my dedication by

upholding myself to be a better

version of myself everyday

through learning and experience.

SKILLS

Above average customer service

skills. Administration and office

skills. Retail and sales abilities.

Had prior Certified Nursing

Assistant training and CPR

certification both have expired.

Had security officer training. Had

Serv safe certification and

training. Experience with

Microsoft 365 Word,

PowerPoint, Excel, Access,

Outlook. Took Computer course

in college and still have course

book if further skills are

preferred throughout Microsoft.

through later in alphabetic order through organized racks and shelving. Made sure to place refrigerated medications in fridge and make note if other medication will go with it. Call patients whose medication has not been picked up after a certain amount of time to let them know the medication is still in the pharmacy. Suggestive selling of vitamins and supplements as well as suggestively asking the patients in signing up for antioxidant screenings. Make payments via check to third party and accounts receivables on the Pharmacy’s behalf. Make note and give the RX numbers along with patients name and date of birth for patients calling in a refill of medications to the pharmacist’s and pharm. tech. Cleaning of the lobby and refilling the drink refrigerator. Collected e-signatures and payments for patients in the drive through via iPad.

CUSTOMER SERVICE REP/ KMART

Dates From: Nov 2017– To: Jan 2018

Seasonal position

Took bill payments, handled returns and/or exchanges, answered

/transferred calls, online order pick up. Always maintained work area. Gave cashiers overrides and lunch breaks. Counted drawers every shift and collected the cashier’s drawers at the end of their shift. Lottery western union and money order sales. Suggestive selling of products and Kmart credit cards.

CASHIER/FLOATER MD ORIENTAL MARKET

Dates From: Dec 2014 – To: May 2017

Full time/As needed/ Part-time

Mainly cashier duties but also assisted in various department in the store as needed such as bakery, produce, stock on the floor, and customer service back up. Teamwork played a big role at this store for language assist, communicating by hand movements, and customer patience for many of our customers do not speak English or some of the languages spoken by other employees. Google search was a big help in finding things for customers. Mainly full-time 2

position but worked as needed or part time depending where asked to work within the store.

ASSISTANT/DE’CHANT CAFÉ AND FOOD TRUCK

Dates from: May 2016- Present

Family owned business

Handling of incoming and out going emails, calls, and order placement. Assistance in cashiering and distribution of food, drinks and desserts. Handling of food truck location permissions. Assistance with set up and breakdown of food for food truck or catering services.

SERVICE CLERK/BRITTON 8 MOVIE THEATER

Dates from: Nov 2013- To: Jan 2015

Full time position

Ticket sales, concessions (i.e. Light food prep and drinks), customer service, and some supervision of employees and customers when needed.

SHIFT MANAGER/ CHECKERS

Dates from: Apr 2012- To: Jul 2012

Full time position

Daily emails to district manager, qualified for SERV safe food handling and food safety certification, passed multiple tests for customer care, Checkers mandatory management training courses and teamwork training. Maintained inventory count for all products from food to plastic/paper products. Ensured quick and quality service to all customers. Handled complaints and overrides. Tested food temperatures several times though out shift and made sure myself 3

and team-maintained hygiene and cleanliness by washing hands and changing out gloves consistently. Learned to work every position from fry cook, food prep, to cashiering. Counted and dropped off all monies from shift to the bank.

SERVICE CLERK /WALGREENS

Dates From: Apr 2011- To: Sept 2012

Full time position

Responsible for front end of store such as customer service, stock, and weekly/monthly product sale price changes. Maintaining displays, assisting in other departments, and mark downs were among some other duties.

FROZEN DAIRY ASSOCIATE/ WALMART

Dates From: Aug 2009- To: Jan 2011

Full time position

Maintaining the Dairy section in the store and in the coolers. Zoning/Fronting products (making sure to pull the products that were out first to the front and newer products to the back) Stock products that were getting low, so area was always full, pulled pallets from the trucks to the cooler/freezers, kept coolers clean. Recycle expired products by throwing milk out and putting the containers in a bin. Expired eggs and other consumables went in a shipping dumpster. Assisting customers when out on the floor. CASHIER/DOLLAR CENTRAL PLUS

Dates From: May 2009- To: Nov 2009

Full time position

Taking phone calls, assisting customers to find products, checking out items, suggestive selling new products, inflating balloons. Light Stock. 4

FOOD RUNNER/ TROPICANA FIELD/CENTERPLATE

Dates From: Feb 2006- To: May 2008

Part time position

Set up buffet then break it down and clean area after shift. Took hot foods out in a timely manner, assisted hostess when restaurant was getting too busy as well as assist buss boys in cleaning tables if too busy. Informed Chefs and bakery chefs when foods were low. Assisted waiters in bringing out large orders if customer did not want buffet.

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EDUCATION

DIPLOMA/HIGH SCHOOL

Gibbs High School

Dates From: Aug 2005- To: Jun 2009

GPA 3.4 Communication and Arts

Junior Reserve Officer Training Corps (JROTC)

Drill Team and Honor Guard

Graduated as a 2nd lieutenant received Leadership reward Earned Top ten cadets reward among over 250 students from various other high schools.

Volley ball team Senior year only and Multicultural Committee throughout high school.

CURRENT STUDENT/ SAINT LEO UNIVERSITY

Working towards bachelor’s degree

Field of Study: Criminal Justice/Homeland Security Took a Cold Case Homicide class and single handedly did a major class power point presentation for the Ocala Police Department and Saint Leo’s top administrators and directors in October 2018. VOLUNTEER EXPERIENCE OR LEADERSHIP

Throughout high school I volunteered with my mother and sister at Metropolitan Industries in Tampa, FL and Saint Vincent de Paul in Saint Petersburg, FL we served meals to families in need. I also Volunteered to transport fellow multicultural committee members even after graduation to committee trips like leadership luncheon’s and Saint Petersburg International Folks Fair Society

(S.P.I.F.F.S.)

For JROTC I also helped with transportation to go recruit middle schools, leadership luncheon’s, drill meets, and military ball. 6

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