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Customer Service Sales

Location:
San Jose, CA
Posted:
June 26, 2020

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Resume:

SISIFO TUILOMA-PA’U

408-***-**** • add4u6@r.postjobfree.com

SECTION 301 TARIFF

DUTY DRAWBACK

DEDUCTIVE VALUE

POST ENTRY AUDITS

IMPORT/EXPORT COMPLIANCE

DOCUMENTS REVIEW

POLICIES,

PROCEDURES,

PROCESS

DATA

ANALYTICAL

REPORTS

PROJECT

MANAGEMENT

CLASSIFICATION

COVID-19 PRODUCTS

CUSTOMS BROKERAGE

MEDICAL DEVICES

AUTOMOTIVE

SMART DEVICES

CAREER JOURNEY:

Import/Export Specialist /Supermicro /San Jose, CA /July 2019 – current

Implemented Pre-Clearance for classification of products to Brokers

Implemented Post Entry Audit for Import Entries

Implemented Daily Audit and Monthly Excel reports for internal auditing

Collaborate with Brokers in Imports Valuations, Countries of Origin, discrepancy in CF7501

Collaborate with Accounting in validating Bills.

Manage Section 301 Tariff products and COVID-19 applicable products

Classification Compliance Analyst via Akorbi for Google Mt. View, CA September 2018 – March 2019

Support the Google Hardware & Nest global trade classification program.

Manage day-to-day classification support for consumer electronics products and parts, trade data management, data analytics and various projects related to Google Hardware's global classification program.

Obtain product information needed to perform accurate classifications and interact with internal engineering teams in validating classifications.

Query and analyze product with systems such as Amber Road (GTM) and other in-house database systems.

Review Product Lifecycle Management with Engineers on active status of product.

Trade Analyst Flex San Jose, CA February 2016 – September 2018

Global administrative support across the globe for all Flex regions in Americas, Asia, and EMEA by managing and standardizing DMS (Document Management System) library to assure they are current and in correct format.

Create policies, procedures, and processes Global Trade Compliance Regulations.

Support regions in FTA (Free Trade Agreement) reports to assure KOI (Key Operating Indicators) are intact from both Import and Export trackers.

Assist in managing the Global Trade Compliance web portal page to assure context is valid in ALL areas to enable easy navigation and learning from our internal site visitors.

Manage the Global Trade Compliance quarterly newsletter to reach out to team to write articles, research consistence on articles, edit the articles, and publish the newsletter.

Manage the marketing of Global Trade Compliance by directing quarterly off-site GT Pop-up at various Flex sites.

Global Trade Compliance Classification Analyst Flex San Jose, CA February 2012 – February 2016

Responsible for classifying HTS and ECCN commodities i.e., medical devices, autonomous automotive, smart IOT devices, high-technology, and etc.

Trust and verify that the shipment documents provided by the Suppliers, Manufacturers, Shippers, and/or Vendors are correct.

ACE reporting and ISF filing for Flex Design Labs.

Collaborate with Sites in assuring parts are classified and received in a timely manner.

Collaborate with Brokers in assuring requests are received and answered in a timely manner.

Import-Export Compliance via Infinite Computer Solutions Agency for Verizon Business San Jose, CA January 2009 – September 2011

Provide clearance instructions to freight broker, monitoring of priorities to insure swift customs clearance and taking appropriate action.

Reviewing customer drop-ship site for restricted locations and parties from the Denied Persons List (DPL) who are in the US Government and other International entities list such as the United Nations (UN) and Europe (EU) via MK Denial.

Review and approve international opportunities and transactions (both standard and non-standard) to ensure compliance with US and foreign Export and Import laws and regulations.

Support the Sales Helpdesk for Export Compliance related issues. Integrate international requirements to stay compliant with each country group. Conducting internal import entry audits and resolves discrepancies for Sales team to help streamline Sale Orders movement process when dealing with International orders.

Handle all Imports, creating Commercial Invoices, shipping instructions, tracking shipments and assuring on time delivery.

Field Logistics Coordinator Trimble Navigation Ltd Fremont, CA November 2007–October 2008

Managing AT&T South East account.

Dispatch to Field Technicians daily the Service Requests that were received from Customer (AT&T).

Follow up with AT&T to assure availability of vehicles for the Field Techs to service.

Follow up with Tech Support Representatives on all customer related issues.

Assure Service Requests are completed and closed after receiving confirmation from Field Techs that the GPS unit is working properly.

Customer Service, Logistics via Spherion Agency for IBM, San Jose CA May 2007 – November 2007

Assist Program Planner in Dell forecasting per month and quarter.

Assist Sales Team in the implementation of Dell reports as to assure correct classifications/ECCN/HTS of products coming into the USA.

Assist various Dell hubs in maintaining shipments and inventory. Freight tracking of shipments.

Logistics Analyst via Adecco Agency for GE Infrastructure Security, Newark CA August 2006 – April 2007

Interact with GE customers to determine the correct parts required are within correct ECCN and HTS numbers, quantities, delivery requirements, etc.

Collaborate with on-site Engineers when a TSA security machine at airports across the United States is need of repair and expedite dispatch to technicians.

Interact with GE logistics partners to dispatch parts to GE customers and record shipment information.

Perform real-time data entry for all Order Management and Oracle inventory transactions.

Process Commercial Invoice, Packing slip, Flash, and Parts order forms for International shipments

Traffic Logistics Coordinator via Nelson Staffing Solution for Adaptec Inc. Milpitas, CA June 2003– August 2006

Successfully managed three (3) Dell Rims (hubs) as in freight tracking to shipment receiving.

Worked closely with Hub where shipments/parts are stored to assure correct shipping, receiving and inventory.

Managed inventory count daily in SAP system and convert to Excel spreadsheets.

Daily correspondence with various Carries such as Fed-Ex, UPS, and other Freight Forwarders for Invoice processing.

Created monthly Accruals for Rims managed, Assisted or Back up for RMA’s processing.

Worked closely with Demand Fulfillment (Order Management) on Dell RIMS.

Assisted and Back up person for Exporter in shipping to various International countries and ALL Export functions.

TECHNICAL SKILLS Amber Road (Trade Automation), Customs info, Agile Baan, Master Data, Oracle, SAP, Trade Collaborator, Tableau, IndeXe, FlexCLASS, Google Sheet (G-Drive), MS Office Suite (Word, Excel, PowerPoint, Access), Outlook, Gmail, Adobe Acrobat

GLOBAL TRADE PROFESSION Thorough navigation in Regulatory Agency websites such as BIS, OFAC, CBP, ICPA, WIT-NC, OWIT, Export.gov and etc. Maintain great relationship with my professional colleagues.

EDUCATION Heald Business College – 2 Academic years. Major: Business Administrative.

TRAINING Import/Export Guidelines, NAFTA, Incoterms, Baker McKenzie webinars and yearly meetings in the Silicon Valley CompTIA Export Controls and Customs meetings, various webinars or events from Regulatory Agencies in the Silicon Valley

COMMUNITY INVOLVEMENT Church Clerk 2006-current WIT-NC, Events Director 2017 – 2019, Executive Committee 2020

HOBBIES Traveling, Road Trips, Family gatherings



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