IT Operations Manager

Passionate about building great enterprise infrastructure and systems and working with teams that are not afraid to create something from nothing. I am particularly interested in the enterprise network and security facets of the business and enterprise analytics applications that speak the language of business users and how disruptive innovation and freedom can empower people. Technology Professional with over 12 years of international experience across multiple industries (BPO, high tech, manufacturing, power and utilities, cybersecurity, gaming surveillance, and perimeter intrusion and detection systems) who thrives in high-pressure and fast-paced situations, I strive for positive results through the application of my positive disruptive technology and process improvement abilities. Additionally, I am a strategic partner focused on building and delivering IT strategies and solutions aligned with business goals and I possess expertise in ITIL service value system and continual service improvement, process development and re-engineering, project management, technology road maps, enterprise solutions delivery, and an aptitude for optimizing performance, motivating colleagues, and delivering a positive impact to the bottom line. In any position, I can visualize success and identify innovative and effective strategies for achieving it. I have developed strong innovation abilities and fostered a reputation as a critical contributor through team-building and problem-solving skills. As a team player, I am collaborative with peers, searching for ways to integrate valuable insights. Through these qualities, I have confidence in my ability in executing major transformational IT change initiatives and to facilitate positive change and collective effort.

Rodsal Tracy J. Rivas, CITM, ITILv3

Aspiring CIO CISO

+63-956-***-**** • add64v@r.postjobfree.com

08/2019 – Present

CAREER SUMMARY

Enterprise IT Vision and Strategy

Enterprise Architecture Design

Multi-Year Technology Road maps

Process Re-engineering

Mentoring and Leadership

IT Infrastructure Management

IT Operations Management

IT Service Management

IT Project Management

Information Security Management

Systems Lifecycle Management

Technology Change Management

Business Continuity

Disaster Recovery Planning

Risk Management

Facilities Management

Vendor and Contract

Management

Cost / Expense / Budget

Reductions

IT Operations Manager Imfree Inc, BGC, Taguig

Cisco Routing and Switching

Firewall Administration

Windows Server Administration

Linux Server Administration

Cloud Computing e.g. Azure,

GCP, AWS

ITILv3 Certified

• Pinpoint, root-out and re-engineered dysfunctional (disjointed, untamed, dark, rigid, and cemented) IT processes to streamline the ITOM and ITSM workflow, boost productivity, and promote innovation.

• Developed and improved all IT Governance, and Information Security policies, guidelines, standards and procedures.

• Provide strategic direction and management over the Cybersecurity programs of the company and performed a complete turnaround of Information Security within the company.

• Performed an IT and security risk assessments and developed a technology and security strategy that aligns to the business strategy while yielding data driven outcomes

• Identified and mitigated security vulnerabilities in the first few months of security practice in the company

• Drove significant implementation of high impact, low user effort security solutions and controls for both a significant threat environment as well as regulatory needs to reduce operating risk from external and internal threats

• Established a strong strategy and implementation of security to defend against new advanced persistent threats

• Because of the strong relationship that I established and maintained with the vendors to accelerate service delivery while avoiding additional overheads, I was able to: o Upgrade the Internet connection’s bandwidth but reduced the monthly recurring cost from 20 Mbps / 62000 per month to 50 Mbps / 55000 per month subscription fee o Secure a contract for a redundancy line from 20 Mbps / 38000 per month to 30 Mbps / 37000 per month subscription fee o Closed a cable tracing and structured cabling deal from 198,349.00 to 105,893.00 o Upgrade the network equipment from a SOHO-grade Ubiquiti Unifi to Enterprise-grade Cisco Meraki appliances for 504,999.00 from 715,500.00

• Saved a few hundred dollars by working on the cancellation and reversal of payments of the following unused software o 4.95 USD per month on Lucid Chart subscription by recommending yEd Graph o 29 USD/month on LOOKBACK STARTER

o 79 USD/month on Runscope

o 100 USD/month on PostmanPro

o 10 Euros/month on SonarCloud

• G Suite inactive users' account cleanup

o Lowered the number of users from 102 on October 1st to 78 on December 31st FY 2019 o Reduced the subscription amount from USD 1050.60 to USD 795.60/month because of the clean-up

• Deployed a Directory-as-a-Service system to help the IT Ops team to provision, manage, and secure user identities through a single, secure cloud-based directory and also gives us a Unified Endpoint Management console to manage our fleet of Windows, Mac, and Linux workstations, laptops, and servers.

• Deployed a free and full featured IT Service Desk Ticket Management System and Remote Monitoring and Management and Remote-Control tool to modernize the traditional Excel ticketing and desk-side support to end-users

TOP SKILLS

EXPERIENCE

EXPERIENCE

Senior Field Services Engineer and IT Manager Senstar - Clark, Pampanga 4/2018 –9/2018 IT and Facilities Manager Staff Domain - Ortigas, Pasig 11/2018 – 7/2019

• Senior Field Services and Support engineer in Symphony Video Management System, R-Series Network Video Recorders, Thin Clients, Physical Security Appliance products of Aimetis, and different Perimeter Intrusion and Detection Systems (PIDS) products of Senstar i.e. FiberPatrol, Taut Wire, OmniTrax, UltraWave, LM100, XField, FlexZone Wireless Gate Sensor, IntelliFIBER, Flare, and Security Management Systems or Perimeter System Integration and Management software i.e. StarNet(TM) 2, StarNet(TM) 1000, UtraLink Configuration Manager (UCM), Network Manager software, and the Tungsten CyberSeal Cybersecurity appliance for physical security networks

• IT Infrastructure Manager and Network and System Administrator who improved the availability of the internet, LAN structured cabling and office wireless LAN, IP telephony system, CCTV system management and monitoring (Vivotek, Hikvision, and Senstar R-Series NVR) and, audio/video in the support center's demo/training and conference rooms by dividing these continuous improvement efforts into mini-projects.

• Lead POC and determine time frames for major IT and Facilities projects in the new office fit-out, new internet circuit provisioning, and data center build-out activities i.e. civil works, electrical works, 100 KVA UPS installation, structured cabling, rack mounting of network equipment and servers, and CCTV and DACS installation and configuration

• Hands-on setup and configuration of 100+ desktop PCs and NEC IP phones for the new office after the site handover

• Design, develop, implement policies and procedures, and best practice guides for the organization

• Ensure security of data, network access, disaster recovery, and backup systems to adhere to organizational policy

• Execute audits and identify problematic areas and liaise strategic solutions with the executive leadership team in time

• Ensure compliance with safety and security protocols and execute contingency or business continuity and disaster recovery plans as necessary

• Head the general upkeep of equipment, supplies, and maintenance of the building's structure to ensure that they meet health and safety standards and legal requirements

• Accountable for vendor services such as cleaning, catering, security, and parking, to make sure the surrounding environment is in a suitable condition to work

• Direct and coordinate essential services such as security, maintenance, cleaning, and waste disposal

• Ensure the facility meet occupational health and safety standards as mandated by law

• Direct and coordinate with the contractor the best utilization of space for new fit-outs

• Work with the different contractors in completing punch lists upon deficiency audits of external quality auditors Sr. Specialist (Supervisor) SN Aboitiz Power - BGC, Taguig 1/2018 –3/2018

• Sr. Specialist (Supervisor), Network, Security, and Infra Admin - left because of my wife's maternity issues which led to a miscarriage of our twins; I had to take care of her and the kids IT Infra Lead and Network Admin Vitarich - Marilao, Bulacan 4/2017 – 11/2017

• Appointed as Interim IT Manager in the duration of the projects

• Oversees the IT infra of the company to ensure security and optimum performance and reviews IT procurements of SW and HW, and form trust with IT vendors, and with ISPs, leads the crowd in all IT tasks, and execution of security hardening in compliance with Philippine laws i.e.. o Republic Act No. 10173 aka the Data Privacy Act of 2012, o Republic Act No. 10175 aka Cybercrime Prevention Act of 2012 and, o Republic Act No. 8792 aka The Philippines E-Commerce Law

• Direct and organize IT and other related projects which are: o New network equipment setup (Cisco 3850, 2960, Nexus 9k switches and Fortinet FG200 and FG50 series firewalls) to replace aged network equipment, new internet connectivity for sites without links, WAN bandwidth upgrade, and structured cabling project nationwide o Migration to Office365 from Lotus Notes using Binary Tree migration tool o Commissioning of New Active Directory Server as an upgrade from Windows NT Server o Endpoint Security/Anti-virus deployment on all desktops and laptops, and other mobile devices o DRAAS (Disaster Recovery as a Service) and BAAS (Backup as a Service) Business Continuity Management project o CCTV installation project nationwide in compliance with local Philippine National Police ordinance o ERP system upgrade from Oracle R11i to Oracle R12

• Provide management to other IT staff within the organization and its sister companies

• Reviews CAPEX and OPEX of the IT team for the whole year and the next fiscal years

• Reports to MAN-COM and EX-COM for weekly status reports and project updates Systems Engineer Okada Manila, Solaire Resort and Casino, and Resorts World Manila 1/2017 – 4/2017

• Video Management Systems Engineer for Synectics Global (casino surveillance group) - left because of my wife's first miscarriage; I had to take care of her and the kids Cybersecurity Solutions Engineer iboss Asia - Clark, Pampanga 11/2015 –11/2016

• Provide technical pre-sales subject matter expertise partnered with sales account executives for customer meetings, webinars, and product demos and technical support services ranging from network and system engineering, up to back-end Linux scripting

• Support products i.e. iboss Secure Web Gateway platform (advanced threat protection, granular app management, SSL management), Threat Console platform (behavioral sandboxing and IPS, network anomaly detection and incident response center), and worked with Windows and Linux servers, desktops, tablets, and other mobile devices.

• Worked on different systems i.e. Active Directory, eDirectory (Novell), Open Directory and Open LDAP, also interfaced with a variety of other hardware vendors including Ruckus, Aruba, Enterasys, Cisco, HP, Palo Alto, SonicWALL and much more

• Conduct testing of different applications, evasive protocols and social media controls under full SSL decryption pre and post firmware release Certifications

Tracy Rivas, CITM, CISM +639********* add64v@r.postjobfree.com Quezon City, Metro Manila, Philippines Technical Skills and Experience

• Heavily experienced in Cisco Routing and Switching, WAN, LAN, WLAN management and enterprise IT Infrastructure Administration, ISMS and other IT security frameworks/ standards implementation

• Practiced in configuring and managing various servers, routers, switches, and firewalls i.e. Cisco, Juniper, HP, Enterasys, and Adtran, Cisco ASA, CheckPoint, Juniper, Sophos UTM, Fortinet, and Palo Alto

• Knowledgeable in Windows Server 2008 and 2012, VMWare vSphere, Linux CentOS 6.x, Ubuntu Linux, Kali Linux, iboss Secure Web Gateway, Threat Console, FireSphere, and other cybersecurity software and hardware platforms

• Proficient in managing and troubleshooting different IP-based CCTV megapixel camera brands i.e. Synectics, Axis, Hikvision, Vivotek, and Bosch, and video management software products i.e. Synectics Synergy 3, Aimetis Symphony v7, Milestone XProtect, Magal Fortis, and other integrated security management software

Education

Sr. Network Engineer Accenture Philippines 1/2012 – 11/2015

• Senior Network and Security Engineer for IS_Telecom Italia Project and IT Infrastructure Expert - Data Networking Technology Program

• Senior Network Operations Engineer for Singapore's Ministry of Health Holdings' National Electronic Health Record Project

• Senior Network Design and Implementation Engineer, Project Point-of-Contact and Project Team Leader of several clients of Verizon Enterprise Global Solutions Engineering and Design e.g. Bridgestone, ABN-AMRO, Marsh and McLennan, Puma, Intercontinental Hotels Group, Johnson&Johnson, Johnson Controls International, and Delphi SPOC Helpdesk Telus International Philippines 11/2010 – 12/2012

• Single point of contact IT help desk for internal and outsourced Telus employees Technical Support Professional Sykes Asia 8/2007 – 11/2010

• Network Operations Center Tier 1.5 Engineer (AT&T Managed Network Services under the Managed Router Service and Enhanced Virtual Private Network Service) IT Instructor The Lewis College 6/2005 – 4/2006

• IT Instructor for the Bachelor of Science in Information Technology and other students in the College and High School levels EXPERIENCE

• Certified Information Technology Manager - ongoing self-paced study

• CertiProf Scrum Foundation Professional Certificate (SFPC) - June 30, 2020

• Cisco Networking Academy® Cybersecurity Essentials - June 27, 2020

• Cisco Networking Academy® Introduction to Cybersecurity - June 20, 2020

• Introduction to Corporate IT Strategy and Business Frameworks - Revised - Alison Courses - June 6, 2020

• Fortinet Network Security Expert 1 and 2 - May 1, 2020 o NSE 1 Network Security Associate - Certification Number SUQYUNVGCF o NSE 2 Network Security Associate - Certification Number ERDBa2O6bm

• Datto Technical Specialist II - April 8, 2019

• Aimetis Symphony Version 7 Certified Systems Engineer – April 2018

• iboss Cybersecurity Certified Professional (ISCP) III Master v7 – February 2016

• Cisco Certified Network Professional – Route License 560836180 June 29, 2015

• Cisco Certified Network Professional – Switch License 181******* March 29, 2015

• ITIL® Foundation Certificate in IT Service Management License 5132320.20308678 August 26, 2014

• Philippine Civil Service Commission Examination Passer (Professional) – April 25, 2010 BS, Information Technology

Cisco Certified Network Associate

The Lewis College

Mapua Institute of Technology, Intramuros Campus

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