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Support Engineer

Cleveland, OH
June 28, 2020

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Larry Griffin II


Experience in Desktop/ Helpdesk Support for windows operating system including Windows 7, Windows 10, from version Windows 95 to version 10.

Experience in software and hardware for various level of support.

Experienced in supporting more than 1000+ users for deployment for their laptops and desktops.

Mobile Device Management Maas 360

Experienced in one drive configuration.


American Intercontinental University 2019 – Present

Bachelor of Science in Information Technology Specialization in Information Assurance and Security

Heald College, Honolulu, Hawaii October 2003 – June 2004

Network Administration GPA 3.5/4.0

Studies focused on application development, IT project management, multimedia design, technical planning, and business case analyses. Created working prototypes for numerous website projects and desktop applications.

Secure Communications School, San Antonio, Texas GPA 3.8/4.0 April 1997 – October 1999

USAF CCAF Cryptographic Engineer, Electronic Communication

Specialized in Human Interface Design and Computer Networking areas. Contributed to team projects, to create simulated real-world applications. Served as Teaching Assistant for the introductory programming class, responsible for assignment grading, class review sessions, and one-on-one student meetings.


A/S 400


Microsoft Windows® operating systems from 95 to Ten


Windows Vista/XP

Windows Server IIS,DHCP, 08 -19

Exchange Server

Office 365

OS2 Warp

Mac OS

Norton Ghost




Live One Care



Ethernet NIC




Remote Software

IBM Tivoli




HP Desktop Director

Lotus Notes


Wireless Routers

Fiber Splicing

Network Printers

Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®), Microsoft Project, and Microsoft FrontPage®.


A Plus Certification

Specialist for Verizon Cellular

Systems Support

Maas 360

Blackberry\ BBAC

Air Cards\ XP Cards


Professional Experience:

Flight Services and Systems November 2019 to Present

Networking Analyst

Supporting over a thousand users for Windows 10 deployment of laptops and desktops

Administering Office 365 and its products One Drive and One Note

MDM with Maas 360

Datacore April 2019 to October 2019

Help Desk II

Respond to, and resolve, technical end-user service and support incidents

Resolve first tier and second tier issues while escalating complex and/or high priority problems through the appropriate channels

Windows Support

Maintain high level of customer satisfaction

Take full ownership and control of a problem or issue with minimum supervision

Compose clear and concise issue/problem documentation with all required data

Communicate with customers at all levels of technical and non-technical skill sets

Understand and relay information to clients concerning warranty of servers, desktops, and other miscellaneous hardware.

Onsite client visits

Smartsource July 2018 to August 2018

Senior Desktop Technician

Single sign on with Imprivata adding card reader

Staging and Imaging new computer

Migrating data and user profile to new machine

Storing old machine

Advantage Resourcing March 2017 – February 2018

System Admin

Support printer programs to sustain development and production site administration tasks.

Provide site administration support assist the production office in managing material and personnel resources at the primary and backup locations.

Oversight of the operational and technical support teams at all Ohio locations.

The task includes planning, monitoring, reporting, and directing routine activities performed to sustain production system and operational support.

Sterling March 2015 – June 2016

System Engineer

Supporting business clients in their use of desktop laptop and mobile technology by managing the people, process and technology involved.

Providing first- third level service desk support

Responsible for delivery of quality technical support for all desktop, laptop, and mobile devices, including troubleshooting, device deployment and repairs, software installations and upgrades, and user support training.

Windows System Administration knowledge and experience

Basic networking knowledge (Physical /Logical) Router, and switches

Citrix – HP Desktop Director, VSPHERE Client

Windows 7

IP Phones – Cisco

Symantec Netbackup – Daily tape backups with Cintas

Comptia- A Plus

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