Ouafae Merzouki

Fort Saskacthewan, AB

780-***-****

add5p5@r.postjobfree.com

Highlight of Qualifications

Experienced Customer Service professional with additional work experience in Administrative and Hospitality Industry in various industries Internationally

Exceptional organizational and analytical skills, comfortable dealing with stress and pressure

Provide administrative assistance to executives and management team members as required

Demonstrates cognitive flexibility, and able to think outside the box

Valid class 5 drivers license with reliable transportation

Fluent in primary conversational language in Arabic, understand French with minimal spoken English- Currently enrolled in ESL course work through CALLS

Relevant Skills

Housekeeping Skills

Established and maintained clean and comfortable "home" environments by performing cleaning duties including vacuuming, cleaning windows, dusting, and bathrooms

Assisted customers by providing detailed information and resolving complaints

Reported any damage, maintenance problems, safety issues, and potential hazards to management, ensuring adherence to safety code procedures

Remove dust, sweep and strangles manually or with machines and appliances walls, floors, ceilings, windows and glass door frames, furniture and carpets

Cleaning and disinfecting bathrooms, sinks and other sanitary equipment

Carry lines, towels, toilet items, and cleaning supplies

Garbage collection and take it to a specific location

Check for detergents and accessories

Performs individual service order management

Customer Service Skills

Efficient care and concern for customers ensuring prompt service

Superior multitasking and prioritization skills to ensure accuracy and safety

Effective team player and able to collaborate with other staff to ensure a fun environment

Consistently improve customer satisfaction through resolution of conflicts, issues and concerns

Extremely organized with adept time management skills to meet deadlines and ensure accuracy

Punctual and courteous to all staff, fellow employees and clients

Assisted as required with day to day tasks as identified by other administration and managers

Handle exchanges and refunds in a quick, efficient manner

Interpersonal Skills

Able to handle customer interactions a day, providing, friendly and polite service to ensure customer retention and satisfaction

Cross Trained and provided backup for other staff when needed, training new staff on policies, procedures and site-specific orientation

Regular contact with new people from diverse backgrounds and diverse needs

Capable of problem solving, anticipating and analyzing problems and working towards increased productivity

Work effectively in a group or team to achieve goals.

Interact and respond to requests and situations in a friendly, professional and respectful manner

Strong track record in managing multiple tasks on deadline while maintaining high standards

Recognize and seek opportunities for continuous learning to gain new skills, strong willingness to improve skill set with hands on learning experiences or personal development

Listen and communicate with children and young people in a way that is appropriate for their age

Establish professional boundaries to manage behaviour in an effective and positive way

Safety and Leadership Skills

Able to plan and prioritize tasks with effective time management skills

Experienced in delegating tasks to employees

Active team player, able to effectively communicate with employees and co-workers, ability to work with and new staff and students

Excellent time management skills and organizational abilities

Excellent problem solving and analytical skills; able to adapt to challenging situation

Ensured the company HSE and QA policies and standards were implemented

Participated in daily safety meetings with employers and responsible for ensuring that safety procedures and policies were upheld at all times

Excellent problem-solving skills and ability to think outside the box

Relevant Education

University of Morocco 2004

Bachelors Degree- Historic Geography, Morocco

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