SUSAN M. BENJAMIN

**** ****** *******, *******, ** 53711 608-***-**** add64s@r.postjobfree.com

Strategic Planning / Budgets + Proformas / Reporting / Healthcare / Turnarounds / Operations

Strong track record of achievement in all aspects of organizational finance and administration. Expertise extends beyond creating financial excellence for an organization, and career selections have been primarily driven by building or joining organizations with significant opportunity for strategic development, where I have been amongst the leadership to shape the future of each organization through strategic financial planning, large-scale turnarounds, building reporting and accounting capabilities and implementing actionable data and IT systems. Proven ability to manage multi-site operations for leading organizations, hospitals and physician practices. Extensive background with cost control and operational improvements plus experience range in roles at KPMG and Deloitte.

SELECTED ACCOMPLISHMENTS

• KPI methodology developed readying for visual presentation in financing round with venture capitalists.

• 100% member retention accomplished with creation and implementation of a completely new member fee assessment model with flat revenue in year one and growth of 32% in year two. Was accomplished generating buy-in from leadership, finance committee membership, board of directors and ultimately all members.

• Led new build of analytics competencies for GHC to implement cost accounting and allow for actionable data collection to drive decision-making, under the challenging health care payer environment with pressure to reduce costs, improve coordination and outcomes and provide more with less while maintaining patient centricity

• Designed and successfully implemented plan for St. Luke’s to achieve credit worthiness, gaining 240% cash position improvement in 5 months, and securing $81.6M in tax-exempt financing in collaboration with investment banking partners and financing authority, while reducing clinic accounts receivable days by 19% to sustain this cash position.

• Spear-headed diversity and inclusion flexible work campaign through creation of a physician job-sharing program to create a financially viable employment and benefit program for physicians, particularly women and those with young families, to pursue part-time careers and maintain partnership status, with full practice support.

• Led payer revamp prior to acquisition to rebuild organization into an appealing partner for merger. Improved bottom-up budget by 22% and sustained financial increases of net 3%, yielding a profitable organization, and then earned offer to continue as CFO in newly combined organization.

• Drove hospital P&L turnaround, recruited to St. Francis amidst $1M per month loss, and reversed to break-even in Y1 and

$1M+ profitability in Y2, through continuous quality improvement techniques to improve budget and financial decision processes, and earning buy-in from department management.

• Designed successful laboratory services consolidation for a multi-hospital group aiming to unite services and preserve quality, yielding over $1M in savings through substantial gains in efficiency.

WORK EXPERIENCE

Chief Financial Officer

ImageMover – Madison, Wisconsin 2019

Recruited to this health tech startup company to coordinate financial, HR and compliance management. Created visual representations for fundraising with venture capitalists, including Bain Capital Venture’s first investment in Wisconsin, derived an improved disciplined methodology for KPI monitoring, channel partner growth, contract execution and initiated ISO 27001 certification.

Chief Financial Officer

WISCONSIN COLLABORATIVE for HEALTHCARE QUALITY – Madison, Wisconsin 2016 to 2018

Joined this non-profit organization in an independent consultant to CFO role, developing a new fee assessment model with 100% member retention and practice changes to increase financial discipline, substantially grow cash reserves and accomplish financial turnaround from budgeted 19% loss to 5% operating margin in 1st year. Implemented improved financial reporting system with greater leadership involvement, new outside accounting firm selection and initiated new audit/tax firm request for proposal process. Took on added subcontracted role with Wisconsin Health Information Organization (WHIO), a partner non-profit organization implementing and aligning new member contract documents, communications and system improvement plus coordinating financial and budget reporting to board committees.

Chief Financial Officer

GROUP HEALTH COOPERATIVE of South Central Wisconsin – Madison, Wisconsin 2013 to 2015

Recruited as CFO for financial turnaround and to bring fresh leadership in terms of financial stewardship. Was responsible for accounting, budget, finance, cash management, compliance, facilities and purchasing aspects of the organization and insuring the financial integrity and performance of GHC-SCW in conjunction with the Chief Executive Officer and Board of Directors. This included financial planning to link the mission, strategic plan and initiatives; the implementation of important, approved financial decisions such as allocation of capital spending; the guardianship of the organization's assets, debt management and strategic capital investment.

Chief Financial Officer

ST. LUKE'S HOSPITALS AND CLINICS SYSTEM – Duluth, Minnesota 2012 to 2013

Recruited as short-term Chief Financial Officer for this multi-hospital and clinic organization to complete an $81.6 million bond offering through the Duluth Economic Development Authority, steady staffing in the financial services area and improve the cash position. Responsible for finance, managed care finance, purchasing and materials management, business office services, registration, medical records and transcription services.

Chief Administrative Officer

MADISON ANESTHESIOLOGY CONSULTANTS, LLP – Madison, Wisconsin 2001 to 2011

With responsibility for administration of all non-clinical activities for this group of Anesthesiologists, much was conquered to ensure the longevity of this Hospital-based group since its inception in 2001. Duties included start-up contract negotiation and management for payors and hospital, credentials and all employee and partner benefits, including retirement plan management, financial management, billing service performance, system conversions and compliance, development of operating and human resources policies and procedures and relationship development of key parties. In addition, developed and maintained the company Internet and intranet web sites.

Vice President of Finance and Chief Financial Officer UNIVERSITY of WISCONSIN MEDICAL FOUNDATION – Madison, Wisconsin 1996 to 2001

Merger of the University of Wisconsin Medical Foundation, an academic practice of physicians, and Physicians Plus Medical Group, a group practice of clinical physicians, was completed in February 1998. Major efforts were engaged to establish one management system and methodology, reduce costs, refinance debt and establish a true combined group practice. Initially joined multi-specialty physician group practice of over 220 physicians at the onset of discussions to determine if a strategic partner would better serve the organization's future. Responsibilities were increased to include membership on the Physicians Plus Insurance Board of Directors, Finance and Ex-Officio to the Executive Committee, physician compensation, information systems, telecommunications, facility and materials management in addition to finance, managed care contracts and business office services. Implemented major changes in practice to improve financial discipline, turnaround profitability and initiate business planning with transparency of financial decisions and results.

Chief Financial Officer

WHEATON FRANCISCAN HEALTHCARE – Milwaukee, Wisconsin 1989 to 1995

St. Francis System – Joined 260-bed community hospital system following the affiliation of St. Francis in the Covenant Healthcare System (Wheaton). Under the Chief Executive Officer of Felician Health Care, was Treasurer to the Board for five entities of Felician Health Care. Member of the Administrative Team, I was responsible for financial and strategic planning, budget, decision support, general and patient accounting, managed care contracts, admitting, medical records, materials management, distribution and central services, information technology, telecommunication, physician contracts, food and nutrition, housekeeping and linen services. Accomplished a $5 million turnaround in the hospital's profitability from 1992 to 1994 using improved budget process, completion of a cash management program to grow return on funded depreciation, replaced the corporate pension plan managers and implemented operational and financial improvement in consolidation efforts within Covenant.

St. Joseph's Hospital - Joined this 567-bed hospital as Controller/CFO following the consolidation of financial services among the System's three Milwaukee-area hospitals. Responsible for financial management, managed care contracts, patient accounting, collections and registration, telecommunications, management engineering and liaison to the Consolidated Financial Services. Reduced accounts receivable from 90 to 48 days and developed a planning model to project hospital operations over multiple years. Provided the model for System institutions with the capabilities for consolidation, organized plan for improved managed care contracts and lead the purchase, implementation and management education of a decision support system.

Manager, Management Consulting

KPMG – Chicago, Illinois 1985 to 1989

Started with KPMG as a consultant, promoted to Manager and specialized in health care and financial management services to the Midwest. Representative engagements included syndication of a limited partnership to sell interests in a magnetic resonance imaging center, market, organization and financial analyses to establish a freestanding imaging center for nine Wisconsin hospitals, financial and operational analysis to establish consolidated laboratory operations for four Wisconsin hospitals, diagnostic reviews to improve operations and productivity of business and fiscal services departments and analysis to enable a community hospital to evaluate its economic viability as an alternative to merge with a multi-hospital care system.

Senior Accountant, Audit

DELOITTE – Milwaukee, Wisconsin 1982 to 1985

Responsible for healthcare, manufacturing, education, retail, non-profit and financial institution audit clients. Assisted clients with health care related issues including; Medicare and Medicaid cost reports and Wisconsin Rate Review filing.

EDUCATION – Bachelor of Business Administration in Accounting University of Wisconsin May 1982

RELOCATION: Anywhere – Authorized to work in the USA for any employer.

PERSONAL INTERESTS – Enjoy Broadway, theatre and the arts, volunteer opportunities, golf, reading, gardening, traveling, scuba diving, swimming and family events.

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