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Manager Customer Service

Location:
Kolkata, West Bengal, India
Posted:
June 28, 2020

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Resume:

Triptish Chandra Nandi, Male, ** years

Retired Deputy Manager at SBH

add546@r.postjobfree.com

Mobile: 782-***-****

**-*, **-* *****, Vikaspuri, Delhi-110018

ACADEMIC QUALIFICATIONS

Bachelor in Commerce (B.Com Hons), Calcutta University CAIIB PART 1, Indian Institute of Bankers

WORK EXPERIENCE

After securing a Bachelor's Degree in Commerce and achieving a degree in CAIIB certified course, I have devoted 34 years and 4 months of my working life to State bank of Hyderabad as Deputy Manager gaining extensive experience in the diverse areas of financial sector regulation and supervision, development, Forex management and payment and settlement systems before retiring on 28/02/2014. Also successfully provided outstanding leadership as the DM and has contributed significantly to enable the Bank scale phenomenal heights under my stewardship. The Bank has made good and consistent progress on key parameters . Acted as a facilitator, instructor & provided creative guidance at managerial level of the bank. Regulated administration and execution of various transactional activities. Maintained active and primary role in mediation and negotiation between the bank and its clientele base. Oversaw the subordinates while providing guidance at various levels and ensuring satisfactory banking services for a nationwide customer base with diverse backgrounds. Set the branch’s strategic direction and executed with senior managers. Established challenging expectations, developed procedures and monitored quality and productivity. Supervised branch to consistently improve processes, support challenging organizational objectives and meet requirements of customer services forming the key elements during the tenure.

STRENGTH

• Financial and Strategic Planning

• P&L Management

• Auditing and Compliance

• P Segment, SIB Segment, AGR Segment

• Budget Management

• Cash Flow Management, Rich experience in CTS clearing

• Business Valuations

• Venture of new connections

Triptish Chandra Nandi, Male, 60 years

Retired Deputy Manager at SBH

add546@r.postjobfree.com

Mobile: 782-***-****

18-C, Kg-1 Block, Vikaspuri, Delhi-110018

• Help customers fill out loan applications and serve as processing officer for sanctioning the same by higher authority.

• Go over negative transactions, assess fees, claim bad debts and close delinquent accounts.

• Assist customers with online banking, statement questions and general customer service.

• Ability to understand customers' requirements and provide appropriate counsel

• Experienced in handling all types of accounts

• Knack for identifying candidates for the right position while interviewing them

• Fine time management and team management

LANGUAGE SKILLS (In order of proficiency)

Bengali, English, Hindi, Marathi, Assamese

COMPUTER SKILLS

Microsoft Office, LOTUS,SQL.

CORE SKILLS

Management:

Deputy Manager with 34 years experience in banking sector. As per my vast experience of commercial bank, I can manage the banking activities of the company in a mannered way. Responsibilities:

I joined the said commercial bank in 1980 and retired in superannuation in 2014 February My chief roles included entire banking activities except C & I. SOFT SKILLS

Outstanding communication, presentation skills

Excellent interpersonal skills

Skilled in training staff, and motivating them in achieving monthly and yearly target

Ability to achieve immediate and long-term goals and meet operational deadlines Triptish Chandra Nandi, Male, 60 years

Retired Deputy Manager at SBH

add546@r.postjobfree.com

Mobile: 782-***-****

18-C, Kg-1 Block, Vikaspuri, Delhi-110018

Planning marketing and advertising strategies to attract new accounts

Fetch revenue options by attracting clients from all segments

Expanding customer base through a variety of effective sales techniques

Draft and deliver convincing sales presentations to upper management of major companies

Identified and resolved conflicts between public and bank, employees and management, clarified work relationships and alleviated communication problems

Initiated promotion of bank products utilizing various marketing and advertising methods

Possess good leadership skills

PROFILE

Having established myself as a dependable leader with excellent communication, management skills and deep knowledge of banking industry I look forward to any kind of

• Handling of the capital operations of the bank

• Negotiating business proposals, troubleshooting financial problems, and change business policies according to the market trends while seeking the position of a Manager to utilize my skills, knowledge and experience in the financial sectors.

• Instrumental in opening new accounts

• Handling the procedures and expediting the opening of various accounts

• Increasing business through networking and building new client relationships

• Assisting managers in identifying new financial opportunities for the branch

• Training and overseeing performance of staff

• Planning and implementing strategies to increase customer satisfaction

• Ensuring merchandised stock orders as per the norms of the bank Salary drawn previously: 70k p/m along with other admissible perquisites like house rent to the extent of 30k,maintenance of vehicle, petrol charges, newspaper, entertainment expenditure, phone bills, etc.

Expected Salary: 40k p/m along with other admissible perquisites. Negotiable.



Contact this candidate