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Customer service management

Location:
Buffalo, NY
Salary:
16/19 hr
Posted:
June 29, 2020

Contact this candidate

Resume:

Kristen Paciorkowski

**** **** ****

Youngstown, New York, 14174

716-***-****

add61w@r.postjobfree.com

WORK EXPERIENCE

BOB EVANS Bowmansville NY

Server/Hostess April 2012 - December 2012

●Greet guests and seat them at tables or in waiting areas.

●Provide guests with menus.

●Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seating’s.

●Answer telephone calls and respond to inquiries or transfer calls.

●Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.

●Inspect dining and serving areas to ensure cleanliness and proper setup.

●Operate cash registers to accept payments for food and beverages.

●Take and prepare to-go orders.

●Provide guests with menus.

●Answer telephone calls and respond to inquiries or transfers

CHIPOTLE MEXICAN GRILL Williamsville NY

Line Cook June 2012 - July 2013

●Check the quality of raw or cooked food products to ensure that standards are met.

●Monitor sanitation practices to ensure that employees follow standards and regulations.

●Check the quantity and quality of received products.

●Supervise or coordinate activities of cooks or workers engaged in food preparation.

●Determine how food should be presented and create decorative food displays.

●Instruct cooks or other workers in the preparation, cooking, garnishing, or presentation of food.

●Collaborate with other personnel to plan and develop recipes or menus, taking into account such factors as seasonal availability of ingredients or the likely number of customers.

●Analyze recipes to assign prices to menu items, based on food, labor, and overhead costs.

●Determine production schedules and staff requirements necessary to ensure timely delivery of services.

●Meet with customers to discuss menus for special occasions, such as weddings, parties, or banquets.

●As a line cook, i prepped all the foods for the morning’s shifts so when lunch time came around everything was always hot and ready. I processed all the meats and cooked them for the costumers.

RUSSELL'S STEAKS CHOPS AND MORE Bowmansville NY

Pantry Chef/ House Keeper- October 2013 - August 2014

●Check the quantity and quality of received products.

●Check the quantity and quality of received products.

●Coordinate planning, budgeting, or purchasing for all the food operations within establishments such as clubs, hotels, or restaurant chains.

●Record production or operational data on specified forms.

●Prepare and cook foods of all types, either on a regular basis or for special guests or functions.

●Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.

●Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.

●Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.

●Keep storage areas and carts well-stocked, clean, and tidy.

●Dust and polish furniture and equipment.

●Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.

●Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.

●Polish silver accessories and metalwork, such as fixtures and fittings.

●Replace light bulbs.

●Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.

●Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.

YOUNGSTOWN YACHT CLUB Youngstown NY

Sue Chef/ Server May 2014 - August 2014

●Plan menus according to employers' needs and diet restrictions.

●Prepare meals in private homes according to employers' recipes or tastes, handling all meals for the family and possibly for other household staff.

●Create and explore new cuisines.

●Direct the operation and organization of kitchens and all food-related activities, including the presentation and serving of food.

●Serve meals and snacks to employing families and their guests.

●Travel with employers to vacation homes to provide meal preparation at those locations.

●Monitor food distribution, ensuring that meals are delivered to the correct recipients and those guidelines, such as those for special diets, are followed.

●Place food servings on plates or trays according to orders or instructions.

●Take food orders and relay orders to kitchens or serving counters so they can be filled.

●Remove trays and stack dishes for return to kitchen after meals are finished.

●Carry food, silverware, or linen on trays or use carts to carry trays.

●quality service ment happy people!

The Lighthouse Bar, Olcott NY

Executive head chef/Restaurant manager-September 2014 to 2017

●Prepared food and menus for special events and parties such as holidays, happy hours, birthdays and festivals for the town.

●I set up menu pricing and performed inventory.

●Ability to perform knife skills.

●carried excellent menu knowledge and presentation

●gathered morning meetings and controlled management

●Delivered food items to tables during cooking hours.

●Manage and oversee the entire restaurant operation

●Deliver superior guest services

●Ensuring guest satisfaction

●Plan and develop guest loyalty programs

●Plan new and update existing menus

●Plan and develop the overall restaurant marketing strategy

●Participate at local food events

●Respond efficiently to customer questions and complaints

●Organize and supervise shifts

●Manage and lead staff

●Hire new employees

Doubletree Hilton Niagara Falls NY

Server Assistant/Server/Banquet/Supervisor- September 2017 (current job)

●Assist servers in providing excellent service to customers.

●Greet and receive guests and customers.

●Make suggestions based on their preferences

●Take and serve food/drinks orders

●Up-sell when appropriate

●Arrange table settings

●Frequently lift/carry up to 25 lbs.

●Occasionally lift/carry up to 50 lbs.

●Maintains dining ambiance with an enthusiastic attitude

●Organizing workflow and ensuring that employees understand their duties or delegated tasks

●Monitoring employee productivity and providing constructive feedback and coaching

EDUCATION

1)Lancaster High School Lancaster NY ( 9-12)

2)BOCES program (2 year)

●During my time in high school I completed a 2 year degree in culinary skills 1+2. I graduated with my high school diploma as well as my 2 year certification in culinary in 2013.



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