PROFESSIONAL EXPERIENCE

Senior Manager of Account Services, Makai HR April 2019 - March 2020

Built and managed a team of 24 business processing staff who processed payroll, worker’s compensation, invoicing, benefits, and HRIS (PrismHR) configurations for all 150 client companies

Created company-wide standard operating procedures for the payroll, benefits, worker’s compensation, implementation, account management, and support teams while reporting directly to the Chief Operating Officer

Trained staff on HRIS configurations for new clients with complex payroll, time tracking, applicant tracking (ATS), insurance, and benefits needs

Managed the technical process for Open Enrollment rate increases and HRIS configurations for 150+ small and large businesses to effectively enroll 2000+ active worksite employees into Kaiser medical, HMAA medical, VSP vision, HDS dental, Reliance Standard life, and flexible spending (FSA) plans

Built and managed the support team to service 2000+ employees on HR, payroll, and benefits needs Implementation Manager, Makai HR February 2018 – April 2019

Implemented 50+ new clients to Makai HR’s PEO services for payroll, benefits, ATS, and employee policies

Created the implementation workflow, training program, and process in our Client Space CRM

Trained employers of small and large businesses to use HRIS platform in a wide range of industries via web and in-person trainings

Onboarded 500+ client employees onto our payroll system, employee policies, benefit plans, and HRIS tools

Worked with employers to create new employee policies for HR compliance, inclusion & equity, and employee review and compensation procedures

Client Success Manager, Organizer Inc. April 2016 – November 2017

Implemented 80+ political campaigns and non-profit organizations onto the Organizer platform to manage their campaigns, and voter contacts

Managed and supported 60+ clients through the high-stress election season through in-person and web trainings

Created collateral and web-tools for the client support and implementation team

Built tools and standard procedures for managing support and product requests via Jira and Hubspot CRM Senior Account Representative, Practice Fusion Inc. July 2012 – October 2015

Managed a pipeline of 300+ accounts, and sold 40+ medical practices a month an agile, complex, web-based electronic health record platform

Promoted as a leader within the sales team to work exclusively with enterprise level healthcare organization and large medical practices with 100+ employees

Demonstrated, pitched, and implemented a complex health record platform with extensive functionalities in managing patient charts, diagnosis, prescriptions, labs, schedules, and billing 5-10 times a day

Effectively advocated for product developments by creating reports and presentations of client experiences for product management and product marketing teams

Collaborated with the HR department to coordinate the training and onboarding for new staff onto the sales and account services team

Member of the company diversity committee where we organized educational events and discussions around company equity Outside Sales, Gen110 October 2011 – June 2012

Sold 100+ solar electricity power purchase 20-year contracts by conducting demos for 500+ homeowners and businesses

Generated leads by going door to door, building relationships for referrals, and through social media

Assisted the development of the recruitment department by conducting interviews and creating job materials Program Director, Energy Service Corps August 2010 – October 2011

Started AmeriCorps and USPIRG program to organize Californians around service and education for clean energy

Developed the program message, strategy, budget, and plan

Fundraised $50,000+ in grants, and coordinated over 20+ fundraising events on college campuses

Recruited and managed a team of 5 fulltime AmeriCorps members and a team of 60 part-time student members to recruit and train over 2,000 community volunteers on 10 campus locations across the state

Managed a $500,000 AmeriCorps grant and budget with extensive administrative and database requirements Citizen Outreach Canvass Director, Fund for the Public Interest Summers of 2005 – 2010

Top performer of 40 campaign offices by maintaining a fundraising average of $325 per day

Directed campaign offices in locations all over the country that each fundraised $300,000 to $600,000 each summer for Environment America, The Human Rights Campaign, Sierra Club, and USPIRG

Recruited, training, and managed up to 40 canvassing staff each summer to meet daily fundraising goals

Trained and managed 4 assistant directors to work 80 hours a week managing staff, media outreach, lobbying efforts, and campaign events

Managed the campaign office budgets, accounting, payroll, and databases for 40+ staff Political Organizer, Public Interest Network August 2005 – August 2010

Recruited, trained, and managed over 50 interns to run grassroots campaigns around consumer rights and environmental protections

Won a campaign allotting $50,000 a year for 10 years to fund an advocacy, service, and education program from students at Southern Oregon University through lobbying, generating public pressure, building coalitions, and media

Managed campaign to register 10,000+ new 18-24-year-old voters in MA, AX, and NJ to turn out the vote

Promoted in 2008 as a Lead Manager to manage 4 Political Organizers throughout Massachusetts EDUCATION

Hayward High School (2002)

University of Massachusetts, Amherst Social Thought and Political Economy (2005) Student Government Governor of Central living area, 2 term Senator, and Chapter Chair of MASSPIRG Students SKILLS

Proficient in the following technologies:

Prism HRIS, Lever ATS, TimeClock Plus, Salesforce CRM, Netsuite CRM, Hubspot CRM, Clientspace CRM, QuickBooks, Microsoft Suite (including Excel), Google Suite, Zendesk, Slack, Zoom, Go To Meeting Languages:

Bilingual in English & Korean

Other:

Experience working with an outsourcing team in the Philippines requiring frequent travel, cross-cultural communication, and remote tele-commuting

AWARDS & RECOGNITIONS

Makai HR annual core value awards for “Be More” in 2019, and “Kakou” in 2018 Human Rights Campaign award for being the highest grossing fundraiser in 2006 Practice Fusion Inc. team award for working with the recruitment department to create and manage the training program for all new sales and account management staff INTERESTS & ACTIVITIES

Trekking and hiking, free-diving, swimming in deep ocean waters, diversity & equity, dance, mental health and psychology, Yin yoga, cooking for friends, travel, truth and authenticity, mentoring youth, history museums, comedy

Contact this candidate