Jesus Valdez

**** *. ********* ***., *******, IL 60625 • add5k4@r.postjobfree.com • 773-***-****

PROFESSIONAL EXPERIENCE

Peapod, Lake Zurich, IL

Transportation Supervisor June 2018 – Present

Peapod, a subsidiary of Ahold Delhaize, is an online grocery delivery service based out of Illinois. The company prides itself in being one of the oldest and most popular grocery delivery services in the marketplace. Peapod delivers to 24 Urban Markets.

• Supervise and manage over 100 Ambassador Drivers. Responsible for new hire on-boarding, training and on-going driver support for the entire Mid West Region. Respond to employee concerns in a timely and effective manner. Provide leadership to the fulfillment team and clerical team to include team- building, positive recognition, coaching, and feedback.

• Participate in weekly conference calls with management to discuss current progress and status on a variety of company wide initiatives such as the ever- persisting need to increase the Peapod Footprint further east to keep up with the industry competition.

• Monitor the timely loading and dispatching of vehicles from the staging docks based on multiple priorities and various vehicle waves. Responsible for accident reports, truck damage, injury reports & investigations, and ensuring that all issues are followed up on within a timely and prompt manner.

• Organize, plan, and optimize daily routes for all drivers, which include labor management (capacity vs. number of drivers), scheduling, problem resolution. Troubleshoot any and all delivery issues to ensure timely and responsive problem resolution.

• Work cooperatively with DSC, Fulfillment, Customer Service, Customer Acquisition, Inbound, Human Resources and Merchandising. Facilitate transitional organization between multiple shift operations.

• Review transportation related metrics daily. Provide recommendations on coaching and training in an effort to maximize driver performance. Under my leadership our team was able to reduce accidents by 25% between 2018-2019 and thus met numerous goals related to safety.

• Host one-on-one check in’s with drivers to discuss departmental projects, ensure routes are efficient and that drivers are content. Conduct performance evaluations and provide direction, feedback, and support to team members focusing on both service excellence and personal growth. Ambassador – Driver, Chicago, IL August 2011 – June 2018

• Loaded and drove truck daily from the Peapod Warehouse to deliver groceries to various customers and businesses clients across the Chicago-land and suburb areas.

• Completed driver routes to ensure groceries were delivered safely and on time. Worked with drivers and other team members to troubleshoot any issues throughout the day.

• Won Peapod’s “Pick of Pod” Award for 6 consecutive months; awarded to the best drivers in Illinois for driving efficiency and excellent customer service (top 5 drivers in state).

Wal-Mart, Country Club Hills, IL August 2009- August 2011 Assistant Store Manager

• Accountable for financial results, gust service, operations and human resource management of the entire store.

• Built a strong team by helping associates understand policy and strategy to ensure consistent and standard execution of company initiatives.

• Created a supportive culture where there is a partnership commitment amongst the team, assuming positive intent when working with partners, listening actively and demonstrating mutual respect, communicating proactively and exchanging feedback on behaviors to seek closure, publicly and privately supporting decisions once they have been made.

• Expected to drive sales through proper standards in guest service, merchandising, promotional activity and well-trained associates. Tire Lube Express Manager, Palatine, IL

• Promoted store Goals: Sales and profit, Guest Service excellence.

• Conduct selling skills training, guest service and product knowledge training for all department team members.

• Exhibit an ownership attitude by promoting partnerships with store management. Provided input and assistance to Assistant Manager in motivating, evaluating, coaching and counseling team members.

Marshalls, Chicago, IL August 2005 – January 2009

Regional Investigator

• Provided guidance and direction to store team in the areas of guest satisfaction, associate development, inventory control, human resources, safety, loss prevention and expense control.

• Managed 12 Marshalls’ stores in the Region to ensure proper execution in the building and enforce policy and procedures.

• Successfully interviewed more than 100 dishonest associates and received verbal and written admissions of their dishonesty.

• Certified in Wicklander-Zulawski interviewing and interrogation techniques.

• Provided training to department Supervisors and associates on key elements of Marshall’s loss prevention processes.

• Administered associate evaluations and wage increases.

• Managed total store maintenance, including interior, exterior, equipment and grounds. Other Prior Experience: Loss Prevention Detective – Marshall’s (2001-2004); House Manager – Loews Cineplex Theater (1998-2001) VOLUNTEER EXPERIENCE

St. Matthias School, Basketball Coach October 2013 – March 2017

• Coach and mentored team of 11 young men, providing skills training and instilling the discipline needed to be a top team in Chicago. Planned and conducted practices twice per week and coached multiple games per week during the season.

• Team had a winning record for all 3 years under our new coaching staff. CORE COMPETENIES

• Ability to effectively make decisions, especially under tight deadlines and in pressure situations

• Ability to develop key relationships with internal clients, business partners, & colleagues.

• Extensive experience in a fast paced, production driven environment. Computer: Proficient in Microsoft Word, Power Point, Excel Language: English (fluent), Spanish (conversational) Other Relevant Skills: Exceptionally strong written and oral communication skills; leadership and time/project management skills; self-starter with ability to work with minimal supervision.

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