Customer Service Security Officer
Resume:
Doreen Kisaro
Mombasa
************@*****.***
A position efficient and proactive person with excellent knowledge of guest service, experience of handling variety of tasks proficiently, works both on own initiatives and a strong team player. Willing to relocate: Anywhere
Work Experience
Data Entry
Research team collecting data on girls retention in schools in Mombasa County - Mombasa kenya 2018-02 - 2018-04
JIELIMISHE
• Research team collecting data on girls retention in schools in Mombasa County. SECURITY OFFICER
TRANSGUARD GROUP LLC - DUBAI, AE
2012-01 - 2014-03
UAE.
RESPONSIBILITIES
• Frisking and searching of all the clients, visitors and staffs entering and coming out of the premises
• Issuing of passes to visitors, suppliers and contractors
• Ensuring that all the staffs, visitors and contractors sign in and out of the log books
• Issuing of metallic and electronic keys to staffs and contractors
• Patrolling all sites of the premises for any potential danger
• Making sure all the lights and control panel are in good order
• Ensuring that the fire alarm systems and fire extinguishers are okay
• Making and answering calls from the hotel staffs if there is any problem concerning the guests
• Handling of the lost and found items of the guests CUSTOMER SERVICE
TRANSGUARD GROUP LLC - DUBAI, AE
2010-11 - 2011-11
Special Handling) at Dubai International Airport.
RESPONSIBILITIES
• Responsible for the care of passengers with special needs, sick, elderly passengers in wheelchairs, incapacitated, inexperienced travellers and children travelling alone as unaccompanied minors.
• Ensuring the smooth handling of passengers at departures, arrival, check-in, transfer areas and the boarding gates.
• Meet and greet services.
• Providing a high level of customer service and professionalism taking considering all customers have express requirements.
• Highlighting any recurring problems that are brought forward through traces and then direct the information accordingly for corrective actions to be taken promptly.
• Offer professional, friendly and engaging customer service.
• Assist guests regarding terminal facilities.
• Follow all safety procedures
SALES REPESENTATIVE
ELSY'S COMPANY
2008-02 - 2009-03
RESPONSIBILITIES
• Greeting and welcoming customers
• Assisting customers needs to their satisfaction
• Taking records of customers documents
• Ensuring sales targets are met
• Communicating successfully with team members to ensure operations run effectively and efficiently Education
High school or equivalent
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