Service Representative Assistant

AMBER CASTILLO

**** ********* *****, *********, ** 18610 C: 570-***-**** *****.**********@*****.***

OBJECTIVE

To be able to demonstrate my expertise in the job, to help customers/guests, as well as the institution, meet its goal and objectives toward providing excellent service

SKILLS

Patient Care & Safety

CPR Certified

Medical Terminology

Electronic Medical Records

BLS Certified

Patient Advocacy and Support

Privacy/ HIPAA Regulations

WORK HISTORY

Server, 02/2016 to Present

Longhorn Steakhouse – Moosic, PA

Assisted guests with making menu choices in an informative and helpful fashion

Maintained knowledge of current menu items, garnishes, ingredients and preparation

Regularly checked on guests to ensure satisfaction with each food course and beverages

Managed closing duties, including restocking items and reconciliation of the cash drawer

Patient Service Representative, 07/2018 to 12/2018

Aspen Dental – Wilkes Barre, PA

Verify dental insurance benefits in order to give patients an accurate estimate of treatment cost

Explain policies, procedures, or services to patients using medical or administrative knowledge

Managed account and patient records according to HIPAA confidentiality standards

Entering the dentist’s recommended treatment into action by presenting and explaining the treatment plan to the patient, scheduling appointments, and taking payments

Home Health Aide, 03/2018 to 07/2018

Aveanna Health Care – Wilkes Barre, PA

Instructed patient in health and personal habits, such as eating, resting, and toilet habits.

Provided patients and family with emotional support and instructions in preparing healthy meals, independent living, and adaptation to disability or illness

Coordinated with doctors and registered nurses to develop care plans for patients

Maintained records of patient care, condition, progress, or problems to report and discuss with supervisor

Utilized strong assessment skills to determine necessary patient care

EDUCATION

Bachelor of Science: Professional Studies in Nursing, 08/2019 to Present

Penn State University - Scranton, PA

GPA: 3.7 out of 4

Certified Nursing Assistant – Graduate 02/2018

Monroe Career & Technical Institute

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