PHILLIP BRENNAN

Fort Portal Uganda +********* add517@r.postjobfree.com DOB 30/ 11/ 1979 Married Irish

Professional and personal Summary

Dedicated general manager with more than 15 years of experience providing clients with the highest degree of hospitality and customer service by ensuring that facilities meet and exceed expectations. An enthusiastic manager with drive, extensive knowledge of the hospitality industry working practices, payroll, conditions of employment and diversity issues. I have determination and a proven ability to ensure that a restaurant / Hotel operates efficiently and profitably.

A Strong leader possessing outstanding work ethic and integrity, always dedicated to meeting budget and meticulously documenting financials. Having a track record of maximizing guest satisfaction and profitability whilst maintaining high standards of food and service and also present a positive image of the business. Manages by leading with exemplary performance and showing staff the rewards of pushing past their own expectations to provide the best work possible. Now looking for a new and challenging managerial position, one which will make best use of my existing skills and experience.

I am a trustworthy, friendly and outgoing person. I work well with people from all cultures. I’m a people person who loves meeting and working with new people. I express myself well and I’m a friendly person who could hold a conversation with anyone not to mention I always get on and work really well with my co-workers.

I love to motivate myself and individuals to do their best in any given task or circumstance. I work well under pressure and enjoy new challenges.

AREAS OF EXPERTISE

●A well rounded manager who leads by example and through instilling confidence in staff, leading to higher productivity and better client satisfaction.

●Skilled in the principles of administration and management in the service industry, including strategic planning, production methods, menu building, human resources, and the coordination of people and resources.

●Excels in sales and marketing, including showing, promoting, and selling.

●Critical thinker who uses logic and reason to identify and evaluate situations and their alternative solutions.

●Strong communication skills that allow me to easily determine guest and employee concerns.

●Strength in maintaining guest service as the driving philosophy of the restaurant / hotel

●Ensures hotel staff, including all new-hires, know all components of the premises 100% Satisfaction Guarantee, and are trained to meet service standards; develops added-value customer service programs.

●Implementing and practicing guest service initiatives.

OTHER:Leadership skills, Service Oriented, Attention to detail, Professional judgment, strong written and verbal communication, articulate, resourceful, adaptable, self-motivated, ability to multifunction, dependable.

EDUCATION

Dublin Institute of Technology Kevin Street Dublin 2

Years: 1998-2001 Hospitality & Hotel Management

St. Tiernan’s Community School Sandyford Dublin 18

Years: 1992-1998 Junior/Leaving School Certificate

Work Experience

Kyaninga Estate Fort Portal, Uganda

General Manager February 2019 – Present

DUTIES

Taking and confirmation of reservations.

Allocating rooms to guests and caring for their special needs.

Coordinating housekeepers so that early arrivals can check in.

Taking care of guests needs and establishing guest connections.

Overseeing checking in/out of guests, daily sales and cash up duties.

Heading up daily briefings, rosters staff and management.

Managing office and overseeing bar sales.

Hiring developing and implementing staff training programs.

Stock Orders, stock control and end of month Stock take.

Participating in financial activities such as the setting of room rates, the establishment of budgets, allocation of funds to departments andauthorization of daily expenditures.

Observe and monitor staff performance in order to ensure efficient operations and adherence to facility's policies and procedures.

General Inspection of premises, overseeing maintenance staff and overall security.

Handling customer complaints.

Event planning for tour groups.

Overseeing housekeeping, public areas maintenance and all areas of the Lodge for cleanliness and appearance.

Stock Control of Kyaninga Dairy.

Invoicing and Updating Statements for Kyaninga Dairy Customers.

Verifying all payments made to Lodge & Dairy and updating spreadsheets.

The Irish Embassy Pub & Grill Durango, Colorado (USA)

General Manager September 2008 – November 2018

DUTIES

Human Resource Management

●Managing human resources functions including recruiting, selection, orientation, training, performance planning and evaluation and pay/reward programs to maintain a qualified workforce.

●Maintaining a positive, cooperative work environment between staff and management.

●Ensuring personnel files are accurate and comply with both local and government rules and regulations.

●Resolving employee grievances in a fair and timely manner.

●Helping in developing management talent by acting as a mentor.

●Ensuring training objectives and development plans are completed.

●Monitoring and maintaining acceptable turnover.

Marketing and Sales Management

●Developing and implementing marketing and action plans based on demand segments to maximize restaurant revenue

●Knowledge of successful competitors in each demand segment and directly marketing and selling against them.

●Ensuring that marketing and sales plans are appropriate for each sales period, including special plans to maximize revenue during forecasted low seasons.

●Coordinating, advertising, public relations, and promotional programs.

●Knowing restaurant “key” accounts and actively “selling” through specials, property tours, etc.

Profit Management

●Meeting and exceeding budget profit margin for the restaurant.

●Accurately forecasting revenues and expenses.

●Preparing an annual budget that accurately reflects the restaurant’s business plan.

●Anticipating revenue /cost problems and managing the timing of discretionary expenditures to stabilize cash flow.

●Analyzing financial and operating information on an ongoing basis to adjust business plans, labor requirements and operating costs.

●Ensuring that staff are trained in financial control procedures for cash, vouchers, inventories and receivables, and that these procedures are regularly followed.

●Producing accurate, timely financial reports with the restaurant accountant

●Identifying major revenue and the changing market conditions (e.g. increased competition).

●Translating business plans into action and managing those actions toward the achievement of revenue and cost objectives.

●Expense opportunities and possible problems that may occur.

●Accurately forecasting changes based on Asset Management

●Maintaining physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities.

●Ensuring ongoing staff and employee involvement in preventive maintenance programs.

●Coordinating and protecting the interest of capital projects within budget, on time, and with minimal disruption to the guests.

●Personally conducting a weekly property audit with restaurant managers and supervisors

Safety and Security Management

●Understanding local health and safety rules and regulations that apply to the restaurant.

●Recognizing and correcting potential safety and security hazards such as broken doors or railings, fire hazards, etc.

●Understanding and following policies and procedures for the key control system and ensuring others are trained in same.

Lamb Doyle’s Pub and Restaurants Sandyford, Dublin (Ireland)

Position: General Manager 1999 – 2005

DUTIES

●Developing, administering and controlling restaurant revenue and expense budgets.

●Analyzing Profit & Loss and General Ledger statements.

●Reviewing and approving of staff payroll.

●Facilitating the lead management processes within the restaurant and providing sales support to the team.

●Reviewing restaurant inventory management to ensure maximization of table revenue.

●Ensure proper selection, training, counseling and motivation of all staff.

● Hire, train, counsel and motivate management and staff.

●Reviewing and conducting all staff and management appraisals

●Ensuring staff attitude of attentiveness and anticipation of guest needs and delivery of guest special requests.

●Meeting with and acquiring comments from guests on a regular basis to determine their level of satisfaction with front of house and the facilities.

●Monitoring results of guest comment cards and taking appropriate corrective actions in a timely manner.

●Responding and following up on all guest complaints to ensure guest satisfaction.

●Inspecting the restaurant according to quality standards for cleanliness and proper preventative maintenance.

●Ensuring all staff are trained to act according to procedure, in the event of an emergency or accident at the restaurant.

●Ensuring all staff follow appropriate cash control procedures.

●Ensuring the security needs of the property and guests are met.

●Maintaining an active and visible position in the local community and industry.

●Participating in community activities, team member functions and guest events.

Personal Accomplishments:I have spent the last in Uganda and I have learn a whole new culture and it has been a truly amazing experience and I wish to stay here many more years. Before that I 10 years in Colorado, United States of America. I moved over there in 2008 up until November 2018. I worked as a manager for an up class Guest house and of general manager of a restaurant and pub (The Irish Embassy Pub) since November 2008. During that time I managed to bring the sales up nearly 40% and also bring labor down to 27% including taxes and all management wages.

I also implemented an inventory system in both bar and kitchen to bring costs into line. Upon my departure earlier this year, the bar was running at 17% and the food at 27%. This could have been lower but we were buying many of our bar and kitchen products straight from Ireland. I have also implemented proper management and training procedures.

During my time there. I worked closely with the community to bring different types of events as well as keep an open door to maintain business in the slow and off seasons. Between myself and the head chef we implemented proper food and safety procedures. Additionally, implemented new menus for the restaurant and catering functions alongside marketing and new specials. My previous experience in construction has also come very useful in helping to do maintenance around different properties.

HOBBIES & INTERESTS:

I am a great lover of the outdoors and some of my hobbies include hiking and mountain climbing. I am a sporty person and have an interest in all types of sport. E.g. soccer, Gaelic football, hurling, boxing, golf, snooker, Rugby, American football etc. I also enjoy traveling and I have in the past travelled to Asia, Australia, New Zealand, Europe, USA and I loved the different people and learning about their cultures. I have always been very interested in travelling and discovering different parts of Africa. I have a wanderlust spirit and I love learning new things but I also enjoy spending time with my friends and family.

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