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Customer Service Sales

Location:
Johannesburg, Gauteng, South Africa
Posted:
June 29, 2020

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Resume:

Sharon-Weiss

Venter

** ***** ******, ******** *******, Brakpan North

068-***-****

add612@r.postjobfree.com

I am a very hard working individual, quick learner and a go getter. As well as a neat and a confident person. I am a team player, therefor I work well in a group but I also don't need supervision, therefor I also work well individually. I don't have a problem working under pressure (can cope). I am responsible, loyal and flexible with regards to working opportunities. In order to develop myself further I'm always willing to learn more and different things. I believe knowledge helps an individual grow in society, it makes a person humble and disciplined. The role I see myself in at any company would be one where I can make a difference, not just to the customers but also in the team I will be joining. Given the opportunity in any position, you can be sure that I will always put my best foot forward in every task/opportunity given to me. With my skills and experience I know that I can be a valuable addition to the team and deliver exceptional results. I have my Code 08/B driver’s license as well as my own transport. My home language is Afrikaans but can speak, read and write English as well.

Skills

Computer Literate

Great telephonic skills

Hard working individual / quick learner

Responsible & Organized

Strong willed / minded

Dedicated / Driven

Able to work independently BUT also great team player

Have a sense of urgency

Enjoy challenging myself / always eager to learn new things

Peoples person

2

Experience

Debtors / Creditors Ben Jacobs Iron & Steel (PTY) Ltd, Boksburg North R8 000 ~ no benefits <half day position>

18 March 2020 – 26 March 2020 {Covid-19 Lockdown}

Outline:

My main duties would have been to do all necessary EFT payments and to ensure any moneys owed to the company was collected. Capturing the sales order as well as the doing invoicing on Pastel Sage. Weekly cash to be prepared to ensure arranged creditors are paid. Gathering of all the scrap / sales reports and get this captured. Unfortunately I only worked a week when the lockdown started.

Key Responsibilities:

Daily scrap / sales reports

Capturing of internal & external sales

Invoicing

Capturing of wages

Phoning for outstanding payments

Ensuring delivery notes gets proper signatures

Preparing cash payment

Customer Service Agent (CSD) Value Added Logistics, Jet Park R10 000 ~ no benefits

6 January 2020 – 29 February 2020 {Short term contract} Outline:

My main duty as one of the customer service agents was to insure that all deliveries done by us as well as other carriers are done timeously. Communicating with our drivers and agents on outstanding deliveries. Requesting valid reasons from carriers on why deliveries was not done and solutions on how it will be resolved. A verbal POD had to be added onto Winfreight. We waited for the drivers to get back to the office to debrief them, check if all daily deliveries has been done and update the reasons for any deliveries not made. After debriefing an email was sent to the directors of the company stating the status of deliveries and reasons. Every end of day a report was compiled on all outstanding deliveries and reasons for non-deliveries. This will then be the main focus in the mornings to get resolved before new deliveries gets booked.

Key Responsibilities:

Ensure all deliveries are done on a daily bases

All customer queries

Handling of depot queries

Uploading POD’s to online systems

Tracking parcels / deliveries

Follow ups with customers

Communicating directly with agents regarding deliveries Finance Administrator Toll Global Forwarding, Pomona AH, Kempton Part R4 000 ~ no benefits

12 August 2019 – 8 November 2019 {contract basis}

3

Outline:

My duties in the finance department was to ensure that all the daily ZAR payments was done. Print and check all information is valid, make sure of banking details is available and confirm cost matches. Check for any credits before payments are loaded. After loading all my payments, all relevant documentation (POP etc) needs to be scanned to batch payments and get reports printed. Everything was handed to my supervisor and manager for approval. Once done all POP’s gets sent. Payments was split in 2 batches per day. I had to do the exchange rates daily and send it to all users within the company Worldwide. Every morning the previous day’s payments needed to be captured and matched with invoices raised. Lastly file everything numerically. Key Responsibilities:

Process accounts and incoming payments in compliance with financial policies and procedures

Perform day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables data

Prepare bills, invoices and bank deposits

Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted

Verify discrepancies by and resolve client’s billing issues

Generate financial statements and reports detailing accounts receivable status

SARS

Exports Client Liaison ESG Exports, Jeppestown, Johannesburg R10 000 ~ no benefits

1 March 2019 – 31 May 2019 {3 month contract}

Outline:

I was assigned as a client liaison in the exports division. Daily I received purchase orders from the warehouse, all different provinces. I had to get signatures form packer and manager for each purchase order to ensure part numbers and quantities was correct. I captured all order for numerous packers onto our internal system (Kerridge). After this was done all items needed to be compiled for a Pro-forma invoice to be raised. The packers checked the stock against the pro-forma invoices. Once I received the pro-forma back comments was added, for example: transporter name, address and prices. Then only could the Official commercial Invoice be raised and handed to the transporter/ driver. Key Responsibilities:

Source daily requirements from RSA branches

Communicate Non-Stock items to Buyout Department

Follow up on items not received

Liaise between warehouse and branches and report to F/B & Sales team

Arrange special deliveries as and when required

Attend all e-mails / faxes timeously

Attend to queries

Keep F/B & Sales team informed at all times.

Filing

Keep accurate records of all transactions

Safety, Health & Environmental Standards:

Safety and health problems are identified and reported to the safety rep for rectifying.

Hazardous situations are reported or resolved immediately

Safety and health equipment is available and ready for use.

Incidents / accidents are prevented by effective operating of equipment and machinery, and by following health and safety procedures

4

Ensure health and safety procedures are adhered to and updated as laid down by legislation

Ensure the work area is safe and clean as per company policy Export Consultant Intertek, Government & Trade Services, Van Dyk Park, Boksburg R10 000 + Medical Aid + Pension Fund

December 2014 – 28 February 2019 {Retrenched – UK Division closed down} Outline:

With this company I was employed as an export consultant. After receiving documentation from the UK customer service center, confirmed information and created files on their system (Astra) for different countries. Capturing the invoices and then booking inspections. After any inspection was done, reports was sent to us, stating if it was accepted, Rejected or pending. If the status was pending I had to investigate whether this will be accepted or rejected. All paperwork, photographs and regulations of the country the goods are being exported to will be looked at, then only could I make the decision of goods being accepted or rejected. Once inspection was accepted, all required paperwork had to be uploaded in order for me to issue the certificate of conformity. This stated the goods, quantities and against what standard the products has been tested. We also had to state if the regulations complies with the country the products are entering into.

Key Responsibilities:

Inspection and Certification Coordination

Handling of inspection requests as per CO operational guidelines and time schedules Data Entry of the consignment, Scheduling Inspections, Drafting the file according the inspector’s findings and the final invoice

Upload all file related documents and communications into respective fields of ASTRA job record

Co-ordinate with the Technical Team for clarification on discrepancy observed

Assist colleagues when needed and voluntarily, Flexible approach to working Hours, Share information amongst staff.

Demonstrate Flexible and efficient time management and ability to prioritize workload, Virtual Library and Quality systems and GTS Updates.

Inform the CSC if any additional information required or if some information is missing, Follow up on late inspections, discrepancies and entries.

Ensure file deadlines are met and GTS operational procedures are followed. Customer Service Agent & Claims Officer Time Freight Express Courier Company, Isando, Edenvale

R6 000 ~ no benefits

November 2013 – November 2014 {Got better opportunity} Outline:

With this position I was a customer service agent as well as a claims officer. I had to Capture POD’s and scan them onto the system. Ensuring when you enter the waybill number the image can be downloaded and sent to anyone requesting a copy. Also did the Filing of POD’s daily. Answering calls, assisting clients with quotes, queries and booking collections. Communicating with all branches in tracking parcels. When parcels got lost or damaged I had to investigate by compiling the following: requested price slip from the client, all the email correspondence from the customer and receiving depo, printing the manifest, getting any photos where possible. After collecting all the evidence and facts I had to communicate this to the branch manager for their approval.

Key Responsibilities:

5

Customer queries

Handling of depot queries

Assisting other depots to locate lost parcels

Quotes

Claims

Uploading POD’s

Booking of collections and deliveries

Tracking parcels / deliveries

Follow ups

Ensuring I receive POP’s before any deliveries / collections

Made sure all the filing was always correctly matched and up to date General Admin & Sales lady Montana General Trading Industries, Birch Acres, Kempton Park

R5 000 ~ no benefits

August 2013 – October 2013 {3 Month contract}

Outline:

I was employed as an office admin & sales lady. I had to answer calls, do quotations for customers, create purchase orders, update all purchase orders on the weekly board, Filing of all POD’s. I also had to do the time keeping of the warehouse employees. From time to time I had to hire equipment used to complete jobs. Deliveries was part of my duties as well as checking stock when delivered to us. Key Responsibilities:

Answering all phone calls

Quotes

Sales order

Capturing of orders

Managing “weekly goal” white board

Kept attendance register up to date for all warehouse staff

Managed all time sheets

Driver / Deliveries

Bar Lady Kabannas Pub and Grill, Brentwood Park, Benoni March 2013 – July 2013 {Better career opportunity} Outline:

I enjoyed being a bar lady. Built very good relationships with the customers. Serving drinks at a fast phase. Stock take had to be done by myself daily. I was trusted to be left alone on days when owner had other obligations. Au-Pair Private Employment, Lillianton, Boksburg December 2012 – February 2013

Outline:

This was my first job opportunity straight after high school. I was looking after a 11 year old boy. My duties included: fetching him from school every day, taking him to after school activities and any sporting events. I helped with his homework, assisting in anything I could until the parents arrived home from work. 6

References

Lisa - 083-***-**** > Value ~ HR Administrator

Cindy - 083-***-**** > Toll ~ Finance Supervisor

Monique vd Merwe - 081-***-**** > ESG ~ Exports Supervisor Zunaid Ebrahim - 074-***-**** > Intertek ~ UK Team Leader Computer Literacy:

Previous - Microsoft Word

Microsoft Excel

Outlook Express

Astra

Kerridge

Pastel Sage

Larita

Education

2010 - 2012

Secondary School / E.G Jansen High School, Boksburg Subjects:

Afrikaans SG

English SG

Business Studies SG

Hotel & Catering SG

Mathematics SG

Life Orientation SG

Computer Literacy SG



Contact this candidate