Customer Service Representative
Resume:
Amia Smith
Charlotte, NC 28269 980-***-**** add660@r.postjobfree.com
SKILLS
Seeking to obtain employment in a position that will allow me to utilize and demonstrate my customer service occupational experience, with room for advancement, to ensure success for the job at hand.
EXPERIENCE
All Care Plus Pharmacy, Remote - Care Manager
July 2019- PRESENT
●Responsible for answering in-bound calls and assisting customers with pharmacy related services
●Obtain client information by answering telephone calls; interviewing clients; verifying information
●Complete prior authorizations with attention to detail and accuracy, to then have the prepared prior authorization reviewed by a clinical pharmacist
●Assist patients with the enrollment process for manufacturer and non-profit organization copay assistance programs
●Provide customers with courteous, friendly, fast and efficient service
●Update job knowledge by participating in educational opportunities and training activities.
●Work efficiently both individually and within a team to accomplish required tasks
●Maintain and improve quality results by adhering to standards and guidelines and recommending improved procedures
Express Scripts Pharmacy, Remote - Patient Care Advocate
October 2017- February 2019
●Patient Advocate helping people all over the acquire prescription medications from government sponsored programs for those without insurance.
●Handled personal, financial and medical information as per HIPPA regulations.
Assisted in customer service with patients and also processing patient’s paperwork.
●As top performer in advocacy to patients, converted over 70 patients weekly out of an average of 200.
One Main Financial, Fort Mill, SC - Collection Representative
February 2015- October 2017
●Research regarding unsettled account balance that is completely or partially unpaid
●Punch all information about collection action of account into billing system
●Knowledge of Fair Debt Collection Laws
●Highly skilled in collecting on Past Due customer accounts, including resolution of discrepancies
GE Financial, Charlotte, NC - Customer Service Representative
April 2014- November 2014
●Process bill payment support for biller client including paymel
●Analyzing concerns dealing with collections, as well as fraud management issues
●Updating and changing service per customer request
K&K Bail Bonding, Charlotte, NC - Administrative Assistant Manager
May 2006 -May 2009
●Performed postings and inter-office services promptly and diligently
●Traveled to jails and/or courthouse to post bonds
●Administered bond paperwork with co-signer ● Access NC GOV site to locate client’s files
EDUCATION
Central Piedmont Community College, Charlotte, NC -
High School Diploma
February 2006- June 2006
GPA 3.97
Central Piedmont Community College, Charlotte, NC
Physical Therapist
August 2006- March 2009
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