Customer Service Social Media

DILPREET

JUTLA

647-***-****

**** *** ****** ****,

CALEDON ONTARIO, L7C0Y4

SKILLS

VOLUNTEER EXPERIENCE/ CLUBS

UTM Undergraduate

Commerce Society, Mississauga

Finance and Accounting Executive

• Assist fellow committee members to

brainstorm new ideas

• Worked as team leader for various

investment projects

• Conducted research to directly

benefit different types of funds in a

dedicated team of students

• Developed and refined investing skills

through workshops, industry

networking, and mentorships.

Reference available upon request

EXPERIENCE

ADMINISTRATION

MERCEDES-BENZ BRAMPTON

June 2017- Present

• Performed “Best-or-Nothing” customer service by responding to inquiries, handling telephone requests, and organizing the sales floor

• Collect large sums of cash, cheques, and reconcile daily deposits

• Accurately processing customer cash, cheques, transfers, and statement transactions with a reconciled drawer

• Miscellaneous tasks including daily cash reports, inputting data, organizing inventory, scanning in our database, and stocking in cars SERVICE BDC/ MARKETING COORDINATOR

MERCEDES- BENZ BRAMPTON

June 2018- Present

• Managed and controlled Mercedes-Benz Brampton’s official Instagram page. Increased followers by 52%. Planning socially interactive activities.

• Handled complaints and questions from the service department.

• Coordinating and booking appointments for service, coordinating shuttle services, and ordering parts for each appointment SUMMER MARKETING INTERN

BRAND MESSENGER

May 2018- August 2018

• Tracked and analyzed web-analytics to recommend proactive adjustments to strategies.

• Respond to email and social media messages according to policies

• Create and maintain marketing report detailing commercial trends ACCOUNTING INTERN

MERCEDES-BENZ BRAMPTON

JUNE 2017- AUG 2017

• Created multiple cash flow analysis and detailed spreadsheets to analyze trends throughout the months.

• Organized accounts payable, vouchers, cheque payments, and receipts EDUCATION

BACHELOR OF COMMERCE & FINANCE

University of Toronto Mississauga, Mississauga Ontario September 2017-Current

Specialist in Marketing and Major in Economics

add64i@r.postjobfree.com

Communication

Customer Service

Microsoft Office

Fast Learner

W riti ng

Leaders hip

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