** ******* **** - *******

* **** **** - ** ******* 2019

ADISA SAMUEL OLUWOLE

No. 4 agunfoye street, Igbogbo unit, Ikorodu Lagos Nigeria,, 081******** add5mm@r.postjobfree.com

To obtain a position that will enable me to use my strong organizational skills, award-winning educational background, and ability to work well with people.

MTN YELLOW BOX (LUMOS NIGERIA) - LAGOS

Information Technology/Network Manager

Managing and providing first-tier IT support to queries via phone, email, face to face and remote support to over 800 users, ensuring full-service excellence across more than 7 departments from Servers, Network and up to end-user support;

• Configuration and management of Firewalls, Switches, Wireless LAN Controllers, Access Points etc.;

• Configuring IP phones, Cameras, NVR’s, Network Printer etc.;

• Application support (ERP, CRM, Tableau, ServiceDesk, Asana etc.);

• Installing, configuring and managing Access Control Terminals, Computer Hardware, Operating Systems and Applications;

• Network monitoring, troubleshooting issues and maintenance;

• Managing Data Center, ensuring that all the optimal conditions and security measures are met;

• Microsoft Windows Server administration (Active Directory, Group policy, DHCP, DNS);

• Monitoring service desk records and analyzing reports, managing and tracking user logs for IT issues, problems and requests and taking preventive actions to ensure service levels are met across operational group;

• Google Apps mail support and profile management of users;

• Creating, maintaining and escalating service request to various levels based on severity;

• Managing Antivirus Server & Clients;

• Call centre management and support;

Achievement:

• I successfully setup, designed network architecture and configuration of IT devices of Abuja head office, Lagos Head office, Lagos Warehouse, Lab and call centre of over 70 seats;

• Implementation of business continuity process by configuring redundancy for all core devices to improve business and IT operations;

• Met and exceeded performance levels of over 95% first call resolutions;

• Initiated IT asset management and tracking leading to a decrease in cost incurred in purchasing additional hardware;

NETCOM AFRICA LIMITED Victoria Island Lagos Nigeria Data Center Management Engineer (NOC Mgt)

• Responsibility for ensuring Data Center 24/7 availability

• Restriction, monitoring and control of access into the Data Center.

• Procurement and maintenance of Environmental Control Units in the Data center.

• Proper Inventory control of the Data center equipment.

• Proper documentation and reports of equipment performance in the Data Center.

• Maintaining ownership of Change Management Request (CMR) for the Data Center activities.

• Labeling of equipment/devices in the Data Center according to approved naming convention.

• Creation of Data Center Policies

• Ensuring proper laying of network cables

• Support for collocating client devices and remote support for collocated clients CAREER OBJECTIVE

EXPERIENCE

4 April 2018 - 21st May 2019

2015 - 2017

•Ensuring 99.9% network availability across all Network platforms

•Observing trends and generating network reports to maintain & enhance quality service delivery

•Fault handling and escalation (identifying and responding to faults on networks, liaising with 3rd party suppliers, handling escalation through to resolution)

•Providing first line diagnostics concerning network observations/occurrences by troubleshooting effectively and reporting efficiently.

•Managing and maintaining network monitoring system, reporting trends and observations within the network including all aspects of internal and external network devices and systems

•Providing second level support to resolve complex, technical customer problems as well as rendering support services to field engineers and other technical teams within NOC internal and external Service Level Agreement (SLAs)

•Documentation of trouble resolution through the use of trouble ticketing system while ensuring all activities comply with organized standards.

•Data Center Management (equipment collation, collocation and Inspection). Presto Integrated Solution

Network/System Engineer

. Maintaining LAN, WAN and server architecture

. Solve existing security issues, such as viruses or hardware malfunction

. Testing systems for vulnerabilities in hardware and software

. Maintaining virtual private networks, firewalls, email security and web protocols, security and programs

. Creating virus detection systems

. Developing tracking scripts to record system vulnerabilities

. Reporting security analysis findings

. Supervising the instillation of new software and hardware

. Analyzing and implementing new security protocols and technologies

. Configure networks on Mikrotk routers and to ensure their smooth and reliable. .Provided a campus wide wireless

. network utilizing mikrotik access pointes and mikrotik wireless WAN site-to-site bridges. . Designed and Implemented 3CX

VoIP PBX. operation for fulfilling business objectives and processes. • Monitor network performance and troubleshoot problem areas as needed. • Oversee installation, configuration, maintenance, and troubleshooting of end user workstation

hardware, software, and peripheral devices. • Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances. • Monitor and test network performance and provide network performance statistics and reports.

Mobest Infotech Solutions

Network Engineer

Establishing networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standard. • The design and implementation of new solutions and improving resilience of the current environment. • Maximizing Network performance by monitoring performance, troubleshooting network problems and outages scheduling upgrades and collaborating with network architects on network optimization. • Configuration of routing and switching equipment; configuration of hosted IP voice services; basic configuration of firewalls. • Remote troubleshooting and fault finding if issues occur upon initial installation

• Computer Engineering Instructor, hardware Repair and maintenance (N+, A+). • CCTV Instructor, Design, Implementation

installation, Repair and maintenance. • CISCO Networking Academy Instructor (CCNA, CCNP). • Website design and web development for school portals. • Database management system, Oracle SQL, Microsoft SQL Server 2014. • Autodesk, AutoCAD 2016 Design in 2D and 3D Instructor. • Telephone System Design and Implementation on Intercom, 3CX Phone system (Hosted and Onsite Solution), Bicom, RasPBX, FreePBX, and Asterix. • Cloud Computing Design and Implementation solution

University of Sunderland, Sunderland United Kingdom MSc. In Telecommunication Engineering

65% merit

2015

Lead City University, Ibadan Nigeria

BSc in Computer Science with Electronics

3.49 Second Class lower

2011

EDUCATION

Operating system, Installation and Maintenance (Windows, Linux, IOS). Networking & Hardware Engineering. Network Design and Simulation (Packet Tracer and GN3). Wireless Communications on LANs and WANs (Wi-Fi, WiMAX, UMTS and LTE). Network Security and VPN Solutions. Video Broadcast Systems and CCTV Design Digital Telephone System for Intercom 3CX Phone Systems (Hosted and Onsite Solution), FreePBX, BiCOM, RasPBX and Asterix System PROFESSIONAL COURSE ACQUIRED 2009 Power Electronics (Building Inverter System) 2010 CompTIA A+ Computer Engineering, Networking+ 2013 Cisco Certified Network Associate (CCNA) 2013 Certified Wireless Network Administrator

(CWNA) 2013 NATIONAL YOURTH SERVICE CORP (NYCS) 2014 Cisco Certified Network Professional (CCNP In view) 2016 DATABASE MANAGEMENT SYSTEM (ORACLE SQL/MSSQLSERVER 2014) Operating system, Installation and Maintenance (Windows, Linux, IOS). Networking & Hardware Engineering. Network Design and Simulation (Packet Tracer and GN3). Wireless Communications on LANs and WANs (Wi-Fi, WiMAX, UMTS and LTE). Network Security and VPN Solutions. Video Broadcast Systems and CCTV Design Digital Telephone System for Intercom 3CX Phone Systems (Hosted and Onsite Solution), FreePBX, BiCOM, RasPBX and Asterix System Marital Status : Married

Nationality : Nigeria

Known Languages : English, Yoruba, Hausa and French(Basic) TECHNICAL SKILLS

PROFESSIONAL TRAININGS ACQUIRED

INTERESTS

PERSONAL INFORMATION

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