Quality Assurance Analyst

Mike Sonneville

Bourbonnais, IL • 779-***-**** • **************@*****.*** • linkedin.com/in/mikesonneville QUALITY ASSURANCE ANALYST / TECHNICAL PRODUCT MANAGER Information Technology specialist in various facets such as Technical Product Management, Quality Assurance, and Business Analyst. Capable of supporting the planning and executing of system testing on simple to complex implementations. Ability to work collaboratively within the IT department and business units to execute and validate test cases based upon system requirements. Proficient at developing test plans, test cases and test reports on multiple projects of varying size. Able to perform testing on various software, telecom and reporting systems. SKILLS

• Eye for detail in finding defects

• Understanding business needs

• Creating understandable requirements

• Maintaining organization during lifecycle

SOFTWARE

JIRA, Charles, Crashlytics, Firebase, Trello, Android Studio, Mingle, Quality Center EXPERIENCE

Expedia, Chicago, IL 2011 – 2020

Technical Product Manager, 2019 – 2020

Performed technical product manager role with six white label applications under the Expedia Group umbrella as well as identified and triaged gaps between the Expedia app and the white label apps.

• Worked collaboratively with the product manager prioritizing stories and defects and facilitate meeting with stakeholders to provide updates on work and create defects for the white label apps. Sr. Software Engineer In Test, 2011 – 2020

Led Android test execution for functional tests on an app that supports 32 points of sale and 23 languages.

• Directed and performed regression testing on the iOS and Android apps.

• Collaborated with appropriate managers, designers, and developers on feature work and participated in planning iterations, grooming of stories, and retro meetings in an agile iteration cycle.

• Oversaw Release Manager activities for weekly Android release.

• Engaged with user happiness team to reproduce issues from external users as well as answer questions. CVS Caremark, Northbrook, IL 2006 – 2011

Sr. Quality Assurance Analyst

Developed estimates, test matrix, test plan and executed test cases for a web-based, pharmaceutical systems and created data for testing and reported defects to project manager and developers.

• Assisted in user acceptance testing and created test completion report. Healthcare Services Corp., Chicago, IL 2005 – 2006 Lead Business Analyst

Created training material, test plans and test cases for an internal billing system and led use case meetings with business owners.

BlueCross BlueShield Association, Chicago, IL 2000 – 2005 Sr. Quality Assurance Analyst

Sr. Business Analyst

EDUCATION

Master of Business Administration (MBA)

Keller Graduate School of Management of DeVry University, Chicago, IL Bachelor of Science (BS) in Business

Western Illinois University, Macomb, IL

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