Customer Service Executive

Suraj Ommer Resume

SURAJ K OMMER

Mobile: +971*********

E-Mail: add5vq@r.postjobfree.com

CARRIER OBJECTIVE

With the abilities of hard work, commitment, and interpersonal adaptability, I look for logistics professional employment compatible with my work experience and skills that offer security and professional growth while being resourceful, innovative and flexible. PROFESSIONAL SUMMARY

● A highly accomplished professional with 22 years of rich & extensive experience in managing export and import operations with the leading organizations.

● Expertise in managing export/import operations encompassing the gamut of tasks for dispatching products from international destinations to another can involve a multitude of carriers, requirements, and legalities.

● Resourceful in preparing Standard Operating Procedures, Manuals to facilitate smooth functioning of the process, ensuring conformance to Service Level Agreements.

● Well versed with the functions related to export and import documentation with standard knowledge of the Government policies, regulations, and provisions of various statutory acts.

● Experienced in liaising with the International and Domestic Shipping partners, Custom department, as well as various other authorities for obtaining approvals & clearances for seamless Export & Import / Cargo operations.

● An effective communicator with excellent relationship building & interpersonal skills.

● Ability to provide excellent customer service.

● Addressing customer queries and complaints relating to import & export operations and parts through with concerned departments to ensure smooth operation and 100% customer satisfaction.

● Having a good relationship with major shipping lines, NVOCC and transporters for more than 15 years and could negotiate rates/avail credit from them MILESTONES - PROJECTS HANDLED

Aida Cruise vessels Port Rashid:

Handled /cleared import containers including reefers from container vessels and delivered cargo / onboard Aida Cruise vessels(passenger ships), arranged to collect the returned cargo from the same vessel and re-exported to Germany after Port Rashid & Jebel Ali Customs formalities (from 2008 November onwards )

Suraj Ommer Resume

Sharjah Hamriya freezone port

Have handled/moved 1,716 MT of yellow peas from Sharjah Hamriya Freezone port side to India via Port Khalid port, Sharjah (handled/cleared the import breakbulk cargo(yellow peas in bulk

)from the M.V.Aqualeo after inspection, stuffed the same in dry containers with the help of conveyor, moved the containers to Port Khalid, Sharjah by road and exported to India after the Port/Customs formalities)

Have handled/moved around 500 MT of steel beams/structures (out of gauge cargo on 15x40’ Frack containers in 3 lots ) from Al Nimr Steel Jebel Ali warehouse to Sri Lanka) Victory Team/XCAT

Have handled/moved 42 powerboats on 42x40’ F.rack (out of gauge) to Italy after Coastal Customs/port/Jebel Ali Customs (Carnet involved)

Also handled project movements for below organizations United Nations Support Office for AMISOM( UNSOA)

World Food Program (WFP)

KBR / US Army

WORK EXPERIENCE

Integrated Service Solutions Global forwarding UAE LLC

(ISS-Global Forwarding UAE LLC )

Senior Operations Executive – Cargo Export September 2018 – until now

● Handling exports from Jebel Ali to the rest of the world for FCL, LCL consolidation as well as LCL co-loader shipments.

● Handling all nomination cargos, LCL, FCL, specialized equipment, cross stuffing/import for re- export, etc.

● Liaising with shippers/consignees and consignment agents for ensuring smooth operations, systems and procedures for distribution and logistics

● Nominating hauler code and paying port charges online for import containers

● Arranging cargo inspections at shipper’s warehouse and lashing for export containers

● Resolving customer queries for better turnaround time and customer satisfaction.

● Liaising with Shipping lines for better rates, space for earlier sailing vessels, container releases, b/l releases, etc.

● Arranging payments to the shipping lines and vendors against invoices/as agreed

● Quoting rates to the agents for export shipments

● Coordination between customers and transporters for delivery of cargo/empty container to the customer designated unstuffing/stuffing point.

● The well versed online system of the major carriers with booking, shipping instructions, invoicing, etc.

● Liaising with shipper/agent for the documents to process the ED, b/l draft confirmation and original b/l release as per the agreed terms

● Invoicing destination agents, contract customers, etc. Suraj Ommer Resume

Inchcape Shipping Services LLC (Dubai) June 2005 – August 2018 Operations Executive Exports & Imports (Cargo Services)

● Handling Imports & exports to & from Jebel Ali to the rest of the world for FCL, LCL consolidation as well as LCL co-loader shipments.

● Handled all nomination cargos, LCL, FCL, specialized equipment, etc.

● Liaising with shippers/consignees and consignment agents for ensuring smooth operations, systems and procedures for distribution and logistics

● Resolving customer queries for better turnaround time and customer satisfaction.

● Liaising with Origin agents to ensure import documents are received on time for the timely release of cargo.

● Handling logistics operations to provide timely delivery of consignments involving liaising with regulatory authorities and significant carriers

● The well versed online system of the major carriers with booking, shipping instructions, invoicing, etc.

● Knowledge about INTTRA system, which most of the carriers prefer to work with.

● Thorough knowledge of LC documentation + added responsibility of signing the b/ls

● Holding good rapport with the customers and carriers

● Coordination between customers and transporters for delivery of cargo/empty container to the customer designated unstuffing/stuffing point.

● Quoting charges to origin agents for DDU/DDP

● Cross-Stuffing of the container from one line to another.

● Ensuring Compliance with company policies and procedures.

● Ensuring timely collection of delivery orders arrange delivery of cargo to the customers.

● Checking all documents are in order well before vessel arrival and arrange payment collection well in advance to adhere to company policies.

● Handling DDP/ DDU shipments, co-ordinate with origin agent and consignee for the customs clearance, and delivery for DDP/ DDU shipments.

● Invoicing origin agents, contract customers, etc.

● Handling D/O counter, issuing D/O to the customers.

● Creating EDI files for LCL import console containers and filing manifests with Dubai Customs. Moonlight Shipping Agencies Pvt. Ltd June 2002 – May 2005

(Agents for Romav Ltd London, NVOCC)

Documentation Head & Administration

● Handling export & import documentation

● Liaising with c&f agent / shipper for the b/l draft confirmation and original b/l release

● Handling daily/weekly reports (sales,cheque collection/deposit & port accounts) and sending to the H.O

● Liaising with Clearing & forwarding agents for export cargo and with agents for the import cargo

● Liaising with port, Customs & stevedors for smooth operation Suraj Ommer Resume

Greenways Shipping Agencies Pvt. Ltd Kochi, India June 1998 – June 2002

(Agents for Evergreen marine corp. Taiwan and A.S shipping) Operation executive

● Attending berthing committee meetings with Cochin Port trust authorities, Customs & Harbour Master for booking Berth for our Feeder vessels

● Booking Pilot to onboard feeder vessel to bring from the outer roads, arranging Customs inspection onboard once the vessel berthed

● Arranging to IGM and EGM with port and Customs

● Liaising with mainline operators(MLO) for selling our feeder’s slots and getting space for Evergreen and Uniglory containers to the transshipment port

● Supervising port and stevedoring operation

● Arranging feeder sailing, container transshipment reports to the transshipment port with the second leg vessel details to get earlier connections sailings PROFESSIONAL AND EDUCATIONAL QUALIFICATIONS

● Graduation in B.com

● G-NIIT (course completed) form National Institute of Information Technology (NIIT) Cochin

PROGRAM ATTENDED:

● MS Office, Powerpoint, etc

● Certified training courses by Dubai Customs for E-mirshal DRIVING LICENSE

● Holding a valid Indian & UAE light vehicle license. PERSONAL

Date of Birth : August 31st, 1973

Nationality : Indian

Visa Status : Employment

Marital Status : Married.

Permanent Address : Khadeeja Manzil, CC XI/716, Bishop’s garden, Fort Kochi Ernakulam dist, Kerala, India.

Tel : +91-938*******

Contact in Dubai : Mobile : +971-**-*******

E mail : add5vq@r.postjobfree.com

Linguistic Skills : English Malayalam Hindi Tamil

Contact this candidate