Customer Service Sales

RITZ G. LEGASPI, CPC-A

Electra St., Abu Dhabi ***3

Mobile Number: +971*********

ritz add5rq@r.postjobfree.com

SKILLS

Trusted key holder well versed in several computer systems MS Window Proficient Proficient in Cash Management Strong Negotiating Skills Inventory Control Familiarity Adaptability Quick learner

Customer Satisfaction Team player

WORK HISTORY

APRIL 2016 – JUNE 2020

Front Desk Executive (Inpatient and Outpatient Dept.) NMC Specialty Hospital APRIL 2017 to 2019 (OPD- Skin Dept. NMC Specialty Hospital) APRIL 2019 – current (FMC NMC Al Bateen)

• Greets and register patients upon arrival; creates file for non-existing patient

• Check if insurance is acceptable and eligible in the facility

• Coordinates with the insurance department for certain query and approvals

• Do the necessary billing for the patient; collects and process payments (consultation, laboratory fees, radiology test fees)

• Print reports needed and requested by the patient either by email or upfront

• Handles multiple departments (FMC NMC Al Bateen)

• Coordinates with other department for the referrals of doctors; booked appointments of patients for their next visit

• Handles administration work to the floor assigned to APRIL 2016 to 2017 (Inpatient Dept. NMC Specialty Hospital)

• Explains to the patient admission procedures and gather necessary signatures

• Proper checking of insurance eligibility in the facility

• Registers admitted patient with corresponding ICDs for observation, daycare, etc.

• Coordinates with proper department regarding DRG approvals and revisions

• Responsible for the billing entries (IV, CPT/s, Anesthesia code/s) of all patient in the ward assigned to

• Collects and process payments from the patients upon discharged

• Provides necessary documents for patient (Lab and Radiology results; medical reports)

• Discharge patients from the system

• Managed administration work in the ward assigned to

• Compliant of Joint Commission International standard APRIL 2008 – OCTOBER 2015

Customer Service Associate – Sun Life of Canada Philippines, Inc.

• Served as the Officer-In-Charge for the site office

• Promptly response to general queries from clients in a timely, accurate, and courteous manner

• Processed all disbursement related transactions received using various systems (WMS, Ingenium, Oracle CAS) with FATCA and Anti-Money Laundering guidelines

• Received and processed payments for renewals, reinstatement and additional investments

• Update, change and correct necessary information for clients in the system

• Cross-trained and provided back-up for other colleagues when needed

• Handles replenishment of petty cash fund of the site office

• Manage office administration; execute sales and marketing functions for the site office JUNE 2007 – FEBRUARY 2008

Sales and Administration Coordinator – Brilliant Packaging Enterprise

• Ensure sales growth, regulates and coordinates the planning and delivery of products

• Handles query about specs and prices of products

• Seek and negotiates with the suppliers; Prepares invoice from time to time

• Generates monthly end-report for sales and inventory maintaining a high accuracy rate

• Review recruitment and provide oversight of the recruitment process; coordinates short list reviews NOVEMBER 2005- MAY 2007

Sales Coordinator – Asia Metal Trading Corporation

• Supervised the planning and scheduling of daily pick-up and delivery of products for the sales team

• Coordinates with the necessary trucking services to be used for hauling and negotiates with at least 10% less from their standard rate

• Prepares and send out quotations

• Responsible for the petty cash budget of the sales team

• Processed Custom and PEZA documents from time to time LICENSURE

Certified Professional Coder – December 2019

EDUCATION

2001 Bachelor of Arts in Political Science

De La Salle University – Dasmariñas, Cavite

CERTIFICATIONS

Medical Coding Course – 2019 (Bait Al Hekmah Management Consulting) LOMA 301 – 2013 (Life Office Management Association) LOMA 290 – 2011 (Life Office Management Association) LOMA 280 – 2010 (Life Office Management Association) PROFESSIONAL DEVELOPMENT

Service Plus: Beyond Customer Expectations – 2015

Delivering Great Customer Experience – 2015

Handling Complaints and dealing with Unhappy Customer – 2015 BSP Recognizing and Handling Money Counterfeit – 2015 AMLA & FATCA Training – 2015

Estate Planning – 2015

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