Sales Customer Service

James Sloan

*** ******** **** ******** ****, GA *1324

Phone: 352-***-**** E-Mail: ***************@*****.***

https://www.linkedin.com/in/jamesmsloan/

Student of Leadership

A dedicated, performance-driven professional and talented business leader with over 15 years of experience focusing on employee development, sales results, customer experience, and overall business operations with exceptional leadership, sales, communication, and networking skills to maximize performance and results. Can practice business acumen and ensure training team alignment with broader organizational goals and initiatives and evaluate the effectiveness of training, learning retention, and transfer of knowledge. Experienced in assisting in the development, implementation, and administration of all Human Resource functions, including recruitment, training and development, benefits administration, and associate relations activities. Effective team leader with active coaching, mentoring, and training skills and possess the multi-task capacity to work independently and in a team, as well as the flexibility to meet shifting goals and tight deadlines. Excellent Customer Relationship Management experience and out of the box thinker and can develop innovative ideas for solving everyday problems more efficiently. Exceptional leadership skills and vision to drive the department and work under pressure and strict deadlines with excellent organizational, problem-solving, and written and verbal communication skills, with extraordinary focus and follow-through abilities.

Skill Areas: Outstanding Communication Skills Organizational Skills Multi-Tasking Decision Making Problem-Solving Adaptability Analytical Skills Critical Thinking Skills Interpretation of Complex Data Develop Effective Sales Strategies Improving Internal and External Communication Recruiting Sourcing Screening Interviewing Onboarding Hiring Identify, Recommend and Implement Improved Strategies Guiding others Towards Personal & Professional Development Leadership Skills Challenging the Status Quo Constructively

PROFESSIONAL EXPERIENCE

CREDIT ACCEPTANCE Southfield, MI (Jun 2019-Present)

Market Area Manager

Responsible for maintaining strong customer relationships, detecting business opportunities to maximize sales, developing effective sales and marketing strategies, addressing customer's needs and issues, meeting, and reporting weekly sales goals.

Identify new business opportunities and support business development efforts such as proposal development and leading new business pursuits.

Advise clients on the development and implementation of comprehensive business strategies

Develop short & long-range individual success plans to improve market penetration

Establish clear objectives that merge the alignment of the client and company goals

Train client employees on sales techniques and proprietary software

Responsible for getting the most out of dealerships that are using us for financing and prospecting for new dealerships that we want to do business with.

Train the sales staff on how to best approach sub-prime customer interactions.

Key Accomplishments:

This current territory is my second with the company. I was in the Ocala, FL market June-Dec 2019 and was able to increase the overall performance of that district by 35% (contract volume) and was able to increase that district 81% using the internal rating system.

In the current district, increased contract volume 14.4% YTD, increased delivery percentage by 18% (number of apps that turn into contracts) and increased app count by 30% YOY.

VERIZON (Aug 2005-May 2019)

Inside Sales Rep Woburn, MA 2005-2007

B2B Rep Boston, MA 2007-2008

Retail Sales Rep/Senior Sales Rep Reading, MA/Portsmouth, NH 2008-2010

SWAS Supervisor Danvers, MA/Haverhill, MA 2010-2011

Assistant Store Manager Ocala, FL 2011-2012

General Manager 2012-2019

Store leadership role as General Manager 2012-2019. Responsible for overseeing the day-to-day operations of multiple locations.

Oversee the overall operations of the store. Responsible for sales, customer service, human resources, employee development, grassroots marketing, facilities, small business sales, recruiting, interviews, and training.

During my time in leadership roles, placed a heavy emphasis on employee development.

The greatest achievement was helping more than 20 employees progress their career into leadership roles. Previously held several individual performer and leadership support roles 2005-2012.

Utilize market and product knowledge to collaborate with sales and marketing teams in creating go-to-market materials and customer service strategies

Develop, coordinate, and deliver product training content for external customers and internal team member training

Complete all planned compliance, development & sales training within the defined deadlines

Complete monthly inventory audits, analyze results, and balance inventory levels.

Self-motivated and willing to take the initiative to identify opportunities for improvement and take actions to improve

Conduct business planning, set goals for store, create a long-term plan.

Engage in business operations including human resources, recruiting, staffing, budgeting, forecasting, analyzing, and producing reports

Key Accomplishments:

President’s Cabinet 2009 (awarded to the top sales performer in each region)

Winner’s Circle 8 times (awarded to the top 10% in each region)

Make Your Mark 2 times (awarded for contributions outside of work; charity)

Gold Store certification multiple times for exceptional customer NPS scores

Recognized as the top SMB sales store in the South area multiple times

Countless awards for top performance in a given month, quarter, or year in critical metrics. As an individual contributor, never missed quota, and as a leader/manager, my stores were consistently exceeding many essential parameters.

PROFESSIONAL DEVELOPMENT & CREDENTIALS

Education

Bachelor of Business Administration, Concentration in Management, Strayer University, 2020

Certificate of Completion, Professional Retail Sales and Management, Bellevue University, 2016

Technical Skills

Microsoft Office Suite, Salesforce, Oracle CRM Workday, PeopleSoft, Concur, Certify, and various web-based applications

References Available Upon Request

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