Professional Customer Service Representative.

Dylan W. Young

***** ****** **** *** *, Salem, OH 44460

Ph: 234-***-****

***********@******.***

PROFESSIONAL SUMMARY

Accomplished sales consultant with two plus years of experience. I achieved the position of 2nd sales consultant at Diehl Automotive in 2019, ultimately because I pride myself in a job well done. I am a very self-driven person, giving me what it takes to be the best at any task laid before me. I follow direction, learn new concepts quickly, and retain what I have learned. My career is centered around customer service. From starting my own lawncare business seven years ago, to helping customers everyday with their automotive needs, I do my utmost to give each customer the best service possible. I am also skilled with both Macintosh and Windows computers. I know nearly every in and out of both systems, including installing and running programs and software. Also, a typical day at my current job includes typing up emails, calling customers and banks, and faxing.

SKILLS

• Providing unsurpassed customer service

• Understanding technical detail on computers

• Researching and coming to timely conclusions

• Understanding loan terms and rates

• Relating to customers through oral communication such as telephone and face to face, as well as written communication such as email

• Acquiring new customer relationships

EXPERIENCE

Sales Consultant Feb 2018 - Current

Diehl Chrysler Dodge Jeep Ram of Salem / Wally Armour - Salem, OH

• Demonstrate products to customers and offer ongoing support to maintain solid connections.

• Skillfully identify potential customers, build connections, and convert leads with a 40% success rate, which is 23% above average.

• Achieved second place sales consultant for the year of 2019 after working only 2 years at Diehl of Salem.

• FCA Fiat Chrysler sales consultant certification 2018 - current

• Consult with customers to understand their desires and suggest the best products to meet their needs.

• Write financial drafts for customers who are looking to purchase a vehicle. Lawn Specialist May 2013 - Mar 2019

Self-employed - Salem, OH

• Personally grew my business from 1 to 14 customers within a couple years.

• Made customer satisfaction my first priority.

• Focused on doing the best job regardless of time.

• Drew financial conclusions on what would best benefit the business in times of need. Maintenance / Cleaner July 2017 - Nov 2017

Brunk’s RV Sales – Salem, OH

• Cleaned all RV’s for delivery.

• Maintained the grounds and buildings.

Contractor Sep 2015 - Aug 2017

Peck's Roofing Service – Salem, OH

• Learned framing, roofing, and all other general construction skills. EDUCATION

High School Diploma May 2015

Allegheny Wesleyan College – Major: Missiology Aug 2015 - 2017

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