Customer Service Manager
Resume:
Mariah Woods
Wytheville, VA *****
***********@*****.***
Please call or text
PROFICIENT WITH THE FOLLOWING WORK SKILLS
• Previous Owner/Operator of Towing Company
• Management / Supervisor Positions
• 25 years in multiple aspects of the automotive industry 1. AR/AP
2. Payroll
3. Employee /hiring, training, reviews and dismissals 4. All office duties
5. Customer Service including retaining new accounts 6. Inventory Control / shipping & receiving / stocking / area zoning 7. Cash handling / Deposits
8. Microsoft / Word, Excel, Powerpoint / Outlook
9. Repossession / Client research, tracking and redemptions WORK EXPERIENCE
4/29/2020 - Present
Rural King- Wytheville
Stocker Associate
• Pallet Breakdown for Department Stocking
• Stocking all Departments
• Zoning / Resetting Department Products
• Customer Service
9/15/2019 - 5/15/2020
Bob Huff Chevrolet - Wytheville
Licensed Auto Sales Associate
• Sale Negotiations
• Specialty Vehicle Locating
• Customer Service
8/2019 - 9/2019
Fast Auto Loans
{ Reason for leaving,Company was not reimbursing personal travel expenses } BRANCH MANAGER- PULASKI
• Completed Virginia Title Loan application
• Vehicle evaluation
• Calculated loan allowance
• Verified applicants employment and references
• Made collections and hot lead calls
• Performed weekly and monthly audits
8/2012 -6/2019
Insurance Auto Auctions
{ Reason for leaving, Position Elimination}
CORPORATE TITLE TRAINING SPECIALIST
• Assessed operational situations of an employee or title operation and organize a plan of action.
• Assisted in the development of new title training programs.
• Coordinates and planned and implimented title training for a branch or service center and it's employees
• Facilitates a variety of title training presentations to groups of all sizes.
• Analyzed title work flow within a branch or service enter. Interacted with employees and management to suggest and implement improvements.
• Updated existing training programs as necessary to reflect IAA's Best Practices.
• Participated in User Acceptance Testing and implemented State required changes
• Analyzed and recommended changes to designs creating autopopulated lnformation on state title applciarions.
• Responded to 5 Catastrophes and was given the opportunity to run a CAT location and performing all managerial office duties
• Dispatched pick-ups and coordinated deliveries.
2/2010 - 8/2012
Manny's Transportation and Towing
OFFICE MANAGER
{ Reason for leaving- Relocation}
• Responsible for daily office functions and operations.
• Dispatched pick-ups and coordinated deliveries.
• Invoiced accounts payable and accounts receivable.
• Processed Payroll.
• Recruitment and management of staff.
• Managed current accounts and obtained new ones.
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