Customer Service Manager
Resume:
add4xp@r.postjobfree.com
Kuwait
Skills
Effective interpersonal, organizational and time management skills
Able to work affectively with different personalities.
Effective coaching & development skill.
Pro – active & reliable.
Skilled in working effectively under time constraints, deadlines & several projects.
In-depth knowledge of hotel operations, safety programs, personnel and labor relations, and hospitality law.
Possess superior communication skills and has the ability to provide information and associated services to hotel management and guests
Achievement
Nomine for the J. Willard Award of Excellence 2019
Mustang Manager 2nd Quarter 2018
Mustang Supervisor 4th Quarter 2014
Mustang Supervisor 2nd Quarter 2013
Employee of the year 2012
Employee of the month (OCT 2012 and November 2009)
Training Received
Task force in Algeria Renaissance 2011
Great Food Safe Food Training program
Spirit to Serve Training program
Essential Skill Training Program
Fire Training
Train the Trainer Program
InsideOut Coaching
TOPPS
Marriott interviewer certification
GXP + Mobil Guest Service Workshop
Foundation of leadership
Tap Food Safety Manager Certification
Languages
English, Hindi, Malayalam
Education
• Consult Inn – Institute of Hotel Management, Cochin, Kerala, India.
• Event Management Certification
From New Skills Academy – On line
• Restaurant Services and Management Diploma from New Skills Academy- on line
Personal Details
Date of birth – 13 May 1978
Gender – Male
Nationality – Indian
Visa – 18 Transferable, can join soon
Work Experience
Assistant Events Manager
JW Marriott Hotel Kuwait City
12/2017 – 04/2020
Responsibilities:
Was acting Director of Event/HOD last 7 months.
Responsible to Handle Social, Weddings, Corporate & Government Events.
Supervises the coordination and planning for assigned group catering and events in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.
Completion of Daily Event Purpose Meeting (DEPM), meeting room set up specifications, banquet food and beverage, audio visual, program details, attrition, deposits, billing details and collection of payments in compliance with cash handling, credit card transactions and accounting policies and procedures.
Prepare all event documentation and coordinate with Sales/EBC, hotel departments and customer to ensure consistent, high level service throughout the pre-event and post-event phases of hotel events
Ensuring with banquet operation the overall smooth running of the event
Maintaining existing relationships with clients as well as developing new client relationships
General administration duties
Planning and tailoring clients events, to their individual requirements
Property MSA Admin
Work close with Banquet operation & Kitchen
Reviews weekly Meeting Planner Survey results and put action plans
Recognize opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.
Managing Banquet Operations
Leads shifts and actively participates in the servicing of events
Participating in and Leading Banquet Teams
Ensuring and Providing Exceptional Customer Service
Empowers employees to provide excellent customer service
Conducting Human Resources Activities
Monthly P&L review
Forecasting
Events Executive
JW Marriott Hotel Kuwait City
Duration: 11/2015 – 11/2017
Sr. Banquet supervisor
JW Marriott Hotel Kuwait City
Duration:12/2014 – 11/2015
Banquet supervisor
JW Marriott Hotel Kuwait City
Duration: 01/ 2013 – 12/ 2014
Banquet Captain
JW Marriott Hotel Kuwait City
Duration: 07/ 2010 – 12/ 2012
Banquet Lead Waiter
JW Marriott Hotel Kuwait City
Duration: 07/ 2008 – 06/ 2010
Banquet Waiter
JW Marriott Hotel Kuwait City
Duration: 02/ 2006 – 06/ 2008
Reference:-
Up on Request
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