Vrushali Patki, PMP, CSM

Emeryville, CA ***** 347-***-**** add4x9@r.postjobfree.com

https://www.linkedin.com/in/vrushali-patki-587167103 SUMMARY OF QUALIFICATIONS

Experienced and knowledgeable Business Analyst and Project Manager with a demonstrated track record of leading tactical planning, scheduling and project prioritization strategies for high profile initiatives, with focused experience in the areas of Cloud Solutions, Business Intelligence, Data Analysis, and Reporting.

Certified PMI Project Management Professional (PMP), Agile Scrum Master (CSM), Lean Six Sigma Black Belt

(LSBB), Salesforce Certified Administrator (SCA) with a very strong background in business systems analysis and scientific application support.

Avid learner for upcoming technologies- Big Data, Dark Data, AI technologies, Machine Learning, MS Azure, AWS, Dynamics 365, Data Science, Cognitive Cloud Computing, 5G Technology, DARQ, 3D Printing, Internet of things, DevOps, Hyper Automation, Cybersecurity, AI as a Service Core Competencies:

Project Management Healthcare, Financial Services, Retail, Compliance Documentation and Specification skills SDLC Methodologies Facilitation and Elicitation User Acceptance Testing (UAT) Gap and Impact Analysis Visual Modelling and Analysis Data Analysis and Strategic Planning Business Process Management Project Management Body of Knowledge (PMBOK) / Business Analysis Body of Knowledge (BABOK) Guides PROFESSIONAL EXPERIENCE

GENENTECH (A MEMBER OF THE ROCHE GROUP), SOUTH SAN FRANCISCO, CA April 2018 – Present

Senior Business Systems Analyst, Informatics Solutions Projects: gFRS (Genentech Funding Request System), CCPA, Role Management, Site Services Solutions

● Primary business systems analyst for all enhancements and M&Es for project requirements..

● Performed advanced methods requirements, data analysis, usability, defect management and process analysis using tools like Jira, Smartsheet, Lucidcharts, gDoc and gSheets.

● Conduct business requirements workshops, user requirement reviews and facilitate Conference calls and Meetings.

● Drafted Data flow maps (as-is and to-be), User workflows (as-is and to-be), Business process workflows (as-is and to-be, Requirements as user stories with detailed acceptance criteria and scenarios, Functional Specification Document.

● Analyzed business cases and identify opportunities for cost and efficiency gains.

● Facilitated workshops and conducted interviews with different business teams.

● Worked closely together with Internal Business teams to identify the stakeholders and validate the deployment approach.

● Analyzed data to segregate stakeholder groups to document communication and Release notes.

● Facilitated and supported system and user acceptance testing.

● Participated in roadmap discussions for gFRS projects. BLUE SHIELD OF CALIFORNIA, SAN FRANCISCO, CA

September 2016 – March 2018

Senior Product Analyst, Digital Customer Experience

● Served as primary point-of-contact between Digital Customer Experience team, Mandated Compliance team to facilitate resolution of compliance reported issues and long-term solutions.

● Updated and tracked new business requirements for digital portals and websites and worked through implementation.

● Maintained Compliance tracker, roadmaps, dashboards, and overall inventory.

● Performed active communications with CE delegate and Mandates Control Group (MCG) and Public Affair Committee

(PAC) to maintain compliance inventory.

● Independently drafted Mandates/Audit process flow.

● Worked directly with Mandates Implementation team (MIT) for compliance IT support and digital project requirements.

● Key owner and driver for digital customer experience - regulatory Mandates, Audits and Digital assessment.

● Responsible for the compliance management activities that are incorporated into the process and procedures for managing the lifecycle of digital products.

● Lead the process for managing and implementing mandates and audits.

● Analyze compliance reports to identify operational issues throughout all departments. 1 Page

● Conduct ad hoc analyses on various departments and digital websites.

● Design, develop, implement and maintain business solutions and recommendations to improve performance.

● Responsible for broader project functions, including project tracking, communications, and ensuring adherence to schedule.

● Acts as a subject matter expert in department processes and systems, responding to internal and external inquiries and issues.

● Ability to identify, analyze and resolve the most complex cross-functional problems related to business operations statistical analysis methodology.

● Expert knowledge of and ability to perform analyses such as, GAP analysis, process mapping, root-cause analysis, risk analysis and requirements gathering.

● Represent business stakeholders and support the analysis effort on large projects and compliance for complex online/mobile products and systems.

DELTA DENTAL OF CALIFORNIA, SAN FRANCISCO, CA

March 2016 – September 2016

IT Business Analyst III- Core Business Membership

Projects Implemented: EEP One Time Load automation, EEP enhancement for HMO and PPO groups, EMA processing updates, LAP Language global system update, EMA's student verification update.

● Primarily worked on Enterprise Streamlining Projects (ESP) for Electronic Eligibility Process (EEP) and Eligibility Management Application (EMA).

● Performed business research designed to improve business processes and contribute to cost savings and increase efficiency.

● Conducted requirement elaboration sessions and documenting business requirements and business solutions.

● Developed use cases, workflows, screen mock-ups and conversion requirements.

● Utilized RUP to configure and develop process, standards and procedures.

● Assisted in writing efficient and effective Test Plans, Test Strategy, System testing, End-to-End Testing, Segment Testing and User Acceptance testing.

● Documented various workflow diagrams like As-Is and To-Be processes.

● Used Rational Clear Quest for handling change requests.

● Executed SQL queries and managed databases.

● Performed data mapping and data migration.

● Analyzed applications including - Electronic Eligibility Process (EEP), Eligibility Maintenance Application (EMA), Enrollee Portal.

● Utilized Project Management tools like – Jira, SharePoint, IBM Rational Clearquest, Oracle SQL developer, MS Visio. WIPRO INFOCROSSING (CLIENT: STATE OF MISSOURI), JEFFERSON CITY, MO February 2014 – March 2016

Business Information Analyst

Projects implemented:Medicaid Eligibility Contact Center, Medicaid Enrollment Contact Center, Missouri Rx Contact Center, and Missouri 1095-B Helpline Center.

● Analyzed needs of business / customers to develop and deliver solutions. Performed gap analysis, business process design, and system improvement for performance efficiency, using PMBOK and BABOK guides for requirement elicitation. Managed projects under PMO from initial request through estimation, approval, requirements, build, and implementation. Conducted system, regression, and UAT testing. Served as key technical writer for project documentation; contributed as subject matter expert (SME) for various requests for proposal (RFPs).

● Collected requirements using interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, business analysis, and task / workflow analysis.

● Performed Business, IT and User analysis from the start to finish for all State contracts.

● Actively contributed and documented system infrastructure including Active Directories, VMware's, Databases and Datastores, Routers, Firewall, Servers and Disaster Recovery (DR)

● Utilized enterprise application integration (EAI) for collaborating and designing computer systems' architectural principles to integrate a set of enterprise computer applications.

● Formulated business requirements; created / updated business requirements and functional design documents and assisted with project, implementation, and testing plans.

● Liaised between stakeholders, business units and technology teams; attended state meetings.

● Utilized agile methodology to complete sprints and tasks included in daily standup meetings / reporting.

● Created standard operating procedures (SOPs) and software specifications documents.

● Assisted operations manager for weekly reporting / related documentation as required.

● Gathered system change information; maintained system documentation and updates.

● Supported development of training simulator and assisted in building training plan, curriculum, and user manuals for customer representative training.

● Contributed to writing RFPs for participant services projects, State of Vermont contact center project, State of Kansas contact center project, and State of New Mexico contact center project. 2 Page

● Conducted software evaluation gap analysis and periodic performance assessment; Utilized Jacada Agent Scripting Tool.

● Wrote test cases and ensured testing / validation.

● Aided with conducting dry run and UAT.

● Identified current operating procedures and clarified program objectives through user consultations. NEW YORK UNIVERSITY (NYU), NEW YORK CITY, NY

January 2013 – January 2014

Graduate Assistant, Department of Technology Management and Innovation Developed alternative technical solutions to effectively meet requirements with greater reusability and reduced cost. Served as a technical expert representative across departments.

● Collaborated with graduate admissions to administer departmental graduate program admissions processes, including inquiry response, database management and application tracking.

● Represented department and programs in the absence of an administrative director. NEW YORK DIAMOND EXCHANGE, NEW YORK CITY, NY

May 2011- January 2014

Software Specialist III, Sales and Logistics

● Investigate new requests for work to determine high level business requirements and assess feasibility.

● Support the creation of robust and compelling project proposals and business cases.

● Support the ongoing development and implementation of business analysis and business solution design methods, tools and practices.

● Stay across regional and global trends in technical solutions for diamond jewelry manufacturing business including new platforms, capabilities and tools; assist regions and markets in implementing where appropriate.

● Carry out analysis of impact, risks, technical dependencies and review/validate expected benefits.

● Manage and maintain Jewels 2000 - SAP jewelry software with manufacturing inventory, GIA certificates, Sales invoices. Banking transactions and logistics details. ANZENNA INC., BROOKLYN, NY

August 2009 - April 2011

Business Development Associate

Anzenna is a startup based on technology Organic Electronics Lab to develop a transistor based biosensor diagnostic for simultaneous detection of multiple disease biomarkers.

● Showcased capabilities to clients, worked with client and internal team to develop project concept and establish timeline and cost.

● Maintained and enhanced design and user accessibility of the company website.

● Identified and helped develop strategic relationships with business partners or potential clients.

● Gather business intelligence on companies, leads and qualified prospects.

● Provide assistance and support to Sales Executives and Account Managers. SPYKAR LIFESTYLE LTD, MUMBAI, INDIA

January 2007 – July 2009

Executive Assistant, Enterprise Resource Planning (ERP) Developed, tested, and documented software to implement / maintain an operational system. Communicated project plans and requirements to functional users to test / validate system changes. Tested systems. Supported assigned enterprise systems and special functional projects.

● Collaborated with functional users and IT staff to troubleshoot problems identified in testing, resolve issues during systems upgrades, translate requirements into UAT / functional test plans, and ensure proper testing of system functionality.

● Prepared workflow charts and diagrams to specify business processes supported by proprietary financial systems.

● Coordinated / delivered training for departmental end users and central users of system modules.

● Developed effective reporting tools to support business unit information requirements. ICICI PRUDENTIAL LIFE INSURANCE, MUMBAI, INDIA

June 2005 – December 2006

Business Consultant

● Performed markets services by asking for referrals from current clients; meeting prospects at community functions; responding to inquiries; developing promotions; presenting financial planning seminars.

● Assessed clients' financial situation by gathering information regarding investments, asset allocation, savings, tax planning, retirement planning, and estate planning; evaluating risk tolerance. 3 Page

● Developed financial strategies by guiding clients to establish financial goals; matching goals to situations with appropriate financial plans.

● Obtained clients' commitment by explaining proposed financial plans and options; explaining advantages and risks; providing explanations; alleviating concerns; answering questions.

● Monitored client's financial situation by tracking changes in wealth and life circumstances; analyzing financial plan results; identifying and evaluating new financial strategies; recommending changes in goals and plans.

● Provided financial management information by preparing financial status analyses and reports.

● Updated job knowledge by tracking financial markets, general economic conditions, and new financial products; participating in educational opportunities; reading professional and technical publications; maintaining personal networks; participating in professional organizations.

● Accomplished organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. EDUCATION

Master of Science (MS)- Management of Technology, NEW YORK UNIVERSITY, New York, NY Master of Business Administration (MBA),MUMBAI UNIVERSITY, Mumbai, India Bachelor of Science (BS) in Systems and Finance,MUMBAI UNIVERSITY, Mumbai, India CERTIFICATIONS

Project Management Professional (PMP), Credential ID - 2697018 Certified Scrum Master (CSM), Credential ID - 1166618 Certified Salesforce Administrator, Credential ID - 20117371 Scrum: Advanced,Linkedin Learning

Lean Six Sigma Black Belt (LCBB), go4sixsigma.com, Credential ID - 40047 Lean Six Sigma Green Belt (LCGB), go4sixsigma.com, Credential ID - 30159 Professional Sequence in Technical Communication, UC Berkeley Extension PRDV002: Professional Writing, Saylor Academy, Credential ID - 16218793 Cloud Computing Basics (Cloud 101), Coursera, Credential ID - GZSES23AHYC9 Machine Learning for Business Professionals, Coursera, Credential ID - FCSFXX4V6RPJ

Big Data Workshop, Edureka, Credential ID - Y35JBQY2 AWS Cloud Practitioner Essentials, Amazon Web Services (AWS) Project Management Essentials Certified (PMEC), Management and Strategy Institute Certificate in Advanced Google Analytics, Google Analytics Academy Business Analysis 101, Iversity

Diploma in Project Management, Alison

Diploma in Business Process Management, Alison

Certificate in Documenting Business Processes and Information Systems, Alison ` Certificate in The Art of Innovation Workshop, Performa Consulting Ltd, NY Certified Pathways - Presentation Mastery & Innovative Planning, Toastmasters International TECHNICAL SKILLS

Project Management Tools:MS Project, PeopleSoft, SharePoint, Smartsheet, JIRA, Microsoft Office (Word, Excel, PowerPoint, Access, Outlook, Visio, OneNote), Evernote, eDraw, smartdraw, Google Docs, gSheets, Atlassian Confluence, Keynote, Prezi, Pencil, Balsamiq, Hp quality center, IBM Rational Clearquest, Swot, redMine, Documentum, Blueprint, Enterprise Architecture, Skype for Business, WebEx, Lucidchart, LeanIX, Service Now Cloud Solutions:Salesforce, AWS, Google Cloud, Veeva BI Tools:Tableau, Hadoop, Qlikview, QlikSense

Methodologies: Agile / Scrum, Kanban, Waterfall, RUP, ALM, Spiral Method (SDM), Rapid Application Development (RAD), New Product Introduction (NPI), DMAIC, Six Sigma and Lean Methodologies, Business Process Model and Notation (BPMN) Relational Database Management Systems (RDBMS):UML, Databases, Data Flow Diagram (DFD) Other Systems/Tools: SugarCRM, Intuit QuickBooks, Mitel IVR System, Jacada scripting tool, Medical management information

(MMIS) system, MEDES, Tableau, ALM, Python, Spotfire, Content Management Systems (CMS) 4 Page

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