Alicia Rizvi

**** ******** **** *** ***, Elk Grove Village, IL 60007

630-***-**** ● add5q6@r.postjobfree.com

EDUCATION

BS in Operations Management Information Systems December 2018

BS in Human Resource Management

Certificate Data Analytics/SAS software

Northern Illinois University, College of Business

Associate in Science December 2016

Elgin Community College

PROFESSIONAL EXPERIENCE

Hickory Farms Joliet, IL

ERP Specialist May 2020- Present

Support Microsoft Dynamics 365 ERP system by testing, designing, implementing, configuring, and documenting new enhancements to the system

Listen to, understand, and validate feedback from end users to ensure improvement suggestions meet business requirements

Continuously research and adopt new technologies, software, and hardware.

Collaborate with developers to create and implement new solutions

Document standard operating procedures and training material

Identify and solve software issues using root cause analysis techniques

Reinhart Foodservice Rosemont, IL

WMoS Deployment Analyst Oct 2019-May 2020

Implemented Manhattan WmoS Software across 26 divisions

Supported inbound, outbound, and inventory operations and provide solutions to problems

Provide after hours support to end users 24/7

Traveled 90 percent of the time and had to be able to quickly adapt to new environments

Involved in the configuration and deployment of Manhattan and SAE software

Responsible for developing training materials and training end users

Documented standard operating procedures and exception scenarios

Provided go live functional and technical support and troubleshooting

Identified root causes of technical and operational issues in order to support end users and drive efficiency

Great Lakes Coca Cola Niles, IL

Logistics Planner Jan 2019-Oct 2019

Utilized Business Intelligence tools to make strategic planning decisions

Liaison between corporate and distribution center to ensure mutual understanding of processes

Analyzed data to create and automate reports using Cognos and other tools

Performed daily data maintenance to eliminate discrepancies within the operation

Completed in depth analysis for business optimization project that enhanced reporting tools

Solved customer service tickets to ensure the highest level of customer satisfaction

Granite City Food & Brewery Schaumburg, IL

Server Nov 2016-Present

Accurately input orders into POS system with minimal to no errors

Continuously drive sales when interacting with customers

Assisted colleagues during high volume periods to promote teamwork while providing exceptional service

TECHNICAL SKILLS

Computer Skills: SAP/SAS Software, JavaScript, KRONOS, Salesforce, HTML and CSS, SQL, Python, Tableau, Visual Studio, Microsoft Office Suite Products, Cognos, WmoS Manhattan Software, SAE software, Truck Builder, Roadnet, Microsoft Dynamics 365

Office Skills: Office Management, Data Analysis, Customer Service, Data Entry, Strategic Planning, Database & Records Management, Software implementation and configuration

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