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Customer Service Care

Location:
Kimberley, Northern Cape, South Africa
Posted:
June 29, 2020

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Resume:

SCHARNTEL BARNES - CV

CUSTOMER CARE / ADMINISTRATIVE / MANAGEMENT

PROFESSIONAL SKILLS

Communication

Organizational

Writing

Problem Solving

Administrative

ACHIEVEMENTS

Corporate Wardrobe Coordinator

NEDBANK 2001 – 2002

Recognition Award NEDBANK 2002

Secretary / Supervisor DE BEERS TTC

2008 – 2012

EDUCATION

FLOORS SENIOR SECONDARY SCHOOL

Matric

1994

Subjects

English

Afrikaans

History

Accounting

Biology

Needlework / Home Economics

SITE LEARNING PROGRAMME PROJECT

2016

Accounting

Scharntel Barnes

10 Bloubos Road

Florianville

KIMBERLEY

8301

Contact Details: 081-***-**** / 061-***-****

E-mail: add631@r.postjobfree.com

Dear Sir / Madam,

I would like to apply for the position as advertised by your company, and believe that I possess all the requirements as stated. As a proactive and mission orientated individual with many years of administrative, management and organizational experience, I am positive that I will be a great addition to your team.

I am extremely skilled in:

Building and maintaining key relationships within a company

Communicating effectively at all levels

Providing a strong administrative and organizational support

In addition to the above, my strong managerial and other skills, means I can easily fit into this position. My hardworking demeanor and willingness to learn can also be showcased.

Moreover, I possess exceptional communication skills and the ability to work well with personalities at all levels within a company.

The enclosed resume speaks volumes about my ability to do this job efficiently. Because of my passion, it will be a privilege to meet with you in order to discuss this position thoroughly.

Thank you for your time and consideration.

Kind regards,

Scharntel Barnes

KEY DEVELOPMENT AREAS: Cognitive Development

Social Development

Physical Development

Emotional Development

EXPERIENCE

PREMIER CLUBHOUSE DAYCARE AND AFTECARE

(AGES 5 MONTHS – 5 YEARS) (VREDENDAL)

OWNER / FACILITATOR

MAY 2015 – SEPTEMBER 2017

CLOSED DUE TO NON-SUPPORT

THE ZONE HEALTH AND FITNESS CLUB (VREDENDAL)

MANAGER

OCTOBER 2014 – APRIL 2015

RELOCATED BACK TO KIMBERLEY DUE TO DAUGHTERS ILLNESS

DIAKIM – MOWCS (KIMBERLEY)

VOLUNTEER ADMIN SUPPORT AND DRIVER

OCTOBER 2012 – JULY 2014

DE BEERS TECHNICAL TRAINING CENTRE (TTC) (KIMBERLEY)

SECRETARY / SUPERVISOR

OCTOBER 2008 – AUGUST 2012

RELOCATED TO VREDENDAL

DE BEERS SECURITY OFFICES (KIMBERLEY)

TEMP SECRETARY

JUNE 2008 – OCTOBER 2008

CN BUSINESS FURNITURE (KIMBERLEY)

TEMP RECEPTIONIST

FEBRUARY 2008 – MAY 2008

PERSONAL SKILLS

TIME MANAGEMENT SKILLS

PERSONAL MANAGEMENT SKILLS

PROBLEM SOVLING SKILLS

PUNCTUALITY / TIME MANAGEMENT

SOUND JUDGEMENT

DETAIL ORIENTATED

METICULOUS AND ORGANISED

ASSERTIVE, STRONG, CONFIDENT

FLEXIBLE AND WILLING TO ADAPT

KEY JOB RESPONSIBILITIES

PROVIDING FULL ADMINISTRATIVE SUPPORT TO MANAGEMENT

TEAM PLAYER AND EXCELLENT CUSTOMER SERVICE

HANDLING OF QUERIES AND ACCURATE DATA CAPTURING

COORDINATING ALL TRAVEL AND ACCOMODATION ARRANGEMENTS

BUILDING AND MAINTAINING GOOD CLIENT RELATIONSHIPS

TIMEOUS AND ACCURATE PREPARATION OF DOCUMENTATION

ADHERING TO COST SAVING INITIATIVES AND PROCEDURES

OFFICE SUPPORT

COMPILING AND DISTRIBUTING OF MONTHLY STATS

DEVELOPING AND MAINTAINING A FILING SYSTEM

WELCOMING AND ASSISTING CLIENTS AT RECEPTION

ENSURING THAT ALL INCOMING CALLS ARE ANSWERED

PROVIDE SUPPORT AND ASSISTANCE TO ALL WALK IN CLIENTS

PROVIDE “FIRST LINE” RESOLUTION TO QUERY / NEED

PROVIDE REGULAR AND ONGOING FEEDBACK TO MANAGER

PROVIDE REPORTS WHEN REQUIRED

HANDLING ALL CLIENT QUERIES

STOCK CONTROL AND PURCHASES

ACCOUNT RELATED DUTIES

(CREDITORS, ETC)

BOOKING OF TRAINING AND ACCOMODATION

ACTING AS SUPERVISOR OF TTC SINGLE QUARTERS

PRINTING AND ISSUING OF SHORT COURSE CERTIFICATES

REPORTING AND COMPILING OF WEEKLY AND MONTHLY STATISTICS

TAKING OF MINUTES, TYPING AND DISTRIBUTING

COURIER PICK UPS / DELIVERIES

SUPERVISOR TO CLEANING STAFF

DIRECT LIAISING WITH MQA W.R.T TESTS, QUERIES, RED SEAL CERTIFICATES

UPDATING SAP DATABASE

RECORD KEEPING



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