Travel Consultant
Resume:
WILREA V. GUMAPAC
PERSONAL INFORMATION
Address: Tanauan City, Batangas, Philippines 4232
Contact No.: +63-966-***-****
Email Address: add5cs@r.postjobfree.com
Skype ID: reagumapac
PROFESSIONAL SUMMARY
● Ten (10) years of experience in the Travel & Hospitality Industry with demonstrated success in retail management, product presentation, continuous improvement and customer service.
● Enhances the operational procedure, systems and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand the business.
● Proven ability to assess client needs; establish rapport; build trust and close deals
● Meet and exceed sales objectives and challenging goals
● Excellent written and verbal communication skills
● Strong organizational & planning skills
● Strong analytical and critical thinking skills
● Administrative Skills
● Basic Financial management skills
● Marketing and selling skills
● Proven leadership skills & ability to motivate
EDUCATION
University of Santo Tomas España, Manila
Bachelor of Science in Tourism 2004-2008
WORK EXPERIENCE
Guest Services & Front Office Manager Talisay, Batangas Club Balai Isabel November 2019-January 2020
● Management & Supervision of staff.
● Handles guest requests and complaints.
● Oversees lobby operations (check-in & check-out) and hotel amenities such as concierge and pool; sales of watersports activities and spa operations.
● Leads the daily leaders operational briefing and weekly operational debriefing to highlight strengths and weaknesses of each department based on weekly performance.
● Gathers & summarizes Guest Experience Survey on a weekly basis; highlights success and addresses alarming concerns to the leaders of each department.
● Manages on the spot and online reviews.
Consultant Talisay, Batangas
Club Balai Isabel April-October 2019
● Manages operations and responsible for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the assigned department.
● Oversees housekeeping, public areas, grounds and engineering maintenance as main tasks.
● Reports to top management and directs operational staff in achieving Key Result Areas.
● Organizing the department budget in collaboration with the Finance Director.
● Enhances & develops operational procedure, systems and principles in the areas of equipment utilization, asset inventory, information flow and management, business processes, enhanced management reporting and looks for opportunities to expand systems.
● Executes supervisory responsibilities in accordance with company's policies. Responsibilities include interviewing, selection and hiring; training new and existing employees; planning, assigning and directing work; authoring and discussing with employee’s performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards.
● Provides information and recommendations to strategic plans and reviews; prepare and complete action plans; resolve problems; complete audits; identify trends.
● Analyzes process workflow, employee and space requirements and equipment layout; implement changes. Management Trainee/Housekeeping Manager Talisay, Batangas Club Balai Isabel June 2018-March 2019
● Ensures policies and standard operating procedures are followed consistently and look for areas of opportunity.
● Ensures that the team is trained, motivated and focused.
● Monitors guest satisfaction and addresses feedback efficiently and effectively for the benefit of guests, owners and coworkers.
● Works and communicates in a professional manner, assisting as necessary to develop team spirit and to achieve standards of work and guest care.
● Creates accurate budgets, manages labor, conducts regular inventory checks & audits, and develops progression plans.
● Coaches, manages job performance and conducts regular reviews.
● Reports deficiencies in a timely manner and maintain detailed logs.
● Coordinates with vendors and suppliers to ensure focus is on cost saving measures and quality products.
● Maintains a clean and well-organized work area.
Team Leader-Retail Department Makati City, Philippines American Express Global Business Travel April 2014-June 2018 Adventure International Tours Inc.
● Manages a group of Travel Consultants and monitors their performance based on productivity and quality of service.
● Handles & assists Executives and VIP clients.
● Oversees membership travel services for American Express Card holders.
● Assigned to develop the skills of the team through training, coaching and mentoring and maintain healthy group dynamics to achieve maximum performance based on goals & targets.
● Familiarizing the team with customer needs, specifications, revenue targets, development process, company standards, techniques and tools to support task performance.
● Ensures deliverables are prepared to satisfy the project requirements, cost and schedule.
● Coordinates with internal and external customers as necessary.
● Establishes work plans and objectives thru annual business planning and as necessary.
● Regulates potential markets and coordinates merchandising functions through retail buyers.
● Research new products in partnership with our international and local suppliers.
● Assists group travelers abroad.
Sr. Travel Consultant – VIP Services Makati City, Philippines American Express Global Business Travel June 2013-March 2014 Adventure International Tours Inc.
● Assists Executives & VIP clients in booking travel arrangements, securing of visa and other documentation requirements for traveling.
● Offers advice, recommendations and wealth information about the client’s destination. Sr. Travel Consultant Makati City, Philippines
Marsman Drysdale Travel Inc. August 2012-May 2013
University of Santo Tomas Branch
● Assigned to report in UST (University of Santo Tomas) office to arrange and assist in group travel requirements of the University for Tourism & HRM students as well as official & personal trips of school administrators.
● Conducted three (3) group departures for Tourism & HRM students. 1. Inbound Tourism Cebu-Bohol, Philippines
2012
2. Outbound Tourism Seoul, South Korea
2013
3. Hotel & Restaurant Management Training Resorts World, Manila 2013
Sr. Travel Consultant-VIP Services Makati City, Philippines American Express Global Business Travel January-July 2012 Adventure International Tours Inc.
Travel Consultant-Leisure Department Makati City, Philippines American Express Global Business Travel
Adventure International Tours Inc.
February 2010-December 2011
Marketing Officer-Admin & Events Makati City, Philippines Galileo Enrichment Learning Program 2009-2010
TRAININGS & SEMINARS ATTENDED
Total Quality Management Talisay, Batangas
Club Balai Isabel 2018
Leadership Training: Developing the Leader in You Makati City, Philippines SGS Academy 2017
Osaka Familiarization Trip Osaka, Japan
2016
Enjoy Europe Travel by Train Paris, France
Rail Europe Main Office 2014
American Express Model of Coaching & Feedback Makati, Philippines Adventure International Tours Inc. 2014
The 3rd Jeju International Green Mice Week Jeju Island, South Korea Jeju Tourism Board 2011
CHARACTER REFERENCE
Engr. Lourdeliza Badion
Retired HR Training Head-AMKOR Technology
Consultant-Club Balai Isabel
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