Customer Service Manager

CURRICULUM VITAE

Objective:

To obtain a challenging carrier and to be a part of progressive organization that gives to enhance my knowledge, skills and reach pinnacle in this field with sheet determination and hardworking.

Education Qualification:

The central board of higher education (C.B.H.E) 2001

I completed intermediate examination in commerce.

Food Hygiene:

Passed Highfield level 2 Award in food safety in catering (RQF) from KPHC

(Kuwait public health Company)

Employment history:

January 2020 – March 2020 Flower Latte (UFC Company)

Restaurant Manager

December 2017– January 2020 The Gathering Bistro

Restaurant Manager

February 2014 – December 2017 Mohammad Al Anjeri Company

Assistant Manager

Jobs and responsibilities:

Taking responsibilities for the business performance of the restaurant.

Analysing and planning restaurant sales levels for profitability.

Organising marketing activities, such as promotional events and discount schemes.

Preparing reports at the end of the shift/week, including staff control, food control and sales.

Setting budgets and or/agreeing them with senior management.

Planning and coordinating menus.

Front of the house:

Coordinating the entire operation of the restaurant during scheduled shifts.

Managing staff and providing them with feedbacks.

Responding to customers complaints.

Ensuring that all employees adhere to the company’s uniform standards.

Meeting and greeting customers and organizing table reservations.

Recruiting, training and motivating staff.

Organizing and supervising the shifts of kitchen, waiting and cleaning staff.

Housekeeping:

Maintaining high level of standards of quality control, hygiene and health and safety.

Checking stock levels and ordering supplies.

Preparing cash drawers and providing petty cash as required.

Helping in any area of the restaurant when circumstances dictate.

Responsible for maintaining a high an active profile at all time in the restaurant

And for promptly dealing with any situation that may arise. Also in charge of

Getting the entire staff together & making sure they all push in the same direction.

Areas of expertise:

Controlling food cost Customer satisfaction Minimising waste

Ordering supplies Reducing cost Serving customers

Cashing up advising customers Food service

Duties and Responsibilities:

Keeping food, beverage and labour cost under control.

Making sure the restaurant looks good and ready for the day’s trading.

Receiving and checking the quality of goods from suppliers.

Increasing sales and customer service levels.

Performing clerical and administrative duties to support senior manager.

Ability to supervise and perform the responsibilities associated with the operation of the restaurant.

Checking and following up with training materials.

Ensuring 100% result for service trainees.

Tracking inventories.

Checks in maintaining training files.

Performing physical inventory.

Manage, supervise or perform a variety of tasks in ordering, receiving, storing, accounting for and performing other related duties as required

Checking with customers to ensure that they are enjoying their meals and take action to correct any problems..

Giving recommendations of food and beverage to the customers.

Giving a suggestion of food & beverage to the customers.

April 2008 – November 2013 M.H. Alshaya company

Waiter/trainer

Welcoming guest.

Demonstrating menu knowledge.

Answering question.

Up selling speciality items

Describing dishes.

Taking orders(food and beverages)

Handlings complaints

Serving food and beverages on time as ordered by guest.

Refilling drinks.

Offering after drinks and desserts

Cash handling

Following the sequence of service and sop of company

Training new joiners and giving feedback to supervisors and manager.

Achievements:

Awarded with certificate for best customers service in august 2009.

Awarded with legend of the month certificate for the month of January 2012 by Asha’s Dubai.

Awarded with certificate for excellence in recommendation and suggestive selling for the month July 2012 and August 2012.

Received certificate for perfect checks report for the month of August 2012.

Received certificate for outstanding sales for the month of December 2011,

January 2012 and March 2012.

Skills, knowledge and abilities:

Interpersonal & customer service skills.

Computer literate in the use of Micros, POS System, Internet and email.

Courteous and professional at all time and under all circumstances.

Excellent communication skills

Flexibility and reliability, with a willingness to work weekends and evenings

Maintain professional and positive presence/attitude

Detailed oriented and punctual.

Ability to handle conflict.

Personal information:

Name- Imran Shamsuddin Mawani

Date of birth- 24/9/1981

Sex- Male

Marital Status- Married

Nationality- Indian

Religion- Muslim

Civil id Number- 281*********

Visa Status- 18, Transferable

Address-Building no-88, Mughera Street, Salmiya, Kuwait.

Contact number- 009**-********

Language known- Arabic, English, Hindi and Marathi

Email address- add4sm@r.postjobfree.com

add4sm@r.postjobfree.com

R E F E R E E S

Aref Syed

Operation Manager

The Gathering Bistro

360 Mall,

Opposite of Ted Baker,

Near to Gate no: 4

Kuwait.

Mobile: 009**-********

Email: add4sm@r.postjobfree.com

Contact this candidate