Customer Service Manager

Summary

Over ** years of progressive experience within procurement, logistics, after market and indirect services. Involved in projects valued at $1 to $60M. Proven ability to lead cross-functional teams, negotiation, develop long-term commodity strategies, utilize e-sourcing tools, complete cost analysis, and source from low-cost countries.

Key Strengths

Project Management

Negotiator, Estimator

Strategic Planning

Oracle / TMS

Decision Making

Coaching

Bilingual (Spanish/English)

Hazmat Certified

Education

The Community College of DC - Project Management / Distribution and Logistics Management 2011-2013

Universidad de Lima – Lima, Perú - BA Bachelor Business Administration 1994-1998

Experience

FLSmidth USA Inc.

Logistics Operations / North America Trainer – Minerals - Mar 2019 – Present [Salt Lake City, Utah]

Ensures execution of logistics activities to comply with business specific requirements for cost, time, quality and risk minimization, including global compliance to import, export and customs requirements.

Logistics Management of projects in South America and Canada.

Carries out operational plans and schedules for work assignments to ensure cost efficiency and technical delivery on team level

Coach, monitors and measures effectiveness of India logistics team to accomplish goals and revenue.

Leads a logistics team and ensures collaboration and alignment with corresponding purchasing and Quality Control / expediting teams

Logistics Specialist - After Market Spare Parts - Jul 2015 – Mar 2019 [Salt Lake City, Utah]

Handled direct/indirect shipments to Canada and Central America. First Time Spare Parts.

Managed Key Customers and HAZMAT shipments.

Saved the company 25% in freight costs ($81,000).

Shipping coordination and documentation, freight cost analysis and rate comparison, customer service and on-time deliveries.

Scotia International of Nevada, Inc.

Purchasing Operations Manager - Dec 2007- Jun 2015 [Salt Lake City, Utah]

Managed high-value mining projects: elaboration of bids, procurement, expediting, logistics and after-market.

Revamped Spare Parts sales from 2010-2013 in $800,000/year (Over 100%).

Slashed in freight costs 15% per year by negotiating pricing and fees.

Ensured deadlines were met in a timely and satisfactory manner.

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