Larry Griffin II
Experience in Desktop/ Helpdesk Support for windows operating system including Windows 7, Windows 10, from version Windows 95 to version 10.
Experience in software and hardware for various level of support.
Experienced in supporting more than 1000+ users for deployment for their laptops and desktops.
Mobile Device Management Maas 360
Experienced in one drive configuration.
American Intercontinental University 2019 – Present
Bachelor of Science in Information Technology Specialization in Information Assurance and Security
Heald College, Honolulu, Hawaii October 2003 – June 2004
Network Administration GPA 3.5/4.0
Studies focused on application development, IT project management, multimedia design, technical planning, and business case analyses. Created working prototypes for numerous website projects and desktop applications.
Secure Communications School, San Antonio, Texas GPA 3.8/4.0 April 1997 – October 1999
USAF CCAF Cryptographic Engineer, Electronic Communication
Specialized in Human Interface Design and Computer Networking areas. Contributed to team projects, to create simulated real-world applications. Served as Teaching Assistant for the introductory programming class, responsible for assignment grading, class review sessions, and one-on-one student meetings.
Microsoft Windows® operating systems from 95 to Ten
Windows Server IIS,DHCP, 08 -19
Live One Care
HP Desktop Director
Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®), Microsoft Project, and Microsoft FrontPage®.
A Plus Certification
Specialist for Verizon Cellular
Air Cards\ XP Cards
Flight Services and Systems November 2019 to Present
Supporting over a thousand users for Windows 10 deployment of laptops and desktops
Administering Office 365 and its products One Drive and One Note
MDM with Maas 360
Datacore April 2019 to October 2019
Help Desk II
Respond to, and resolve, technical end-user service and support incidents
Resolve first tier and second tier issues while escalating complex and/or high priority problems through the appropriate channels
Maintain high level of customer satisfaction
Take full ownership and control of a problem or issue with minimum supervision
Compose clear and concise issue/problem documentation with all required data
Communicate with customers at all levels of technical and non-technical skill sets
Understand and relay information to clients concerning warranty of servers, desktops, and other miscellaneous hardware.
Onsite client visits
Smartsource July 2018 to August 2018
Senior Desktop Technician
Single sign on with Imprivata adding card reader
Staging and Imaging new computer
Migrating data and user profile to new machine
Storing old machine
Advantage Resourcing March 2017 – February 2018
Support printer programs to sustain development and production site administration tasks.
Provide site administration support assist the production office in managing material and personnel resources at the primary and backup locations.
Oversight of the operational and technical support teams at all Ohio locations.
The task includes planning, monitoring, reporting, and directing routine activities performed to sustain production system and operational support.
Sterling March 2015 – June 2016
Supporting business clients in their use of desktop laptop and mobile technology by managing the people, process and technology involved.
Providing first- third level service desk support
Responsible for delivery of quality technical support for all desktop, laptop, and mobile devices, including troubleshooting, device deployment and repairs, software installations and upgrades, and user support training.
Windows System Administration knowledge and experience
Basic networking knowledge (Physical /Logical) Router, and switches
Citrix – HP Desktop Director, VSPHERE Client
IP Phones – Cisco
Symantec Netbackup – Daily tape backups with Cintas
Comptia- A Plus