Social Media Customer Service
Resume:
Page *
JAIN VARGHESE
Vekamparambil House,Mullarickudy P.O, Idukki,Kerala,India.
Phone/WhatsApp : +973-********
Email : *************@*****.***
Date of Birth : 10/04/1982
Marital Status : Married
Nationality : Indian
Known Languages : English,Hindi
PROFILE
Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and experienced operations manager passionate about food and beverages. A multi-tasker who excels at staff training and recruiting with a track record of inspiring great customer service and customer satisfaction. Regularly exceed sales goals. A master in the art of upselling. WORK EXPERIENCE
Operations Manager-RT Block group of Restaurants, Manama, Bahrain.22/03/2019-Present. Recruit, hire, train, and coach over 50 staff members on customer service skills, food & beverage knowledge, sales, and health & safety standards. Reduced costs by 7% through controls on overtime, operational efficiencies, and reduced waste. Consistently exceed monthly sales goals by a minimum of 10% by training FOH staff on upselling techniques and by creating a featured food and beverage program
Resort Manager-Aquatic Floating Resort-Kochi,with Special assignment at Copper Folia Calicutand Daiwik-Rameswaram-Marg Hospitality 12/06/2017 – 20/03/2019. Recruit, hire, train, and coach over 30 staff members on customer service skills, food & beverage knowledge, sales, and health & safety standards. Reduced costs by 7% through controls on overtime, operational efficiencies, and reduced waste. Consistently exceed monthly sales goals by a minimum of 10% by training FOH staff on upselling techniques and by creating a featured food and beverage program. Operations at Copper Folia - Calicut & Daiwik Hotel Rameswaram. Assistant Manager-Food and Beverage-Le Meridien,Kochi-Marriott International. 21/02/2015 - 10/04/2017
Supervised and trained hotel staff and resolved staff conflicts. Daily financial reporting. In charge of guest database and stays schedule. Point person for corporate client relations and reviewing guest feedback posted online. Worked with marketing team on campaign to increase guest bookings. Assisted accountant with accounting tasks. Handled in-person guest complaints. Restaurant Manager-Hycinth by Sparsa,Tiruvanandapuram-Auromatrix Hotels. 19/02/2014 - 20/01/2015
Created a cross-training program ensuring FOH staff members were able to perform confidently and effectively in all positions. Grew customer based and increased restaurant social media accounts by 19% through interactive promotions, engaging postings and contests. Created and implemented staff health and safety standards compliance training program, achieving a score of 99% from the Board of Health. Successfully redesigned existing inventory system, ordering and food storage practices, resulting in a 6% decrease in food waste and higher net profits
Assistant Banquet Manager-Royale Garden Resort Haripad,Allepey. 10/02/2012 - 15/02/2014 Supervise hotel staff. Improve staff performance through training, attention to detail and empathetic problem-solving methods. Assist with the preparation of staff assessments. Resolve staff and guest conflicts in a professional courteous manner. Inventory and order business supplies. Responsible for guest billing and settling payment disputes. Admin tasks as needed including bookings, check-ins, answering phones, responding to email and social media inquiries. Food and beverage Executive-The Quilon Beach Hotel,Kollam. February '2011 - February'2012 Supervise hotel staff. Improve staff performance through training, attention to detail and empathetic problem-solving methods. Assist with the preparation of staff assessments. Resolve staff and guest conflicts in a professional courteous manner. Inventory and order business supplies. Responsible for guest billing and settling payment disputes. Admin tasks as needed including bookings, check-ins, answering phones, responding to email and social media inquiries. Page 2
Bartender cum supervisor-Hotel Seashell,Manama Bahrain-Simco Group of Hotels. December'2008 - January'2011
Taken Care of Bar Operations.
Captain-The Beach Orchid-By Concept Hospitality, Kollam.January'2008 - December'2008 Taken Care of daily operation of Restaurant.
Head Waiter-Maurya Rajadhani,Trivandrum. August'2005 - January'2008 Taken Care of stations in Multicusine restaurant.
EDUCATION
NCVT Govt.of India-2005
Diploma in Hotel Management.with 85%
St.Mary's Higher Secondary School.2002
Higher Secondary.with 60%
Key Skills and Characteristics
· Budget Management
· Excellent listener
· Friendly, courteous, and service oriented
· Poised under pressure
· Staff Training & Coaching
· Recruiting and Hiring Talent
· Quality Assurance
· Solid written and verbal communicator
Activities and Interests
Surfing
Scuba diving
Snorkeling
Craft beer
Travel
Great food
Food pantry volunteer
Reference
Joseph Francis - "Marg Hospitality"
General Manager- Administration
**********@**********.***
DECLARATION
I hereby declare that the above mentioned details are true and correct to the best of my knowledge and belief.
Jain Varghese
Contact this candidate