Employee Relations Front Office

Joel C. Valencia

Cell: +971*********

E-mail: add5um@r.postjobfree.com

Objectives:

Seeking a challenging position that could make best use of my knowledge & experience and the exposure received from a cosmopolitan working environment which enabled me to learn and gather more from different cultures and have acquired the qualities of working in peace and harmony as well as to respect each other cultures and reach one common goal. In the event being chosen the position mentioned I assure that I would confidently carry out my duties assigned to me, efficiently in a professional manner and to the entire satisfaction of the management.

Skills :

Outstanding Interpersonal Skill.

Excellent communication skill in English

Sound judgment and decision making skill.

Dynamic personality.

Extremely committed and motivated.

Ability to perform works requiring medium-heavy physical effort.

Ability to interpret and follow simple oral and written instructions.

Good leadership skills

Excellent guest service & communication skills

Knowledge of maintenance of rooms, bathroom as well as cleaning them keep company's standards.

Can efficiently work in a computerized environment

Computer knowledge (MS office,Triton, Opera, Outlook,FBM)

Duties and responsibilities:

Conducts daily briefing for Room Attendants.

Conducts daily inspection of employee grooming.

Inspects all guest rooms, corridors and pantries on a daily basis to ensure highest standard of cleanliness.

Conducts on the job training for all Room Attendants.

Maintains effective employee relations.

Checks and maintains equipment and machines used. Prepares job orders and co-ordinate with Engineering for follow up.

Ensure special attention given to VIP rooms.

Attends daily briefing with EKH/AEH in Housekeeping.

Report any sick, irregular guest, and any stranger on guest corridors to the Housekeeper, Security Office immediately.

Proper handover and takeover of the incoming and outgoing shifts to be handled well.

Report all Lost & Found items to Housekeeping.

Prepare discrepancy report for the front office.

Conduct fumigation for the rooms and floors.

Follow up “Do not Disturb” rooms.

Prepare inventory for room linen.

Notify Housekeeper any damage caused by guest.

Check and follow all maintenance report If the work is incomplete.

Waters and changes all flowers as per schedule requirement.

Ensures that all flower arrangements look pleasant before the delivery to the rooms.

While inspecting guest rooms and other area there should be eye for detail.

Daily physical inspection of occupied, vacant and checkout rooms to be done at 1300 hours.

Make sure maid trolleys are parked well in the guest corridors and while cleaning room the trolleys must be parked properly at the guest room entrance.

Monitor the Key Issue no. 3 / Entering/Leaving a guest’s room is followed by the room attendant.

Ensures punctuality, attendance and courteous attitude.

Performs related duties ad special projects as assigned by superior. Responsible for effective mini bar management as per organizations standards & maintains relevant reports.

Attends training on fire safety and security systems.

Ensure all guest rooms are cleaned and turn down on time.? Reports to the AHK and / or the EHK for all day to day operational decisions.

Check for guest laundry with the room attendant.

Work Experience:

Oct. 2010 to Jan. 2011 Housekeeping - Kempinski Hotel, Dubai, U.A.E

( under Speed Cleaning Company L.L.C.)

Jan. 2011 to Feb. 2012 Supervisor - Golden Mile 2 Palm Jumeirah, Dubai, U.A.E.

( under Speed Cleaning Company L.L.C.)

Feb. 2012 to Feb. 2013 - Supervisor - Kempinski Hotel And Residences Palm Jumeirah

( under Speed Cleaning Company L.L.C.)

Mar.2014 to Apr. 2015 - Housekeeping Team Leader

(Al Massa Hotel)

April 2015 till present Housekeeping Supervisor - Carlton Tower Hotel

Education:

Secondary : San Quintin High School

San Quintin, Pangasinan Philippines (1994)

College : Patria Sable Corpus Colleges

Santiago City, Isabela Philippines

Course : Bachelor of Science in Computer Science

Passport Details:

Nationality : FILIPINO

Date of issue:12 December 2019

Valid Until : 11 December 2029

Issuing Authority : Phil. Consulate General Dubai UAE

Contact this candidate